Mercedes-Benz of Baton Rouge

I was recently in for service on or about Monday August 17, 2026, and had some warranty work performed and an oil change and Miss Caitlin in the service department promised me she’d have my 2024 GLS 450 re 17, 2026, and had some warranty work performed and an oil change and Miss Caitlin in the service department promised me she’d have my 2024 GLS 450 ready on time and cleaned up ready to go and Miss Caitlin delivered on her promise with her standard pleasant smile and great attitude toward her customers and the warranty work was performed excellently and she even managed to discover an issue with the dash screen that was also covered by the Warranty and though I forgot to put it on my laundry list of stuff to fix, Miss Caitlin and her service tech found it and fixed it. That’s what I call great service. And Mr. Kenny in the service department always greets me with a pleasant happy to help you smile every time and made sure my SUV was all cleaned up. Also Mr. Tyrone is always making sure I am promptly shuttled home while the service department services my SUV. These fine folks are a great service team making sure we experience a happy ending every day. FRANK & DEDE FERRARA BATON ROUGE, LA. More

Sadly we bought a 153k automobile from this dealership, and was not satisfied. while we were promised, that the automobile would get the red brake calibers once arrived, sadly it was not. instead they were and was not satisfied. while we were promised, that the automobile would get the red brake calibers once arrived, sadly it was not. instead they were painted. and to add, the finance person lacked customer services skills. we were rushed out of his office , while we still had questions. we spent 153K and was never even offered a key ring!! More

Worst service experience I’ve ever had with Mercedes-Benz. I own two Mercedes vehicles because I’ve always loved the brand, but this dealership’s service department was a huge disappointment. Mercedes-Benz. I own two Mercedes vehicles because I’ve always loved the brand, but this dealership’s service department was a huge disappointment. I scheduled a recall software update, arrived for my appointment, and they kept my car the entire day—only to tell me at the end that the update wasn’t done because they didn’t know how to perform it. By the time they figured it out, they were closing and told me I’d have to leave my car overnight. No loaner was offered, no accommodations—nothing. I travel for work, so being without my vehicle isn’t an option. The advisor told me I could bring it “anytime” since it was a recall. So I came back today to finally get it done and service the car as well, and it was yet another headache. No cars in the shop, yet I still waited an hour just to get a quote. Still no loaner offered even though they again wanted to keep my car overnight. No discount, no apology, no acknowledgment of the inconvenience after they wasted my entire day the first time. Mercedes, what happened? This was a huge letdown, a complete waste of time, and frankly, it feels like you only see customers as dollar signs. The lack of professionalism, communication, and basic customer care was unacceptable—especially from a brand like Mercedes-Benz. More

My service advisor is Clovis Bienemy ! ! He provides A 1 customer service everytime I have an appointment. I tend to ask a lot of questions and he's very patient explaining things to me abo ! He provides A 1 customer service everytime I have an appointment. I tend to ask a lot of questions and he's very patient explaining things to me about my vehicle and the maintenance that is required. When I leave from my appointment I feel confident about about the service I receive and my C300 reliability on the road. It's aways a pleasant experience and it makes doing business with Mercedes Benz worth every penny ! More

Me and My Wife saw the car we wanted on there site last minute after leaving from another dealership that was complete trash and took no pride in their work or the word. It was a 2022 Lexus Gx 460 and had minute after leaving from another dealership that was complete trash and took no pride in their work or the word. It was a 2022 Lexus Gx 460 and had literally everything we were looking for. Got there late due to traffic and our salesman Andrew picked up the phone and confirmed availability of the vehicle and sent me at least 10 videos unless that 15 minutes, showing me every square inch of the vehicle. Without even asking, just incase I saw something I didn’t like and didn’t want to come up there. Didn’t try to hide anything or cover up anything just had complete honesty. We got there at 6:30 and they closed at 7 and we didn’t leave until 8:30 due to me and my wife wanting to test drive and look over the vehicle and then paper work, Not a single ounce of aggravation from me or my wife nor from the staff having to stay late. Including the finance manager Mr. Britt strain, complete professionalism and felt like we were cared for and needs were met and kept us in our budget. Definitely would buy from them again and our same salesman, name is Andrew Yung. This Man is Top Tier at his craft and cares and takes pride and energy to his work. Best sales and Dealerhship experience I or my wife have ever had, Highly recommended!! More

Customer service that exceeded my expectations. They truly went above and beyond. Great experience overall. They truly went above and beyond. Great experience overall. More

First, I want to give my advisor Clovis B a standing ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to a ovation for all the knowledge he has given me regarding my vehicle as well as always being so professional, friendly, and educated when it comes to any questions I have regarding my GLC300 truck. However, what saddens me is that I notified on today by the dealership that they would not compensate me for a cracked windshield that occurred at the Mercedes Benz of Baton Rouge. As you may know we experienced some snow on last week and my vehicle was left at the dealership for repair(an issue that wasn’t resolved when I brought my vehicle in December 2024). My truck had been sitting at the dealership for 2 whole weeks, and when I initially brought it in there was NO cracks on my windshield, however when I picked it up on today there were TWO cracks on the windshield and I was told that unfortunately it was due to the “weather”, and I would have to take care of it myself . Not to mention my vehicle was brought to Mercedes Benz of Baton Rouge on December 31, 2024 and stayed until January 3, 2025, and I was advised that the sensor in question didn’t show. On January 3, 2025 after picking up my vehicle the same sensor came on again and I had to bring my vehicle back to the dealership for the second time. Now this second time I picked it up with two cracks in the windshield, and was told to file an insurance claim which I would have to cover the cost. I will NOT be returning to Mercedes Benz of Baton Rouge due to way upper management handled this situation. I have been to this dealerships on numerous occasions and to have this happen and be treated this way is disturbing. More

Lynn Whitty (The Queen of Sales), Mathew George, and Britt Strain made the entire process effortless. I told them what I wanted: a fully loaded AMG CLE 53 Cabriolet with a specific color combination—som Britt Strain made the entire process effortless. I told them what I wanted: a fully loaded AMG CLE 53 Cabriolet with a specific color combination—something I assumed would require a custom order. To my surprise, they located the exact car at another dealership and had it delivered to Baton Rouge in less than a week. The vehicle they found was the only one in the United States that matched my requirements. The deal was straightforward and hassle-free. After nearly a decade of loyalty to another well-known three-letter German brand dealership in town, I’m now a very happy client of Mercedes-Benz of Baton Rouge! More

Ayanna Cook provided excellent customer service. Henry sent me a video about the condition of my vehicle and explained service options, thank you so much, and Charles was so friendly and accommodati Henry sent me a video about the condition of my vehicle and explained service options, thank you so much, and Charles was so friendly and accommodating. They were all knowledgeable, efficient, and friendly. More

Awesome staff I advise everyone that want to buy a car go to Mercedes Benz of Baton Rouge to Mercedes Benz of Baton Rouge More