Mercedes-Benz of Beaverton

This dealership is one on the worst places to buy or have your car serviced , I have bought few cars here in past and have had my cars serviced here many time and every time the service was trouble, service your car serviced , I have bought few cars here in past and have had my cars serviced here many time and every time the service was trouble, service department manager isn’t doing what he needs to do to make sure customers are happy, I bought my current car from Wilsonville MB and there was an issues with my car play, after having the car in Beaverton MB 6 times they couldn’t fix it and problem still exist , in addition when my car was in Beaverton MB my personal items that was inside the car was stolen from my car , this dealership not to be trusted .i will never go back to MB of BAEVERTON More

They did a very good job on details cleaning when I pick up my car. up my car. More

I'm not sure if I'd recommend or not. Cons: It took a very long time to buy our car. Follow up with staff afterwards has been terrible. They say they will send us info and get back but w Cons: It took a very long time to buy our car. Follow up with staff afterwards has been terrible. They say they will send us info and get back but we don't hear a peep--bad communication! Still waiting! Pros:Learning assistance about the car was excellent while we were there. I love the car. More

Go to another Mercedes dealership. Buying a car at Mercedes-Benz Beaverton was truly one of the worst experiences I’ve ever had. The sales person, Taylor, was rude and condescendin Buying a car at Mercedes-Benz Beaverton was truly one of the worst experiences I’ve ever had. The sales person, Taylor, was rude and condescending through the process. He made sure that we knew he was selling this car to cover his mortgage and that was his only concern. If my wife didn’t love the car we would have walked away. I do regret not leaving and buying from another dealership. When we were test driving, the vehicle’s gas was on empty and we noticed low tire pressure on the front passenger tire. We brought attention to both and Taylor said he put air in it - also made a snarky comment that he wouldn’t fill up the car with gas because of the deal we got on the car- he also told us we had to give a 5 star review. After purchasing the vehicle, within 100 miles we had a flat tire on that same front passenger tire. I called the Mercedes roadside assistance who told me to call 911. I called the dealership and Taylor’s main concern was telling us that he filled the tire so it wasn’t his fault. He told us he was in Beaverton so there wasn’t anything he could do and there was a spare tire in the trunk. The lack of empathy or care for my wife and 3 year old stranded on the side of I5 with a brand new car was disappointing. We ended up calling a tow truck to fix the tire. They put the spare on wrong and caused $2500 worth of damage. We took the vehicle to the closest dealership - Mercedes-Benz Eugene. They fixed the vehicle and went above and beyond to make sure we had a good experience with Mercedes. The service manager there, Shawn, offered to cover the tow and the new tire. He also gave us some Mercedes swag. Exceptional service. I worked with Zander after I asked not to speak with Taylor anymore. Zander was great and was working on getting us the tire and tow taken care of but Mercedes Eugene was quicker. Also would like to say the finance manager Samantha was fantastic and great to work with. Overall very disappointed in my experience and would never bring my car back for service or buy from Mercedes-Benz Beaverton again. The GM Jonathan left me a vm after I reviewed. He said my experience wouldn’t fall on deaf ears then proceeded to not return my numerous calls and voicemails for a month. This is a bad dealership. More

I really appreciate him. He took his time to explain everything. Knowledgeable and onset. Thanks He took his time to explain everything. Knowledgeable and onset. Thanks More

Everyone was courteous and welcoming. And negotiations with Chincha went very well. I think she worked hard to find me a car that would suit my needs and was successful. And negotiations with Chincha went very well. I think she worked hard to find me a car that would suit my needs and was successful. More

Service was very friendly and informative I would purchase again from this company and place purchase again from this company and place More

They are really professional people and really good customer service and Ryan is really nice and helpful customer service and Ryan is really nice and helpful More

Excellent people from service rep Andy to service manager Craig to salesperson Arzoo to finance person Mejra to mobile mechanic Clint. I went in for a tire change and was so impressed by the dealersh manager Craig to salesperson Arzoo to finance person Mejra to mobile mechanic Clint. I went in for a tire change and was so impressed by the dealership personnel that I traded in one Gwagon for another ! More

I found the car I wanted to see online and went in to text drive. We were met by Arzoo, the Sales Rep. as we drove in. No high pressure sales tactics - very pleasant. We did have a considerable wait for text drive. We were met by Arzoo, the Sales Rep. as we drove in. No high pressure sales tactics - very pleasant. We did have a considerable wait for the finance clerk, (almost 2 hours), but it was Sunday, so only one working. I had to return to the dealership a couple of days later to pay for a Plate Transfer fee to DMV that was missed at the signing. My previous vehicle had been totalled but I wanted to keep my Veterans plates. All my documents appeared to include all the information they would have needed and I had sent the requested photo of the plates to the sales rep as we waited for finance. Finance didn't receive the photo before writing up paperwork for DMV, but they didn't opt to fix it then and there. Then almost a week later I get a call from the finance clerk and the DMV Title Clerk, and they tell me that they can't authorize a plate transfer because the Veterans plates are connected to my husband and we didn't put him on the title of the car, so we have to add him to the documents. Sexist, much? The plates are NOT connected to my husband because he is NOT the veteran -I am! Women can be Veterans, too, and even women of a certain age. I think the staff in these two departments need to undergo some training. More