Mercedes-Benz of Baton Rouge
Baton Rouge, LA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Awesome Service I would like to state that having my vehicle serviced for any reason is something that I am usually not too happy with because I know that I will usua I would like to state that having my vehicle serviced for any reason is something that I am usually not too happy with because I know that I will usually have to spend some money.(of course no one likes to do that-smile).But I must say that my experience today (Tuesday, February 13,2018) was excellent from the moment I walked in until the moment I left. The Quality Of The Customer Service at Mercedes-Benz of Baton Rouge Was unbelievably satisfying. I felt like part of a family. Mr. Josh Marchan, My Service Advisor was knowledgeable concerning any and all questions and concerns that I had. I can not thank him enough. He relieved the worries that I had concerning my vehicle. Thank you Mr. Josh Marchan. Another wonderful encounter that I had was with Mr.Larry Mitchell. He was extremely pleasant and again he made me feel like family. I do not know what to say other than Mercedes-Benz of Baton Rouge your employees are Professional and they allow me as a female to have a wonderful experience. I would like to add that I have come away with more knowledge concerning my car than I have every had before. God Bless You and your Wonderful Dealership Of Quality People. Your service is ABOVE the REST. Thank You More
MB of BR Excellent experience buying a certified preowned Benz. Highly recommend this dealership for sales and service. Shelbi and Brice were very helpful and Excellent experience buying a certified preowned Benz. Highly recommend this dealership for sales and service. Shelbi and Brice were very helpful and knowledgeable. I never felt rushed or pressured as a female consumer. More
Check light on dash for AMG GLE 43 It was an awesome experience from the time I contacted the dealership regarding the warning light on my AMG GLE 43 vehicle. The customer service repre It was an awesome experience from the time I contacted the dealership regarding the warning light on my AMG GLE 43 vehicle. The customer service representative scheduled my appointment for the same day with Mr. Hines, service advisor. I had a loaner vehicle ready and waiting when I arrived. Mr. Hines contacted me during the time my vehicle was in service and kept me informed. I greatly appreciated the professionalism and the royal treatment l was shown during business with MBOBR. More
Mercedes can use improvements It seems that the sole responsibility of the customer service representatives are to try to sell customers on buying some type of expensive service, T It seems that the sole responsibility of the customer service representatives are to try to sell customers on buying some type of expensive service, They will try to accomplish this through any means. Even if it’s deception and lies. I was traveling a far distance because I thought this particular dealership was different! I was definitely wrong! More
Very good The time the dealership too to repair my vehicle was extensive with care of the best job possible to ensure the best results. My vehicle was complica The time the dealership too to repair my vehicle was extensive with care of the best job possible to ensure the best results. My vehicle was complicated to detect the problem but the dealership work very hard to assure the best results for my vehicle. More
10,000 mile Service I was given a Loaner Car while my car was being serviced.The staff engaged politely. They returned calls promptly. They took care of my service update I was given a Loaner Car while my car was being serviced.The staff engaged politely. They returned calls promptly. They took care of my service update and figured out if I had a leak from the sunroof. My car was ready to be picked in timely manner. More
Terrible treatment today I have been in this dealership several times and my visit has always been wonderful with Josh Marchan. Today's visit my service rep was with Suzanne S I have been in this dealership several times and my visit has always been wonderful with Josh Marchan. Today's visit my service rep was with Suzanne Sellers and I received horrible service just terrible I was waiting in the waiting area just to get half of my work done, Savannah act like she needs more training or she just treat certain people like she doesn't know what she was doing and in the result of her screw-up she made excuses about I wouldn't have had time to get all the work done anyway. She was charging me for this and charging me for that for things that I normally don't get charged for and when I told her that I usually work with Josh maybe she can go talk with him and try to fix the problem she ignored me and waited on another co-worker to get off the phone with somebody else and then ask him. And when he pointed out to her her screw up then they both proceeded to tell me that I could come back another day and get the rest of my work done, just like that no big deal to her (Suzanne Sellers) More
Amazing The moment I walked through the double glass doors. I was welcomed by an amazing Mrs. Joyce with open arms. The atmosphere inside the dealership is be The moment I walked through the double glass doors. I was welcomed by an amazing Mrs. Joyce with open arms. The atmosphere inside the dealership is beyond amazing. An amazing five stars to my sales representative Brice Gray. Thank You Mercedes Benz of Baton for an amazing deal on amazing vehicle. Sincerely Haleem Shehadeh More
Good folks at this Dealership Was a pleasant deal and easy to work with on the new 2018 GLC 300 Brice made sure everything went well . Shannon was just a doll to work with and expl Was a pleasant deal and easy to work with on the new 2018 GLC 300 Brice made sure everything went well . Shannon was just a doll to work with and explained everything in detail . Would buy again at this Dealership . More
AWESOME You won’t be disappointed. I’ve bought two cars from this MB, and both times I was well treated. Oh, and ask for their sale man Matt Hill, he is the b You won’t be disappointed. I’ve bought two cars from this MB, and both times I was well treated. Oh, and ask for their sale man Matt Hill, he is the best!!!! More