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Mercedes-Benz of Baton Rouge
Baton Rouge, LA
793 Reviews
Mercedes-Benz of Baton Rouge is proud to be a leader in the automobile industry. From our innovative new building to our friendly and knowledgeable staff, we are here to provide you with a World-Class experience. Our managers are also owners, so at any given time you can have access to someone that is sure to exceed your expectations. We are also proud to offer you one of broadest selections of luxury new and pre-owned vehicles in Baton Rouge as well as the Denham Springs, Zachary, Gonzales, and Hammond areas. Since our first day of business, Mercedes-Benz of Baton Rouge has been fully committed to providing you, our clients, with the greatest selection of vehicles while providing world-class service.
With all of the new and pre-owned vehicles we have to offer, we are confident that we have what you need. We also sell Sprinter Vans and offer fleet incentives for both commercial and personal transactions. To go along with our great vehicle selection, we also have many financing options to help you get the most comprehensible car loan to meet your needs. We will work with you on both leasing and financing options to decide which way best meets your personal or business needs.
Mercedes-Benz of Baton Rouge also offers professionally managed auto parts and service Departments providing competitive pricing for all your auto parts and maintenance needs. Open extended hours for our customer's convenience, you can be sure to get the best auto service in a timely manner and at a great value. Please contact us at 1-888-909-7290 if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 793 reviews
August 23, 2019
Service Department Josh Marchan were very polite, never try to rush one,, . Shuttle drivers were the best, .Continue doing what you do, YOUR COFFEE IS THE BEST. Josh Marchan were very polite, never try to rush one,, . Shuttle drivers were the best, .Continue doing what you do, YOUR COFFEE IS THE BEST. More
by Black,Kai123
August 16, 2019
They sold a certified damaged car I purchased a certified used car from this dealership from Florida. The car had water damage that was not disclosed. I took the car to Tampa Mercedes I purchased a certified used car from this dealership from Florida. The car had water damage that was not disclosed. I took the car to Tampa Mercedes who had to replace trim parts on the car and do paint correction to remove water damage. Baton Rouge Manager Brice would not take care of this and we are forced to get an attorney to fight it. Don’t buy a car without seeing it from these people, they are not honest people. They sell cars with damage without disclosing it. I tried to reach the owner but he was not available and I was told he will not do anything. $6k later in damages being paid to Tampa Mercedes plus the attorneys fees is insane! Don’t make the mistake I made. I have purchased a Mercedes previously and this is not how the brand usually works. Very disappointing that something that could be easily fixed is turning into a battle with attorneys. More
by Amorera
Employees Worked With
Other Employees :
Matthew George Sales Rep
August 07, 2019
Service appointment for tire check & replacement As always, the service was fast and efficient with all the staff being so polite and courteous. I do not see Miss Victoria under the Service list o As always, the service was fast and efficient with all the staff being so polite and courteous. I do not see Miss Victoria under the Service list of employees. Jessica was so helpful in handling my original call. D'arcy helped directing me to Victoria and Victoria handled vehicle status, payment, and departure from dealership. Thank You steven More
by steven1
August 01, 2019
Service Department - D’arcy Hines You guys are the best! Thank You for always accommodating and respecting my busy schedule by getting me in and out. Also, a very special Thank You, You guys are the best! Thank You for always accommodating and respecting my busy schedule by getting me in and out. Also, a very special Thank You, to my Service Advisor, Mr. D’arcy Hines, he always comes through for me. He is very knowledgeable keeps me informed and updated about my vehicle through every step of the way. More
by Tkagirl
Employees Worked With
July 31, 2019
Service Department-Josh Marchan, Customer Service Adviser Josh Marchan always provides the best customer service! He communicates effectively every step of the way. He also went above and beyond yesterday b Josh Marchan always provides the best customer service! He communicates effectively every step of the way. He also went above and beyond yesterday by going out of his way after hours to deliver my garage door opener that I left in a loaner vehicle. Not too many people these days would offer to do that. It was truly appreciated. More
by sabels1005
July 30, 2019
Five Stars Are Not Enough! I think you need a 6th star, as 5 simply are not enough to adequately rate my experience. Everyone I dealt with, from the greeter at the front door to I think you need a 6th star, as 5 simply are not enough to adequately rate my experience. Everyone I dealt with, from the greeter at the front door to the financial manager, was wonderful. But the best part of the whole experience was working with my salesperson, Lynn Whitty. She was amazing! I’ll never buy a car from anyone else. More
by Catherine333
July 24, 2019
Service Department My Service advisor Gwendolyn Wild was very helpful nice and knowledgeable . She was sincerely concerned about my needs . She took the time to listen My Service advisor Gwendolyn Wild was very helpful nice and knowledgeable . She was sincerely concerned about my needs . She took the time to listen and to make sure I was taking care of . More
by AnnetteL
Employees Worked With
June 13, 2019
Don't look any further! Staff are great and very professional! They make going to dealership as quick and easy as they can! Josh was absolutely great and kept me up to date! Staff are great and very professional! They make going to dealership as quick and easy as they can! Josh was absolutely great and kept me up to date! More
by kcmichael93
Employees Worked With
June 12, 2019
Service Contacted Josh Marchan on Friday - scheduled service on Saturday and was complete by midday. Exceeded my expectations. Josh was outstanding as always Contacted Josh Marchan on Friday - scheduled service on Saturday and was complete by midday. Exceeded my expectations. Josh was outstanding as always! Saturday service was very convenient for me. More
by Happy customer
Employees Worked With
June 07, 2019
MBofBR is a 5 Star Dealer! From the management ( Hess Crockett ), sales ( Mason Thomassie ), and service ( D’Arcy Hines )....this dealership is one of the best I’ve had the plea From the management ( Hess Crockett ), sales ( Mason Thomassie ), and service ( D’Arcy Hines )....this dealership is one of the best I’ve had the pleasure of dealing with in all my years of car buying & service. More
by Bnkrboy
