Mercedes-Benz of Beaverton

Great experience. They went above and beyond, especially my sales rep Hillary Phillips. She delivered the car to my house herself and then took it all the way back to the dealership because something wasn't my sales rep Hillary Phillips. She delivered the car to my house herself and then took it all the way back to the dealership because something wasn't right, then turned around and re-delivered it. Amazing service. More

Gami was great. Prompt, efficient, courteous and responsive. No issue with sales. My issue is with Noel in finance. After explaining that I didn’t want any extras, warranties, pre-paid maintenance, responsive. No issue with sales. My issue is with Noel in finance. After explaining that I didn’t want any extras, warranties, pre-paid maintenance, he tried to rope me into purchasing the synthetic oil package at $649.00. As I was signing, he said “oh, it looks like our general sales manager wants to give you the Presidents’ Day promotion.” I said “give? For free?” He replied “yes”. I asked “so it’s free and isn’t t going to cost me anything?” To which he replied “yes, see this was your payment and it’s still the same”. As I continued to sign, he asked me to sign a doc with the charge for the oil changes. He acted a though it was just a formality. I told him I wasn’t paying for that and wouldn’t sign it. Then he re-did the form showing I declined it and the form for my payment since it went down. There was no confusion here. He knew he was trying to slide that in, concocting a story that the GSM just threw it in the deal as we were signing and it didn’t cost me anything because my payment stayed the same. I didn’t appreciate it and the whole experience made me feel like Beaverton Mercedes must support this behavior if he feels like he can get away with it. This was not a misunderstanding. It was perfectly clear that he attempted to have me agree to something I didn’t want. It’s not a lot of money, but it’s the principle involved here. This is not an honest business practice. More

My car buying experience with Hillary at Mercedes of Beaverton was the greatest. She was very knowledgeable courteous and nd I was in and out in one hour Beaverton was the greatest. She was very knowledgeable courteous and nd I was in and out in one hour More

Went there for the wiper problem of my brand new car. Started on the wrong foot because I purchased the car at Portland dealership...was told that I had to go back to the dealer where I bought my car to Started on the wrong foot because I purchased the car at Portland dealership...was told that I had to go back to the dealer where I bought my car to have the problem taken care of (I was told that the Portland dealership probably had put some film on the windshield but forgot to remove it before sold to me) otherwise there'd be a charge. After I expressed my disbelief that I have to pay under warranty which should be honored at any MB Service department, Rebecca went off and came back saying that they'd take care of the problem for me. So a happy ending. More

Great stafff very accommodating. Great loaner car. was a little disappointed I was told I needed a new belt tensioner when you replaced it 28 months earlier. The warrenty was good for 24 months. Had I known little disappointed I was told I needed a new belt tensioner when you replaced it 28 months earlier. The warrenty was good for 24 months. Had I known that I would have brought it in sooner. More

Great prices on services and honest with what was required. Also at least 10% cheaper than other MB dealers on A/B services. Parking lot is annoying and hard to navigate. required. Also at least 10% cheaper than other MB dealers on A/B services. Parking lot is annoying and hard to navigate. More

Rebecca Lee was very helpful and I will be contacting her with my service needs on both vehicles. Chris Walters ,good service manager and Don Hampton and parts personal always helpful when just purchasing pa with my service needs on both vehicles. Chris Walters ,good service manager and Don Hampton and parts personal always helpful when just purchasing parts only. More

Great buying experience, Norm our salesmen was amazing! It was a terrible winter storm the day previous; I called ahead to make sure the dealership was open. Most others were closed. Norm was ready willi It was a terrible winter storm the day previous; I called ahead to make sure the dealership was open. Most others were closed. Norm was ready willing and able to dig the car out and have it prepped for us to come and test drive. My wife and I had a great buying experience with Norm and the dealership. Will 100% return to this dealer and purchase a vehicle when this lease is up solely because of our interaction with Norm on this purchase. More