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Mercedes-Benz of Beaverton

Portland, OR

Overview
Employees
Reviews
Vehicles
4.4
2,870 Reviews
One luxury car stands above the rest -- and so does one dealership. Discover Oregon’s largest selection of Mercedes at the beautiful new Mercedes-Benz of Beaverton. And experience luxury within reach. Mercedes-Benz of Beaverton opened in a brand-new state of the art facility in August 2012 and became a great addition to the Lithia Motors family of dealerships. Mercedes-Benz of Beaverton, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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9275 SW Canyon Rd

Portland, OR

97225

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Showing 2,870 reviews

November 01, 2021

Max provided excellent customer service on a problem that was much larger than initially thought. We appreciate his flexibility. More

by TLZSKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max - 5 stars!
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Nov 02, 2021 -

Mercedes-Benz of Beaverton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, we look forward to having you as one of our valued customers for many more years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 31, 2021

Absolutely zero customer update or feedback. Very frustrating... Many phone calls without any returned messages. More

by SWILSON6207
Recommend Dealer
No
Employees Worked With
no names
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Nov 17, 2021 -

Mercedes-Benz of Beaverton responded

Indeed we are sorry. This past two weeks, we lost several people in different departments due to COVID restrictions, personal reasons, other companies pulling them from our store to their store, termination due to performance, and the current employment environment. Hiring replacements has been difficult. We do not like using this excuse, but the people who even answer the phones — was out, and the people who help us in our day to day, are no longer with the company. If you anything within the sales department, contact Vlado Baturan (5032961716) or Noel Preston at 5032961718. If you need service, contact Chris Walters Directly at 5932961734. If that doesn’t help, please email me what is the issue at dacelar@lithia.com and I will find the answer for you the fastest way possible. Again, I will continue to have our dealership provide the best customer service, I am sorry that we had staff changes beyond our control that created such a bad experience for you. I will be here for you if you need immediate assistance: Dale Acelar GSM Mercedes-Benz of Beaverton Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 31, 2021

Disappointed with the lack of regard and communication with my sales person. From the difference in purchase price to the delivery of the car. After all the wait with no real apology one of the car keys c More

by ANAMENDA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vlado Baturan, Kelsie Ellett
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Nov 17, 2021 -

Mercedes-Benz of Beaverton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

October 31, 2021

I called multiple times nobody would return my call I also had a hard time getting through to a service person More

by RLFORNI
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 30, 2021

They completed my recall in a timely manner. However, they ripped off and broke a piece of the plastic chrome during the carwash. More

by B_BAYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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Nov 01, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We apologize for the unfortunate accident with your plastic chrome. Please reach out to us if you want to further discuss this. Thank you. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 29, 2021

Excellent service experience.Shak Dodangoda have a good costumer service.Very helpful.I would highly recommend to a friend. More

by JUNAJAY2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shak Dodangoda
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Nov 01, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for choosing Mercedes-Benz of Beaverton, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 29, 2021

Dealership has some very nice people and know a lot about the vehicles as well as the finances involving purchasing one. The loaner vehicle I received was so dirty. They didn’t spend anytime cleaning it. I h More

by ISMAIL.KLJUCANIN13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shak
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October 29, 2021

The dealer is very niceWaiting room is comfortableAnd The dealer is very nice Waiting room is comfortable And charge fee is way better than jablub More

by Shuaiminhui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shake dodangoda
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Oct 29, 2021 -

Shuaiminhui responded

Verified

Oct 29, 2021 -

Mercedes-Benz of Beaverton responded

Thank you So much! If you need anything in the future, please contact me at 5032961784, Dale Acelar General Sales Manager Mercedes-Benz of Beaverton

October 28, 2021

Extremely good service. I left my Chanel bags, Chanel Outfits, high end jewelry bag and more but they called and returned all. A team of very professional employee with integrity ! More

by REMANDAXFX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember because not the usual one I always go see. , Christopher Browarski
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Oct 28, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

October 28, 2021

Always get treated with respect and staff very helpful and efficient. vehicle was ready when they said it would be. More

by GAMADORA51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Avila
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2021 -

Mercedes-Benz of Beaverton responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Beaverton. We appreciate your business and hope to see you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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