Mercedes-Benz of Baton Rouge

Brice Gray Rocks He went above & beyond to place me in my Benz with a low interest rate & monthly payment...here on out it's Mercedes B #🌟👍 job!!! He went above & beyond to place me in my Benz with a low interest rate & monthly payment...here on out it's Mercedes B #🌟👍 job!!! More

Always great! My service rep takes excellent care of my car and me. I get in and out in a timely manner or else I use a dealer provided loaner vehicle. My service rep takes excellent care of my car and me. I get in and out in a timely manner or else I use a dealer provided loaner vehicle. More

Great Very nice, professional and helpful. Sean went out of his way to provide us with courteous service. He showed very good knowledge of the product he wa Very nice, professional and helpful. Sean went out of his way to provide us with courteous service. He showed very good knowledge of the product he was selling and made us feel very satisfied with our purchase. More

Baton Rouge Location I’ve recently purchased a Mercedes Benz Cla250 from Texas. I brought the vehicle to the Baton Rouge location which is closer to where I live. I got a I’ve recently purchased a Mercedes Benz Cla250 from Texas. I brought the vehicle to the Baton Rouge location which is closer to where I live. I got a recall and a full checkup done on the car. The customer service was really nice, polite. My service guy named was Josh Marchan who was very professional, quick & answered all my questions and concerns with compassion and knowledge (being that this is my first time owning a Mercedes). The facility is well polished, fresh snacks, coffee , & beverges was provided for all costumers while we wait. A male service receptionist also, made some copies for me that I needed for class PLUS a free car wash :) . Great dealship More

Great service and communication Mbobr is a great dealership with awesome service reps. They really treat u with respect and genuine interest in helping you. Would recommend them to w Mbobr is a great dealership with awesome service reps. They really treat u with respect and genuine interest in helping you. Would recommend them to wveryone More

Recall I gave Mercedes Benz of baton rouge an excellent rating because I had a beautiful experience. My car was recalled and they handle me like a queen esp I gave Mercedes Benz of baton rouge an excellent rating because I had a beautiful experience. My car was recalled and they handle me like a queen especially Andrea Bridwell. LARRY THE SHUTTLE drive was hospitable and the check in lady for recalls. I can t remember her nae but she was an angel also More

poor customer service This dealership lacks honesty,principles,customer service and they do not value their customers time! I have called the commercial sales manager Tim This dealership lacks honesty,principles,customer service and they do not value their customers time! I have called the commercial sales manager Timothy "Scott" McDaniel over 5 times and he has not called me back once. I drove from Houston TX to buy a 2017 Sprinter passenger van for my company from Mercedes Benz of Baton Rouge the sales process went smoothly but the after sale was truly Awful! After I picked up the van and asked my salesman person to see if he could check on the price for a rear backup camera he never called or texted back so I decided to get it done Here in Houston, then after a few months my temp tag expired so I called my salesman again and ask him what is going on with my Plates he said he would check on it so he calls back and said they would need a state inspection from Texas to finish the paperwork because they could not use the LA state inspection for Texas which I understood, on the following day I had the state inspection done and mailed it back to them the same day, once they received it they sent me an email stating that I took to long to send them the state inspection sheet and that the DMV was charging me a late penalty of $362.50 now they are telling me that I would have to pay this fee first before I can get my plates even though they charged me for a State inspection and they NEVER made me aware that I had to get one in Texas, NOW since they dropped the ball "lets make the consumer pay for it" attitude seems to be the the company way of doing business. I should not pay for something that they did NOT make me aware of at the time of purchase or the 3 months after the sale. I will continue to contact the sales manger hopefully he will return my call. More

80000 mile service. Excellent service and very prompt. My service advisor was very thorough and and knowledgeable about what was needed. My advisor went over everything Excellent service and very prompt. My service advisor was very thorough and and knowledgeable about what was needed. My advisor went over everything that was done on my vehicle. More

Great service at Mercedes BR Everyone was polite, helpful and went out of their way, espescially Mason and Kyle. Both made the process go as smoothly as I could possibly hope for Everyone was polite, helpful and went out of their way, espescially Mason and Kyle. Both made the process go as smoothly as I could possibly hope for More

Awesome Customer Experience I received great customer service from the time I stopped to have my issue looked at, to the call back that my part was in along with the scheduling t I received great customer service from the time I stopped to have my issue looked at, to the call back that my part was in along with the scheduling to bring my car in and requesting a loaner. Overall I received a great customer experience at Mercedes Benz of Baton Rouge. I strongly recommend them as a dealership that cares about having satisfied customers. Josh Marchan was an awesome advisor in every step of the way. More