Mercedes-Benz of Beaverton

All the service was fine; Chris is a great service associate, car was clean when it was returned, at least on the outside. No complaints at all. associate, car was clean when it was returned, at least on the outside. No complaints at all. More

I believe the service representative was named MAX. Don’t see that listing. Was scheduled on short notice. Service organization seemed to be run efficiently. Don’t see that listing. Was scheduled on short notice. Service organization seemed to be run efficiently. More

Clear expectations and readiness with the loaner, etc. to get me in and out quickly. Like the text messaging feature for status updates, pickup, invoicing, etc. get me in and out quickly. Like the text messaging feature for status updates, pickup, invoicing, etc. More

xxxx it! Communications is key. Over the four weeks (10 March - 8 April) my car was in the shop I had to try and pull information out of the shop. There was very little push. Upon pickup I asked again abou March - 8 April) my car was in the shop I had to try and pull information out of the shop. There was very little push. Upon pickup I asked again about a map update, a question I had initiated on 15 March. Now that I have ranted, the work was five star, the car looks great. You service advisors are busy. However any vehicle that is in for more than a few days need the owner updated a couple of times a wee, especially if completion is indeterminate. We have lives that have plans and are not always immediately available. More

Rebbecca Lee is best at what she does, makes sure im taken care off and always is happy to help. I am a returning customer and will continue to return as long as she is there. Ive had bad experiences wi taken care off and always is happy to help. I am a returning customer and will continue to return as long as she is there. Ive had bad experiences with other service advisors at MB of beaverton, they dont aknoledge me are rude or dont take the time to be welcoming. Glad Rebecca is there to help. More

Excellent service, support and scheduling, both on the phone and in person. Very clear communication. Delivered the car on time. Very good, clean environment to avoid picking up Covid-19 at their facility phone and in person. Very clear communication. Delivered the car on time. Very good, clean environment to avoid picking up Covid-19 at their facility. More

Came in looking at a 2015 Cadillac Escalade. Went for test drive. Agreed on price and trade. Never felt rushed. strongly recommend for sales or service. New and or certified pre owned/used. Thank you Mer test drive. Agreed on price and trade. Never felt rushed. strongly recommend for sales or service. New and or certified pre owned/used. Thank you Mercedes Benz of Beaverton. More

I have been going to this dealership for years. Chris Walters had been my service manager for most of this time and he has always been great to me. I have a 20 year old S Class that I love and they treat Walters had been my service manager for most of this time and he has always been great to me. I have a 20 year old S Class that I love and they treat me and my vehicle with respect. Many new car dealerships do not like cars over 8 years old as they may not have parts and their young mechanics often do not know much about the older vehicles. They also give me a loaner and often one I would like to try for future purchase. This time there was a long delay while waiting for a key part likely due to supply systems slowed by COVID. I did not like that I had a sunroof issue and a potential AC issue and Rebecca a new Service Manager whom I had never worked with before wanted to charge me $175 for each issue to determine a fix. I also go to MBI for service as they are better on older Mercedes and I talked to Kevin Wong y service advisor there by phone and he said they would fix the sunroof which was a programming issue for free and told me the AC simply needed refrigerant as it had been three years since the AC was charged so I am taking my car to MBI for those issues which should not have been necessary but I was not going to waste $350 on diagnosis. Chris Walters took me in without an appointment got me a GLB which I really wanted to drive. Rebecca was OK but wanted to nickle and dime me on additional service and she forgot to take off 10 percent she had promised me. Chris B. made that adjustment when I paid my bill. Chris Btowarski. checked me out and I had him before as my service advisor and I prefer him to Rebecca. I love Chris Walters but I think he is the big boss now. I would always take Chris Walters as my service advisor. I even followed him to Mercedes of Wilsonville but glad he is back to Mercedes of Beaverton. More

Norm Hunter was terrific to deal with. I do not enjoy the process of buying a car, but working with Norm made it much better. process of buying a car, but working with Norm made it much better. More

I got service A for my car and it was good. Time of service was appropriate. And I do not have any concern in quality. service was appropriate. And I do not have any concern in quality. More