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Mercedes-Benz of Baton Rouge
Baton Rouge, LA
791 Reviews
Mercedes-Benz of Baton Rouge is proud to be a leader in the automobile industry. From our innovative new building to our friendly and knowledgeable staff, we are here to provide you with a World-Class experience. Our managers are also owners, so at any given time you can have access to someone that is sure to exceed your expectations. We are also proud to offer you one of broadest selections of luxury new and pre-owned vehicles in Baton Rouge as well as the Denham Springs, Zachary, Gonzales, and Hammond areas. Since our first day of business, Mercedes-Benz of Baton Rouge has been fully committed to providing you, our clients, with the greatest selection of vehicles while providing world-class service.
With all of the new and pre-owned vehicles we have to offer, we are confident that we have what you need. We also sell Sprinter Vans and offer fleet incentives for both commercial and personal transactions. To go along with our great vehicle selection, we also have many financing options to help you get the most comprehensible car loan to meet your needs. We will work with you on both leasing and financing options to decide which way best meets your personal or business needs.
Mercedes-Benz of Baton Rouge also offers professionally managed auto parts and service Departments providing competitive pricing for all your auto parts and maintenance needs. Open extended hours for our customer's convenience, you can be sure to get the best auto service in a timely manner and at a great value. Please contact us at 1-888-909-7290 if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 791 reviews
January 29, 2019
No one attended to me in over three hours I guess someone or everyone over looked me. I came in at 1:45 was not attended to o until I inquired around 5 o’clock. I guess someone or everyone over looked me. I came in at 1:45 was not attended to o until I inquired around 5 o’clock. More
by Whitley
Employees Worked With
January 29, 2019
Service Was able to go on a Saturday, booked loaner car in advanced to run errands while my car was being serviced. My appt was for 10:00am and my car was rea Was able to go on a Saturday, booked loaner car in advanced to run errands while my car was being serviced. My appt was for 10:00am and my car was ready at 3:30pm. Picked up my car and returned loaner before closing on Saturday at 4:00pm. More
by S123
Employees Worked With
January 28, 2019
Hooray for Mercedes of Baton Rouge In a society where service experiences are usually less than adequate, Mercedes of Baton Rouge has their finger on the pulse of what people want!!!! In a society where service experiences are usually less than adequate, Mercedes of Baton Rouge has their finger on the pulse of what people want!!!! More
by jEROME
January 27, 2019
Josh & Co were great! Josh and his colleagues in the service center were excellent! They were supportive, friendly, personable and helpful. I would highly recommend working Josh and his colleagues in the service center were excellent! They were supportive, friendly, personable and helpful. I would highly recommend working with Josh and Co. More
by leoburke3
Employees Worked With
Other Employees :
Lydia Ellsworth
January 25, 2019
New customer review Lynn was excellent at taking care of us through the entire process to ensure our needs were met and satisfied in our purchase. We enjoyed the experien Lynn was excellent at taking care of us through the entire process to ensure our needs were met and satisfied in our purchase. We enjoyed the experience. More
by Alex P.
January 24, 2019
Car Maintenance I love love love the customer service Mercedes Benz of BR provides. I mean it amazes me how professional and friendly they are and Mr. D’Arcy IS THE B I love love love the customer service Mercedes Benz of BR provides. I mean it amazes me how professional and friendly they are and Mr. D’Arcy IS THE BEST! Thank you for ALWAYS taking such good care of me when I come in! Ten stars for your Mr. D’Arcy!! God bless you sir. I’m sorry to say but the only drawback (which is the reason for the 4 stars) I have about your dealership is with the car washing. My car is ALWAYS half cleaned and I’ll never understand how a dealership like Mercedes who provides such outstanding customer service have such poor car cleaning service. Please do something about this. Please! More
by Melwade
Employees Worked With
January 19, 2019
Recall Every experience we have had with this dealership has been first class from the people to the service as they always go above and beyond what is neces Every experience we have had with this dealership has been first class from the people to the service as they always go above and beyond what is necessary. More
by K.Ains
Employees Worked With
January 17, 2019
Great service The Service Center provided exceptional service. Joshua Marchan was very professional and kept me updated with the status of my vehicle while the work The Service Center provided exceptional service. Joshua Marchan was very professional and kept me updated with the status of my vehicle while the work was being done. More
by DeeBee
Employees Worked With
January 17, 2019
Five year Service The dealership is most helpful accommodating our service needs and personnel are awesome. Starting with Allen salesman—after the sale!! Only matter I The dealership is most helpful accommodating our service needs and personnel are awesome. Starting with Allen salesman—after the sale!! Only matter I need us please take off Lorenzo’s name and put in mine Suzanne King Utrera Lorenzo died suddenly March 16, 2016 and this is painful memories. Thank You for your assistance and Yes Service is Second to No One. More
by Cheerleader10
January 15, 2019
Great customer service all the time! I purchased my first Mercedes Benz about 10 years ago and started bringing it in to be serviced by Mr. Dan. He was a very honest person and always gre I purchased my first Mercedes Benz about 10 years ago and started bringing it in to be serviced by Mr. Dan. He was a very honest person and always greeted me with respect. I'm on my 3rd Mercedes now due to my 2nd being flooded out in 2016. Mr.D'Arcy has been my service advisor for at least the last 5 years and he is just as honest and helpful as Mr.Dan was 10 years ago. I always see Mr.Dan when I come in for service because he is now the service manager and his office is situated openly so that you can visiably see him and as a customer it gives me great comfort to know that he's able to see,greet and be available to customers. The waiting area is simply the best; computer access, refreshments, TV and a massage chair. The Best Service in Baton Rouge!! More
by Mrs.A.Collins
