Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Baton Rouge
Baton Rouge, LA
793 Reviews
Mercedes-Benz of Baton Rouge is proud to be a leader in the automobile industry. From our innovative new building to our friendly and knowledgeable staff, we are here to provide you with a World-Class experience. Our managers are also owners, so at any given time you can have access to someone that is sure to exceed your expectations. We are also proud to offer you one of broadest selections of luxury new and pre-owned vehicles in Baton Rouge as well as the Denham Springs, Zachary, Gonzales, and Hammond areas. Since our first day of business, Mercedes-Benz of Baton Rouge has been fully committed to providing you, our clients, with the greatest selection of vehicles while providing world-class service.
With all of the new and pre-owned vehicles we have to offer, we are confident that we have what you need. We also sell Sprinter Vans and offer fleet incentives for both commercial and personal transactions. To go along with our great vehicle selection, we also have many financing options to help you get the most comprehensible car loan to meet your needs. We will work with you on both leasing and financing options to decide which way best meets your personal or business needs.
Mercedes-Benz of Baton Rouge also offers professionally managed auto parts and service Departments providing competitive pricing for all your auto parts and maintenance needs. Open extended hours for our customer's convenience, you can be sure to get the best auto service in a timely manner and at a great value. Please contact us at 1-888-909-7290 if you have any questions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 793 reviews
February 23, 2018
Great service at Mercedes BR Everyone was polite, helpful and went out of their way, espescially Mason and Kyle. Both made the process go as smoothly as I could possibly hope for Everyone was polite, helpful and went out of their way, espescially Mason and Kyle. Both made the process go as smoothly as I could possibly hope for More
by JT
February 20, 2018
Awesome Customer Experience I received great customer service from the time I stopped to have my issue looked at, to the call back that my part was in along with the scheduling t I received great customer service from the time I stopped to have my issue looked at, to the call back that my part was in along with the scheduling to bring my car in and requesting a loaner. Overall I received a great customer experience at Mercedes Benz of Baton Rouge. I strongly recommend them as a dealership that cares about having satisfied customers. Josh Marchan was an awesome advisor in every step of the way. More
by 2blssd1
Employees Worked With
February 13, 2018
Awesome Service I would like to state that having my vehicle serviced for any reason is something that I am usually not too happy with because I know that I will usua I would like to state that having my vehicle serviced for any reason is something that I am usually not too happy with because I know that I will usually have to spend some money.(of course no one likes to do that-smile).But I must say that my experience today (Tuesday, February 13,2018) was excellent from the moment I walked in until the moment I left. The Quality Of The Customer Service at Mercedes-Benz of Baton Rouge Was unbelievably satisfying. I felt like part of a family. Mr. Josh Marchan, My Service Advisor was knowledgeable concerning any and all questions and concerns that I had. I can not thank him enough. He relieved the worries that I had concerning my vehicle. Thank you Mr. Josh Marchan. Another wonderful encounter that I had was with Mr.Larry Mitchell. He was extremely pleasant and again he made me feel like family. I do not know what to say other than Mercedes-Benz of Baton Rouge your employees are Professional and they allow me as a female to have a wonderful experience. I would like to add that I have come away with more knowledge concerning my car than I have every had before. God Bless You and your Wonderful Dealership Of Quality People. Your service is ABOVE the REST. Thank You More
by kmitchel
February 12, 2018
MB of BR Excellent experience buying a certified preowned Benz. Highly recommend this dealership for sales and service. Shelbi and Brice were very helpful and Excellent experience buying a certified preowned Benz. Highly recommend this dealership for sales and service. Shelbi and Brice were very helpful and knowledgeable. I never felt rushed or pressured as a female consumer. More
by Cpobuyer
February 03, 2018
Check light on dash for AMG GLE 43 It was an awesome experience from the time I contacted the dealership regarding the warning light on my AMG GLE 43 vehicle. The customer service repre It was an awesome experience from the time I contacted the dealership regarding the warning light on my AMG GLE 43 vehicle. The customer service representative scheduled my appointment for the same day with Mr. Hines, service advisor. I had a loaner vehicle ready and waiting when I arrived. Mr. Hines contacted me during the time my vehicle was in service and kept me informed. I greatly appreciated the professionalism and the royal treatment l was shown during business with MBOBR. More
by ELHS21
Employees Worked With
February 02, 2018
Mercedes can use improvements It seems that the sole responsibility of the customer service representatives are to try to sell customers on buying some type of expensive service, T It seems that the sole responsibility of the customer service representatives are to try to sell customers on buying some type of expensive service, They will try to accomplish this through any means. Even if it’s deception and lies. I was traveling a far distance because I thought this particular dealership was different! I was definitely wrong! More
by Korleyon20
February 02, 2018
Very good The time the dealership too to repair my vehicle was extensive with care of the best job possible to ensure the best results. My vehicle was complica The time the dealership too to repair my vehicle was extensive with care of the best job possible to ensure the best results. My vehicle was complicated to detect the problem but the dealership work very hard to assure the best results for my vehicle. More
by Mary Mason
Employees Worked With
February 01, 2018
10,000 mile Service I was given a Loaner Car while my car was being serviced.The staff engaged politely. They returned calls promptly. They took care of my service update I was given a Loaner Car while my car was being serviced.The staff engaged politely. They returned calls promptly. They took care of my service update and figured out if I had a leak from the sunroof. My car was ready to be picked in timely manner. More
by spooncheryl
Employees Worked With
Suzanne
January 31, 2018
Terrible treatment today I have been in this dealership several times and my visit has always been wonderful with Josh Marchan. Today's visit my service rep was with Suzanne S I have been in this dealership several times and my visit has always been wonderful with Josh Marchan. Today's visit my service rep was with Suzanne Sellers and I received horrible service just terrible I was waiting in the waiting area just to get half of my work done, Savannah act like she needs more training or she just treat certain people like she doesn't know what she was doing and in the result of her screw-up she made excuses about I wouldn't have had time to get all the work done anyway. She was charging me for this and charging me for that for things that I normally don't get charged for and when I told her that I usually work with Josh maybe she can go talk with him and try to fix the problem she ignored me and waited on another co-worker to get off the phone with somebody else and then ask him. And when he pointed out to her her screw up then they both proceeded to tell me that I could come back another day and get the rest of my work done, just like that no big deal to her (Suzanne Sellers) More
by KP
Employees Worked With
Suzanne Sellers
January 26, 2018
Amazing The moment I walked through the double glass doors. I was welcomed by an amazing Mrs. Joyce with open arms. The atmosphere inside the dealership is be The moment I walked through the double glass doors. I was welcomed by an amazing Mrs. Joyce with open arms. The atmosphere inside the dealership is beyond amazing. An amazing five stars to my sales representative Brice Gray. Thank You Mercedes Benz of Baton for an amazing deal on amazing vehicle. Sincerely Haleem Shehadeh More
by Haleem43
Employees Worked With
