Mercedes-Benz of Beaverton

Needed more instructions on all we needed to learn regarding the car. They lost one of our life time veterans license plates and didn’t replace it for us. regarding the car. They lost one of our life time veterans license plates and didn’t replace it for us. More

Great service, on time completion, and they provided a loaner car (no hassle). I’m from out of town an they got me an appointment quickly loaner car (no hassle). I’m from out of town an they got me an appointment quickly More

Service was done on time, but my daughter was furious because they ordered a lift ride for me instead of taking me home or giving me a rental car. I’m 71 and have a compromised health system with diabet because they ordered a lift ride for me instead of taking me home or giving me a rental car. I’m 71 and have a compromised health system with diabetes, high blood pressure and asthma. She said it’s like public transportation because I don’t know if they sanitized the car in between customers. Which they didn’t because there was someone waiting for a ride at the dealership when I arrived. More

Sales person was excellent. Finance department was nice but I had to follow up several times In order to get paperwork completed. Customer shouldn’t have to follow up with the service provider. but I had to follow up several times In order to get paperwork completed. Customer shouldn’t have to follow up with the service provider. More

Prompt evaluation and repairs. The service was fine. I was disappointed that I couldn’t have a loaner to drive as the service took 2 days was disappointed that I couldn’t have a loaner to drive as the service took 2 days More

I am satisfied every times when I bring my cars for services or I buy the parts at the dealer. Only one I am not happy that my car was not cleaned. I was told they cleaned my car. services or I buy the parts at the dealer. Only one I am not happy that my car was not cleaned. I was told they cleaned my car. More

Very clean facility ! Service Advisor went out of his way in seeing to my satisfaction. The car was clean and ready On Time without cash out issue. Facility waiting area is clean and we'll lit with avail way in seeing to my satisfaction. The car was clean and ready On Time without cash out issue. Facility waiting area is clean and we'll lit with available refreshments. Best cup of coffee from a machine ever!! More

Norm Hunter is fabulous and found the perfect car for me to lease. Couldn’t be happier. I contacted Norm as my lease was going to expire and asked him to find me an SUV this time. He was responsive and e to lease. Couldn’t be happier. I contacted Norm as my lease was going to expire and asked him to find me an SUV this time. He was responsive and efficient. The car is perfect. More

Great friendly service and very courteous staff. Timely execution and hand over of my vehicle. Very prompt notifications about progress on service. Had a little difficulty scheduling service online and end execution and hand over of my vehicle. Very prompt notifications about progress on service. Had a little difficulty scheduling service online and ended up using text. Overall very good service More

The service associate was impossible to reach after I left my car for service B—after several attempts of phone calls, voice mails and texts. After that, after I finally picked up the car, within a d left my car for service B—after several attempts of phone calls, voice mails and texts. After that, after I finally picked up the car, within a day of transmission service, the car started randomly shifting to neutral giving error messages that transmission needs to be serviced. The transmission was totally fine before the service. The service representative still doesn’t pickup calls or replies to texts. This was when we had emergency issues where having the car returned timely was super critical given the wildfire situation and imminent evacuation conditions. I am very disappointed. More