Mercedes-Benz of Baton Rouge

Impressed with sales person Wes Ceravola We just concluded a negotiation for a cpo M class vehicle with Wes Ceravola. After a three day process,unfortunately for us, the specific car we were We just concluded a negotiation for a cpo M class vehicle with Wes Ceravola. After a three day process,unfortunately for us, the specific car we were interested in ended up being sold to another customer . (We are about 600 miles away so the only way for us to do this was over the phone & internet which required a bit more negotiating time, in our case) When we called in to follow up on a car we had found on the MB USA website, we got Wes, someone completely new to us. Although we came up short by loosing the specific car that was right for our needs, a frustrating experience, we gained the pleasure of working with him. When we got Wes' call this morning that the car had been sold to another person, unbeknownst to him, we of course were disappointed, however our main feeling at that time was for Wes, having put in so much work and loosing the sale in the end after such a good faith effort. For anyone reading this and interested in buying a car, we found Wes to be friendly, knowledgeable, tirelessly responsive to our endless question, all the while always keeping his word on getting back to us. He built our trust, listened & communicated well and we came to rely on him. By the way, talk about going above and beyond, when we got to a sticking point in negotiations about the distance involved between us and how we were pressed for time, Wes after careful consideration offered to drive the car half way with me driving the other half to the agreed meeting place where we would finish any open details and swap our trade for our new purchase. Thank you Wes! More

MB Sprinter RV trouble while traveling Service advisor and tech both went above and beyond to help us get back on the road without having a lengthy wait for an appointment. Service advisor and tech both went above and beyond to help us get back on the road without having a lengthy wait for an appointment. More

Quick Turnaround and excellent service Excellent customer service and response time for repairs. Curteous, friendly and professional staff and overall experience. Service Advisor is very he Excellent customer service and response time for repairs. Curteous, friendly and professional staff and overall experience. Service Advisor is very helpful and provided timely updates. More

Excellent service at MBOBR I have always enjoyed an excellent relationship with my Mercedes Benz dealership!! Everyone treats me with the utmost courtesy and consideration; it I have always enjoyed an excellent relationship with my Mercedes Benz dealership!! Everyone treats me with the utmost courtesy and consideration; it is my pleasure to highly recommend MBOBR!! In fact, over the years, I've been so pleased that I'm now on Mercedes Benz #4!!! More

Second Time Around We just purchased a gorgeous Mercedes. This was our second from the Baton Rouge Mercedes dealer in a two year period. The dealership has been a pic We just purchased a gorgeous Mercedes. This was our second from the Baton Rouge Mercedes dealer in a two year period. The dealership has been a picture of perfection in the area of maintenance and their sales department. We usually don't show allegiance to a specific dealership, but our experience with the BR Dealership has made us realize that there is a well polished jewel in the auto world embedded in BR. This will definitely not be our last purchase from them! More

Horrible Service Every time the car is brought into the service center for routine maintenance, coincidentally, a list of issues nonexistent prior to bringing the car Every time the car is brought into the service center for routine maintenance, coincidentally, a list of issues nonexistent prior to bringing the car in arise and end up costing thousands of dollars for repair. More

Great I came into MBOBR to look at the 2013 GLK 350 and talk about getting it. Well, I ended up buying. Great decision so far. I came into MBOBR to look at the 2013 GLK 350 and talk about getting it. Well, I ended up buying. Great decision so far. More

Awesome This was my first purchase of a Mercedes and I must say I was blown away by the sale staff. Everyone was very kind and courtesy, never had an experien This was my first purchase of a Mercedes and I must say I was blown away by the sale staff. Everyone was very kind and courtesy, never had an experience like this before. I have purchased numerous of vehicles before, but no other dealership has treated me the way Mercedes Benz has. More

Flat tire Outstanding service very friendly people, quality work, and a good value. I highly recommend this great dealership which value Qualityservice as well Outstanding service very friendly people, quality work, and a good value. I highly recommend this great dealership which value Qualityservice as well as sales. Thank you. More

Awesome. Very friendly and thorough. The agents have always been honest with me about what is going on with my car, including letting me know when my repair is covered under warranty, whi The agents have always been honest with me about what is going on with my car, including letting me know when my repair is covered under warranty, which is always a pleasant surprise. Andrea is definitely an asset to your company. More