Mercedes-Benz of Baton Rouge

With a bow on top! Wonderful experience! Large selection and helpful staff ready to assist you into the Mercedes Benz family. I will definitely be a returning customer. Wonderful experience! Large selection and helpful staff ready to assist you into the Mercedes Benz family. I will definitely be a returning customer. Highly recommend this excellent team. More

Best Experience Ever Buying A Car ***** I highly recommend the Mercedes dealership of Baton rouge. I am on my second car in 3 years and can not say enough positive things about my sales pers I highly recommend the Mercedes dealership of Baton rouge. I am on my second car in 3 years and can not say enough positive things about my sales person and the overall level of accommodation. My sales rep was Wes Ceravola and he was very professional. I live in New Orleans 5 mins from a dealership but I choose to do business with the one 100 miles away. i purchased the car by phone and the next day he drove it to my home-also note it was a Sunday. I got everything I wanted! The car, the color, the package and he paid off my existing loan and matched my previous note. Wes made buying a car a very pleasant event for me! I highly recommend the dealership but a must is having Wess Ceravola as your sales representative. A very happy customer! More

Above and Beyond First let me start by saying, coming from BMW, where the customer service is great, I was a little hesitant. Then after only having my 2014 C250 for First let me start by saying, coming from BMW, where the customer service is great, I was a little hesitant. Then after only having my 2014 C250 for not even a month and the check engine light came on, I was thinking "What have I done?" I took the car in to be checked and was told they needed to keep it for at least 48 hrs but didn't have a loaner available for 3 weeks!!! I couldn't be without a car for 2 or more days, so I was told to drive the car until they had a loaner available but if the car started acting up I would need to bring it in immediately :/ A day after I left the from the service visit, the car started bucking and wouldn't accelerate. I immediately called my sales person, Scott McDaniel, told him the situation and he said "I told you I would take care of you, let me see what I can do." Well, needless to say Scott McDaniel went above and beyond and found me a loaner immediately so that I could bring my brand new car in to be fixed. I just want to say, "Thank you, Scott McDaniel, for treating me like a valued customer and not just another car buyer!" More

Sales Very friendly and helpful staff. Was not intending to buy a car from this dealership. Was just looking and if I saw something at the right price I wou Very friendly and helpful staff. Was not intending to buy a car from this dealership. Was just looking and if I saw something at the right price I would return to Metairie and purchase there. Wes, however was such a pleasant salesman , I felt very comfortable with him. While buying a new car is not the most pleasant of experiences, Wes made it a better experience . He is an asset to this dealership and would recommend my friends and family to him without hesitation. Thank you Wes! Sharon Le B More

Leasing made easy I knew I wanted a specific slk250. I immediately told Wes to give me his best deal as I had a couple of other dealers competing. He put together a pac I knew I wanted a specific slk250. I immediately told Wes to give me his best deal as I had a couple of other dealers competing. He put together a package within an hour. I asked for some modifications and he agreed. Since this was an out of town deal, he offered to bring the car to my city that day with the paperwork. He showed up that afternoon (with his poor wife and two year old following in their personal car). He then spent an additional 2 hours going through every detail of our new Mercedes making sure we understood everything. So at the end of the day, I got the deal I wanted, the car hand delivered, and no buyers remorse ( which is almost always the case). No brainer to deal with Wes and mercedes Baton Rouge again More

Great experience Scott McDaniel made this purchase enjoyable and easy. I would recommend family and friends to shop at Mercedes Benz of Baton Rouge and ask for Scott Scott McDaniel made this purchase enjoyable and easy. I would recommend family and friends to shop at Mercedes Benz of Baton Rouge and ask for Scott. More

Awesome customer service!!! Wesley Ceravola is the best! He valued my time and got me approved quickly. I definitely recommend him to anyone wanting to purchase a new or used veh Wesley Ceravola is the best! He valued my time and got me approved quickly. I definitely recommend him to anyone wanting to purchase a new or used vehicle. He will get you approved no matter what it takes and you will leave with the biggest smile on your face! I love the whole crew at Mercedes and GiGi the finance manager is an angel and will make sure you get approved as well. If you want to ride in luxury and style, look no further than Mercedes Benz of Baton Rouge! YOU WONT BE DISAPPOINTED! More

Quality Service With A Smile! My Mercedes Benz was due for service A (oil change and inspection). From the moment I called to schedule until the time my vehicle was completed, the My Mercedes Benz was due for service A (oil change and inspection). From the moment I called to schedule until the time my vehicle was completed, the service at this dealership was impeccable. The scheduler was cordial and worked with me to get an appt available with my schedule. I arrived at the dealership/service center area and was greeted promptly by a smiling face. I was escorted into my service advisor's office and we discussed the work needed on my car......Marjorie was exceptional and answered all of my questions and helped me understand everything. My car was serviced promptly. The mechanic (Daniel) that worked on my vehicle made sure everything was to perfection. I can honestly say that I am truly blessed to have found this dealership and service center. Mercedes Benz of Baton Rouge will be the only place that I do business with because of the quality of employees, quality of workmanship/service, and because they make me feel at ease about all of my Mercedes needs. Exceptional place and would recccomend to everyone! More