Mercedes-Benz of Beaverton

I usually have great service from Mercedes Benz Beaverton; however this time there were a couple of issues. 1) After giving the person who made my appointment over the phone my new address, the ind Beaverton; however this time there were a couple of issues. 1) After giving the person who made my appointment over the phone my new address, the individual who was picking up my car went to my previous address. I gave him my new address and called the office and gave my new address to another person. 2) When my car was being delivered after the work was done, the driver went to my old address again. I gave him my new address again. I ended up giving my new address to 4 individuals 4 times so I hope their system has been updated. 3) After asking and checking explicitly about a car wash with Richard Fitzgibbon when he called to check the work to be done, my car was not washed. 4)After scheduling the appointment for a Monday, I was told the work wouldn’t be finished until Tuesday. I was actually not contacted until Tuesday morning to review the work to be done. Not only was the work not finished on Monday, it wasn’t started until Tuesday. I actually told the person who I talked to when making the appointment that they could keep my car an extra day if needed since they were going to pick it up and deliver it back to me. I was told at the time that wasn’t necessary. In the end, those are minor things, although there are learnings here. I suggest you validate my new address in your system and double-check changes in the future so customers only have to give you their address change once. Everyone who talks to a customer should put notes in their record about the interaction and everyone who engages with the customer should read those first before talking to the customer. More

Literally the sweetest! She was very thorough and helpful, very understanding, my fav service advisor! This is who I’ll be going to every single time! She deserves a raise or something, goes above an helpful, very understanding, my fav service advisor! This is who I’ll be going to every single time! She deserves a raise or something, goes above and beyond and definitely meets company standard! More

They took time to find the problem so they were sure not to replace things that didn't need replacing. Good job by every vody to replace things that didn't need replacing. Good job by every vody More

Great service. I love the staff. I look forward to buying another vehicle soon. Mercedes of Beaverton is the only place that I will take my vehicle. buying another vehicle soon. Mercedes of Beaverton is the only place that I will take my vehicle. More

Beaverton Mercedes has a very professional service department they’re right on with diagnosing your problem and meeting the their promised timeline. It’s the best group of service writers mechanics an department they’re right on with diagnosing your problem and meeting the their promised timeline. It’s the best group of service writers mechanics and managers in the Mercedes system here in the United States. More

The service was quick and efficient. The staff were all friendly and knowledgeable. If not for the 1 hour drive I would definitely get my car serviced there on a regular basis friendly and knowledgeable. If not for the 1 hour drive I would definitely get my car serviced there on a regular basis More

Tony handled us from start to finish and has been amazing. Always available to answer questions and give advice or information. We will buy out next benzo from them as well and highly recommend them amazing. Always available to answer questions and give advice or information. We will buy out next benzo from them as well and highly recommend them to others! More

The best dealer i ever experienced ， on time, friendly and no hard sell. I wish all other dealer can be this one. Great jobs all around. and no hard sell. I wish all other dealer can be this one. Great jobs all around. More

I had a great experience with on my purchase. Roberto Becerra was friendly and knowledgeable. I will definitely consider buying from them again in the future. Becerra was friendly and knowledgeable. I will definitely consider buying from them again in the future. More

My car was in for service and there was a computer error. I did not receive a text when Rebecca entered the sale when car was done. She was very apologetic that I waited an extra 45 minutes and gave me a min I did not receive a text when Rebecca entered the sale when car was done. She was very apologetic that I waited an extra 45 minutes and gave me a mini detail. I very much appreciated the apology and the detail. More