Mercedes-Benz of Augusta

I appreciate the team at Mercedes in Augusta. From the moment you arrive you’re treated like you matter! Courtesy and friendliness are used interchangeably throughout your visit. Thank you Merce From the moment you arrive you’re treated like you matter! Courtesy and friendliness are used interchangeably throughout your visit. Thank you Mercedes Benz of Augusta and continue to shine. More

After a mishap, I’m pleased that Tyrone, the service mgr, stepped in and rectified the situation. Additionsllt, my salesperson, jerry cousins, called me that night (even though I was not very nice to him) t stepped in and rectified the situation. Additionsllt, my salesperson, jerry cousins, called me that night (even though I was not very nice to him) to ensure that my situation was handled. So what started out badly was completed very satisfactorily by all concerned. Now I’m looking at a possible 2nd purchase so we’ll see …. More

They To the point and on time! Well worth the 87 miles drive. Love it Well worth the 87 miles drive. Love it More

Dealership is always supportive and makes you feel at home. However service is a little slow for one tire & wheel replacement (2hrs) home. However service is a little slow for one tire & wheel replacement (2hrs) More

I’m dissatisfied with the service I received today. My service total was ~$1,800.00 & I feel I did not receive the service I deserved. I purchased 4 brand new tires, vehicle balanced, & 4 wheel alignme My service total was ~$1,800.00 & I feel I did not receive the service I deserved. I purchased 4 brand new tires, vehicle balanced, & 4 wheel alignment & my car rides differently. When my SUV reaches 75mph or higher the steering wheel shakes. My car doesn’t ride smooth as before the service. I took my SUV back to the Mercedes dealership after I felt the shaking & service department was closed. I am afraid for my safety to continue driving my vehicle when it shakes like it does. The service department was closed, so they suggested that I bring my vehicle back Monday during operation hours. I feel the service was not the best. Also, the service worker put the tires in my truck without laying some type of plastic, cloth, or paper to prevent from damaging my interior of my SUV. Very unprofessional! My service appointment was @ 10:30pm & my SUV was not ready until closing time. Around 3:50 ish. Lastly, the service department supposed to only put the rims in my truck & they did not take the rims off my tires. I have to take my tires & rims back money to ensure they remove them from the old tire. I have been inconvenienced. I would love to speak with a manager to share my concerns. More

Very organized, very clean accommodating, inviting, comfortable, professional. Try to take care of everyone’s needs. comfortable, professional. Try to take care of everyone’s needs. More

I had a great experience today at Mercedes- Benz of Augusta, Mr.Zach Merritt did a great job , I will come back because of his patience and kindness. Thanks Augusta, Mr.Zach Merritt did a great job , I will come back because of his patience and kindness. Thanks More

On the road when we had problems with the MB. Cory was able to fit us in and had us fixed up and pack on the road the same day. Thanks. Cory was able to fit us in and had us fixed up and pack on the road the same day. Thanks. More

The service provided by Mercedes-Benz of Augusta was prompt, professional, and exceptional. The vehicle service was completed swiftly. My thanks to all who were involved. prompt, professional, and exceptional. The vehicle service was completed swiftly. My thanks to all who were involved. More

The customer service team was very helpful and friendly, my service representative was knowledgeable about service required for my car.my oil change was quick and I also received a nice car wash. my service representative was knowledgeable about service required for my car.my oil change was quick and I also received a nice car wash. More