Mercedes-Benz of Baton Rouge

Bubble found in tire Clarence noticed a bubble in the right front tire, after returning from a road trip to Atlanta. This concerned us thinking about what could have happe Clarence noticed a bubble in the right front tire, after returning from a road trip to Atlanta. This concerned us thinking about what could have happened "Blow Out" that could have cause major problems not only to us but others as well. I am very thankful to God for his traveling grace and mercy. I am also very thankful for the knowledgeable and caring employees at Mercedes-Benz of Baton Rouge. Clarence brought the car in to the dealership. He received by Gwendolyn Wild with concern that all was well with us showing genuine concern for our well-being. She then addressed the problem moving swiftly to a resolution and a sincere apology for the mishap. She also explained the difference hazards that could have caused this. Overall I would rate Gwendolyn a 5+++++ People Skills (Polite, Knowledgeable, Warm, a Spirit of Care; Mercedes-Benz of Baton Rouge a 5 +++++ Care and Concern After Purchase. More

Dan Danveport and Josh are LIARS! Dan Danveport and Josh Marchan are liars. They both continually lied to me via email concerning the repairs of my vehicles. I had my car picked up fo Dan Danveport and Josh Marchan are liars. They both continually lied to me via email concerning the repairs of my vehicles. I had my car picked up for a airbag recall . Joshua repeatly emailed me lie after Allie. He claimed that my car repairs couldn’t be made until my car repairs was prepaid. Something I never heard of. I then told him to not make repairs on the vehicle because I don’t prepay any services . He did made repairs anyway and after lying kept my car for almost a year. The emails I received was filled with threats of towing and selling my vehicle instead of making me whole. I incurred financial hardship and mental distress as I am single mother. They completely took advantage of me being a female. I still dont have my vehicle. When I asked for the GM and CEO email .. Dan gave me the number to customer service and they redirected me back to DAN. This is horrible More

Annual service I Came in early Today without appointment and Andrea greeted me and scheduled my service promptly. Everything was done as promised and within the esti I Came in early Today without appointment and Andrea greeted me and scheduled my service promptly. Everything was done as promised and within the estimated waiting time. Thanks for making it a pleasant experience. More

Very Accomadating DArcy Hines, goes the extra mile every time. Tearl made the service appointment work around my schedule. These two together made my service experience DArcy Hines, goes the extra mile every time. Tearl made the service appointment work around my schedule. These two together made my service experience a breeze! More

Unscheduled service Several warning lights came. I went without an appointment. Dealer worked me in and less than 2 hours later, the broken sensor was repaired and I was Several warning lights came. I went without an appointment. Dealer worked me in and less than 2 hours later, the broken sensor was repaired and I was on my way home. Thank you so much! I was in a panic. More

Over Priced Oil Change I was charged $180+ for a basic oil and filter change. After I spoke to Dan Davenport, Service Manger, he agreed to refund a portion of the service ch I was charged $180+ for a basic oil and filter change. After I spoke to Dan Davenport, Service Manger, he agreed to refund a portion of the service charge. This refund brought my total to $137.85; which is better than the original charge, but still ridiculous for an oil and filter change. I am able to get an Infiniti QX80 changed for $65 at the dealership and a Chevrolet Corvette changed for $105 at the dealership; both of which are premium synthetic grade oils and a larger volume than my C300. There is absolutely no reason a customer should be charged $180 for a basic oil change. And another suggestion, provide an estimate for the expected service when the car is dropped off and the service ticket is written. I definitely wouldn’t have had my oil changed at this dealership if I was provided this information. Instead the response I received when I picked up my car was “oil prices have gone up”. More

Exceeded expectation The service advisor, D’arcy was professional and knowledgeable about my vehicle. He made provisions easier for pick-up and drop-off for my AMG. Upon The service advisor, D’arcy was professional and knowledgeable about my vehicle. He made provisions easier for pick-up and drop-off for my AMG. Upon visiting the site I did not have to wait, I was taking care of immediately. More

Great Customer Service I stopped by to have my tire inspected because the pressure often fluctuates with weather changes. I know this is normal, but rear passages tire down I stopped by to have my tire inspected because the pressure often fluctuates with weather changes. I know this is normal, but rear passages tire down ten pounds. Of course they found a small leak (yuck), but it was the young lady that waited on me I found to be exceptional. Extremely courteous and kind and soft spoken. I didn’t get her name, (Andrea Bidwell usually waits on me, not her) but I will definitely make a note of it in next visit and couldn’t pass up this opportunity to say Well Done and great employees chosen to represent your dealership More

Great experience There was no hassling throughout the entire process. The sales team went the extra mile to get to what I wanted. The dealership was clean and accommod There was no hassling throughout the entire process. The sales team went the extra mile to get to what I wanted. The dealership was clean and accommodating. More

Not logical I think the fees for repair is ubsurb, they charge $148 per hour....I work in the medical field with a xx degree, we work with Dr’s who don’t charge t I think the fees for repair is ubsurb, they charge $148 per hour....I work in the medical field with a xx degree, we work with Dr’s who don’t charge that rate. I can’t see paying $6000 in labor fees and parts only $790....that’s not logical. More