Mercedes-Benz of Baton Rouge

Exceptional service as usual D’Orsay is professional and always courteous. Exceptional service from drop off to pick up excellent teamsters from the technicians to counter clerks. D’Orsay is professional and always courteous. Exceptional service from drop off to pick up excellent teamsters from the technicians to counter clerks. Thanks again More

Painless and Proffessional Had my motor home worked on and was treated by nice and Proffessional folks. very knowledgeable and answered all of my questions. Will visit again. Had my motor home worked on and was treated by nice and Proffessional folks. very knowledgeable and answered all of my questions. Will visit again. More

Excellence in service and customer experience 12 month scheduled maintenance, excellent customer experience with scheduling, loaner usage, and service received outstanding!! Suzanne and Josh we’r 12 month scheduled maintenance, excellent customer experience with scheduling, loaner usage, and service received outstanding!! Suzanne and Josh we’re very knowledgeable, friendly and promptness with handling my service and completion exceeded my expectations!! Thank you!! More

Great buying experience A+++ Hassle free buying experience. Trey delivered the car to me an hour away from the dealership. Great customer service. Will buy from again in the fu Hassle free buying experience. Trey delivered the car to me an hour away from the dealership. Great customer service. Will buy from again in the future. Thanks again. More

Worst experience ever The worst experience in a service center that I have ever had! I started not to right this review but I thought it would be best if I did! I will pref The worst experience in a service center that I have ever had! I started not to right this review but I thought it would be best if I did! I will preface this review by stating have owned only a few cars in my short millennial life thus far, but I most often use the dealership to service my vehicles. I have been here before and it was when I made an appointmentand a very different experience... I did not have an appointment this morning when I dropped off my vehicle...I wasn’t offered a shuttle to work thank god for Uber, I was assisted while standing in a hallway... seriously 😒! On my prior visit mr. Hines went through every single recommended service. This time the lady stated the price of the services with out even taking me through the options, as if I were going to have sticker shock! Bottom line set an appointment with D’Arcy Hines or walk in at your own risk! More

Professional My salesman was very professional very thorough and very fast it was an amazing experience..my wife and i enjoyed the short time we spent at the deale My salesman was very professional very thorough and very fast it was an amazing experience..my wife and i enjoyed the short time we spent at the dealership More

Excellent Friendly Dealership My wife and I bought a 2017 Mercedes with no hassle or pressure Salesman Anthony was bright cheerful and very knowledgeable of the vehicle I was purch My wife and I bought a 2017 Mercedes with no hassle or pressure Salesman Anthony was bright cheerful and very knowledgeable of the vehicle I was purchasing. More

Awesome experience, every time Took my vehicle in for B service. Appointment was on time and they were ready for me with my reserved loaner car and I was in and out of the dealershi Took my vehicle in for B service. Appointment was on time and they were ready for me with my reserved loaner car and I was in and out of the dealership within 30 minutes. They call to update me on service and gave me a time that was flexible but I can pick my vehicle up. Great doing business with D'Arcy. We took care of everything and was very professional. More

Unplanned stop, effectively managed Stopped in for replacement of a burned out bulb on the right front side of the bumper. Took about an hour, as I hadn't scheduled -- the light came on Stopped in for replacement of a burned out bulb on the right front side of the bumper. Took about an hour, as I hadn't scheduled -- the light came on during my drive up from New Orleans. In and out, pleasant visiting on a Friday afternoon w/ my usual service advisor and her junior colleague, both of whom have fresh babies in their lives! Yeeeeaaahhh! NOTE: I did not rate Quality of Work because we're talking a light bulb here! I expect it'll still be ok in a week, in which case it was perfect! But I won't know that for a week, so don't take the lack of a rating as a negative. More

Great experience Drove 7 hours to buy a sprinter from Mercedes benz of Baton Rouge and it was worth it. Matt and Anthony were great with all the emails, texts, and pho Drove 7 hours to buy a sprinter from Mercedes benz of Baton Rouge and it was worth it. Matt and Anthony were great with all the emails, texts, and phone calls. Everyone was helpful and friendly. Would definitley make the long drive back to do business with them. More