Mercedes-Benz of Augusta

Corey Gomillon was my advisor today and customer service was excellent as usual from the first phone call to set up appointment to the day of service. Always willing to answer all my questions and keep me u was excellent as usual from the first phone call to set up appointment to the day of service. Always willing to answer all my questions and keep me updated with the process of my car. More

I bought a C300 in July 2024, my salesman was Will, about 2-3 weeks later I took the car back to the dealer. I noticed that the car was shaking when I pressed the brakes, Will drove the car with me on the pa 2-3 weeks later I took the car back to the dealer. I noticed that the car was shaking when I pressed the brakes, Will drove the car with me on the passenger side. Will stated that was a feature of this car and when the brakes warmed up this goes away. The shaking got worse and I took it in for service. The service guy Marcus called me and told me it was the brakes and rotors. I was sold a car with bad brakes and rotors and they want me to pay a 1,000 to have new brakes and rotors installed. I guess I didn’t buy a big enough Mercedes. I’m very unhappy with Mercedes of Augusta. More

Whoever "inspected" the car deleted a check engine code. Using my OBD2 scanner, I was able to see the outstanding codes. The clutch was shot. I get that an inspection would entail dropping the transmission Using my OBD2 scanner, I was able to see the outstanding codes. The clutch was shot. I get that an inspection would entail dropping the transmission but I figure Mercedes-Benz would view that as an inspection standard. I guess I trusted the inspection process be Mercedes-Benz to be more detail oriented than I assumed. A clutch was not something I thought I'd have to fix within the first couple hundred miles. I was told" I talked to my manager and he said unfortunately because you didn't get the vehicle repair protection there is nothing we can do". However this statement is false and a mute point due to the fact that a clutch isn't covered in any realm of "vehicle repair protection". Regardless of the heavily negative points, I would say that the only positive takeaway was that Harto was friendly. More

Friendly, courteous and knowledgeable the wait was a little lengthy. Overall service was pretty good. little lengthy. Overall service was pretty good. More

Sullivan in service is an excellent provider. Eddie the driver for ride share is also an excellent employee. These two guys are wonderful representatives for the dealership. Eddie the driver for ride share is also an excellent employee. These two guys are wonderful representatives for the dealership. More

Excellent service! : Zack was exceptional in his assistance and advice. Will follow up on recommendations. : Zack was exceptional in his assistance and advice. Will follow up on recommendations. More

I am very satisfied with my vehicle purchase for my birthday. Both salesmen was very good with customer service. Thank you , Mrs. Rainey birthday. Both salesmen was very good with customer service. Thank you , Mrs. Rainey More

Absolutely love this dealership and their service department. Truly excel in customer service and taking care of their customers. department. Truly excel in customer service and taking care of their customers. More

Always extremely courteous and professional. Service was completed in record time. Appreciate them having a loaner available. Service was completed in record time. Appreciate them having a loaner available. More

Sullivan was exceptional! He kept me informed throughout the process and was very professional and courteous! Communication was top notch He kept me informed throughout the process and was very professional and courteous! Communication was top notch More