Mercedes-Benz of Beaverton

Good service counter and helpful staff members. I just wish I was able to get a loaner instead of renting a car until my service is completed. Rebecca was very good. Stacy wish I was able to get a loaner instead of renting a car until my service is completed. Rebecca was very good. Stacy More

I'm a senior citizen.I brought our 2007 E350 for service for a Schedule 'C' service that the car computerized reminder displayed with an odometer reading of 23,030. The service adviser said we needed to do for a Schedule 'C' service that the car computerized reminder displayed with an odometer reading of 23,030. The service adviser said we needed to do Schedule B instead. I was fine with it knowing that the original estimate for the servi9ce was $670.00. I needed a loaner so they set me up with a 2021 GLB 250. The staff took a video of the outsi9de of the loaner car using her cell phone and handed me the keys. No comment, instructions or whatever. Remember I am a Senior Citzen and my car is a model 2007 E350. When I got inside the car, It took me 5 minutes to acquaint myself with the computer display. The shift displayed R-N-D with a P to the right of the 'N'. I was looking for the emergency brake but could not find or determine how to disengage it. Finally, I figured out how to work the shift lever. UNFORTUNATELY, I instinctively shifted forward not notici9ng it was set to R-(reverse) and lightly stepped on the accelerator. Luckily, I was careful enough to go very slow, BUT when I felt the rear bumper hit something, I stepped on the brake after realizing my mistake. The bump was so soft I did not bother to go down and check the rear bumper. When I got home, I checked it and saw a small dent which I thought was just a rivet. When I returned the loaner, tone of the service advisor would not allow me to leave without filing a claim with my insurance. I was able to get a claim number and found I had a collision deductible of $250. So along with the cost of the service of $745, this one visit to this dealership cost me almost $1,000. Tell me If I'll ever have this place service my car. May I suggest that before you let any driver get into a loaner, spend the time to show how the NEW model car works! More

The service representative at check in is always so helpful! He has assisted me with wiper replacement, tire air pressure, and of course service check ins. A great first contact for your clients. helpful! He has assisted me with wiper replacement, tire air pressure, and of course service check ins. A great first contact for your clients. More

Great service. Had a flat tire. Got me in to resolve the issue even though I did not have an appointment. I appreciate you getting me back on the road that same day! issue even though I did not have an appointment. I appreciate you getting me back on the road that same day! More

The staff is very friendly. Clean facility. I owned Lexus vehicles in the past and the service is much better. Just comparing what I’ve seen in the past. The service was communicated to the service Dept ah vehicles in the past and the service is much better. Just comparing what I’ve seen in the past. The service was communicated to the service Dept ahead of time, and still had to take time communicating it again once there. The loaner car was dirty with dead bugs all over the windshield etc. i asked for a car wash certificate to Kaddy car wash down the street to clean it, and it was declined. My car was finished earlier than expected which was great , I responded to my text what time I would be there. I had to wait for my vehicle once there. I also wasn’t impressed with the car wash/vacuum for my personal car when I picked it up. I understand good help is hard to find. Just a few minor disappointments. Again comparing to my Lexus service. More

The part that failed on the vehicle took weeks to arrive from Germany for repair. Having parts on hand would be better and result in less wait time for the customer. from Germany for repair. Having parts on hand would be better and result in less wait time for the customer. More

Walters does a great job and has good people like MaxI Walters does a great job and has good people like Max I have been a client many many years always treated very very well B3 Walters does a great job and has good people like Max I have been a client many many years always treated very very well B3 More

Max Carillo was friendly, efficient, and easy to work with. Scheduling was easy and quick for regular service and I didn’t feel pressured for extra repairs that weren’t needed. with. Scheduling was easy and quick for regular service and I didn’t feel pressured for extra repairs that weren’t needed. More

Very nice and helpful, helped me with my car play that was froze and walked me through step by step to get it going again. was froze and walked me through step by step to get it going again. More