Mercedes-Benz of Beaverton

It was really hard to reach the service rep I was assigned. I was told a part was expedited, which wasn’t true. All messages were via text and extremely confusing - even for the mgr who I finally rea assigned. I was told a part was expedited, which wasn’t true. All messages were via text and extremely confusing - even for the mgr who I finally reached. End of day I’m now driving a car with a battery that is likely to fail in a city I’m unfamiliar with for an unspecified amount of time with no real solution offered - just “it’s on back order.” More

For Mercedes, great. Used car with Lithia warranty purchased from them? No. Scheduled the service appointment online because did not get return call after trying twice to schedule appointment over t purchased from them? No. Scheduled the service appointment online because did not get return call after trying twice to schedule appointment over the phone. Noted in the online schedule of the Lithia warranty contract. Two calls left messages with service manager reporting the trouble with AC. Chatted online with dealer rep on Saturday before Tuesday appointment to report the issue and verify they could look at it. Received no return messages from anyone prior to the appointment. When I arrived for the appointment, verified the trouble reported with Ryan but was told they had no technicians that could work on the Hyundai for service and he couldn’t help me with that. He said that we would have to take the car to Hyundai to have that looked at. We had to take the car to Hyundai ourselves and have them try to work through Lithia. I called Lithia myself to verify we could do that and they said normally had to go through the dealer we purchased the warranty through, but when I said that the service department there wouldn’t help with the issue they didn’t have an answer for how to proceed. Hyundai had to work with another Lithia Dealership to then get back to Mercedes of Beaverton to report the issue through Lithia. I called Mercedes again myself to report the trouble and was told to leave a message for the service Manager Chris (?). After doing that and multiple calls by Hyundai to both the Mercedes Dealership and Lithia, the warranty claim was finally, after 4 days, given an okay to proceed. I only received a call from one of the Mercedes Service area folks on Friday after my last voicemail to them saying that they had the info submitted to Lithia for the warranty and would get back with me on approval of that or not.. did not hear back from them again after this. Hoping that I don’t have to make use of the warranty again on this car if this is the trouble involved to work it through. More

Received great service from all departments along with good customer service during my purchase of my GLC 300. They were friendly and professional especially Mr. Hunter in new car sale. He was knowledgea good customer service during my purchase of my GLC 300. They were friendly and professional especially Mr. Hunter in new car sale. He was knowledgeable and listened to my needs along with insuring I got what I wanted. He was not trying to just sell me a car but genuinely matching my need to the right vehicle in my price range. More

What a wonderful experience MB of Beaverton provided! Thank you team > you’re our new home for all our MB needs. Dale and Thien went over and beyond the call to find the “perfect fit” for our new car. Thank you team > you’re our new home for all our MB needs. Dale and Thien went over and beyond the call to find the “perfect fit” for our new car. Merja in finance was beyond patient and thorough with all things financial. She’s an amazing asset to the entire dealership. We are so pleased with our experience and can’t thank you all for taking so much time. Dale is a breath of positivity with a Can Do Spirit More

Couldnt be more pleased with my purchase experience in spite of the pandemic, really putting first the safety of everyone sold me to this place, great job! spite of the pandemic, really putting first the safety of everyone sold me to this place, great job! More

No issues at this time. Service acceptable but getting a contact person for appt, a problem. Dealership congestion an on going concern .Perhaps off site service location would be preferred . Also, someone contact person for appt, a problem. Dealership congestion an on going concern .Perhaps off site service location would be preferred . Also, someone needs to be appointed phone answer person. Sometimes no one answers the phone both in sales and service. More

Thank you! Always very professional, polite and the quality of service is best in class. Both Richard and Vadim answered my questions in a timely manner quality of service is best in class. Both Richard and Vadim answered my questions in a timely manner More

Took an immediate interest in my needs and bent over backwards to meet those goals. I was treated with respect & paid attention to all my questions. I never set foot in the dealership, Gami delivered my backwards to meet those goals. I was treated with respect & paid attention to all my questions. I never set foot in the dealership, Gami delivered my car & spent a lot of time making sure I was comfortable. More

The service manager Chris is very helpful during the whole process. Although the mechanic team is really disappointing, the help by Chris makes me give a five star. whole process. Although the mechanic team is really disappointing, the help by Chris makes me give a five star. More