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Mercedes-Benz of Beaverton

Portland, OR

4.4
2,870 Reviews
One luxury car stands above the rest -- and so does one dealership. Discover Oregon’s largest selection of Mercedes at the beautiful new Mercedes-Benz of Beaverton. And experience luxury within reach. Mercedes-Benz of Beaverton opened in a brand-new state of the art facility in August 2012 and became a great addition to the Lithia Motors family of dealerships. Mercedes-Benz of Beaverton, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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9275 SW Canyon Rd

Portland, OR

97225

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Showing 2,870 reviews

December 18, 2021

Very personable, help you right away and care about their customers. Don’t go through the 1800 # for car service. Need to communicate directly with the service people. More

by MARGARET.THOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Collins
Dec 19, 2021 -

Mercedes-Benz of Beaverton responded

Margaret, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 17, 2021

The Customer service is outstanding. Good people! Great service. Thanks for being flexible and accommodating. More

by hale.ronaldm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Livingston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Mercedes-Benz of Beaverton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 17, 2021

Bruce Stromenger is an amazing sales person , his customer service was outstanding! He was able to deliver me the car and provide constant updates during the process. I will return back to this dea More

by Alexandra.afonin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Stomenger
Dec 19, 2021 -

Mercedes-Benz of Beaverton responded

Alexandra, Thank you for taking the time to share your thoughts on working with Bruce and our team. We're glad to hear we delivered such a great experience! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

December 16, 2021

i could not find out the status ofmy car -- I called 8 times. The Call Center could never get me to a Service Rep. I left numerous messages. The car repair took approx. 10 days. More

by JANN.DAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
i never new who my service rep was
Jan 02, 2022 -

Mercedes-Benz of Beaverton responded

Jann, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 16, 2021

I brought the vehicle in for two things. One was for a service bulletin the second was for a problem with the speakers associated with the phone. The service advisor did some research and found a recall f More

by RLPHILLIPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shakshi Dodangoda
Dec 17, 2021 -

Mercedes-Benz of Beaverton responded

Thank you, it's great to hear that our team was able to help and rectify both issues. We appreciate your business and look forward to serving you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 16, 2021

I was disappointed when my phone calls were never returned to find out a date when my car would be ready. Right now I still have one more question ....I wish your office would be more receptive to ca More

by BETHELDEROSSETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
Dec 17, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and I'm very sorry to hear about the lack of communication. Please feel free to reach out to me directly so we can look into this matter. Thank you for your time! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 15, 2021

Over promises and under delivers. If they say a fix is going to take two days, always plan to not have your car for 5. I always have to be the one to call and get an update, I’m never the one to just rece More

by Cclassgrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Walters
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Browarski
Jan 02, 2022 -

Mercedes-Benz of Beaverton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 14, 2021

I have enjoyed many years with Beaverton Mercedes! They have always been super and would refer anyone to them! Thank you More

by JERICA99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mejra Berisa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kellie Hanlon
Dec 15, 2021 -

Mercedes-Benz of Beaverton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

December 13, 2021

Friendly staff and convenient service with experienced technician and very nice lounge area with tea and coffee More

by MHEIDRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vadim Balashov
Dec 13, 2021 -

Mercedes-Benz of Beaverton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

December 12, 2021

I recently had my GLC300 in for a new windshield. With Heads up display and surround view cameras and distronic cruise control I only wanted an MB dealer to install it. Of course everything went as planne More

by DIFFENDERFFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Carillo and David Fish
Dec 13, 2021 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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