Mercedes-Benz of Augusta

Service advisor Ryan Thompson is very professional. Dealership clean and accommodating. Wait time seems extremely long. Dealership clean and accommodating. Wait time seems extremely long. More

My car received excellent service in a timely manner. Everyone is very professional in a friendly atmosphere. Everyone is very professional in a friendly atmosphere. More

A very clean and respectful dealership always keeping me informed of what needed to be done to my vehicle. I have never had a bad visit. informed of what needed to be done to my vehicle. I have never had a bad visit. More

I purchased my C300 coupe from this dealership in January 2023. I was very excited to find the exact vehicle for which I had been searching. It was low mileage and priced right. Unfortunately, that excitemen 2023. I was very excited to find the exact vehicle for which I had been searching. It was low mileage and priced right. Unfortunately, that excitement has turned to disappointment and I can’t wait to get out of the vehicle. It sustained unreported damage that is now visible as the repairs and paint job were shoddy. I was strongly encouraged by my salesman to purchase a vehicle warranty that has not covered a single claim thus far. I have purchased four Mercedes vehicles and this, by far, has been the worst. I will never purchase from this dealership again and I would advise others to avoid doing so as well.. More

I just purchased a beautiful new CLE 450 Cabriolet and everyone at the dealer bent over backwards to help us with all the additional after factory accessories I purchased as well as getting the windows ti everyone at the dealer bent over backwards to help us with all the additional after factory accessories I purchased as well as getting the windows tinted and a ceramic coating applied. I will purchase all future cars with MB of Augusta. The dealership has a new general manager and sales manager, if you’ve not had a good experience at this dealership in the past, I recommend you visit them again, they are working diligently to become the best MB dealership! Great job team! More

Mercedes Benz of Augusta has excellent customer service. From the time of my purchase to my first service, everyone I encountered have been excellent. From the time of my purchase to my first service, everyone I encountered have been excellent. More

Customer service is poor they utilize the text system no true personal customer service. The rep never seems to respond until it’s to late but I would advise be more personable to the paying customer could true personal customer service. The rep never seems to respond until it’s to late but I would advise be more personable to the paying customer could take a note from Jim Hudson of Lexus More

Tyrone and Corey are personable, professional and courteous. Everything was explained perfectly and offered optional items to perform on the car. courteous. Everything was explained perfectly and offered optional items to perform on the car. More

My service consultant Sullivan was excellent and also Eddie. I was completely ignored by Tyrone Price , Service Manager in reference to an issue I wanted to discuss with him on my visit today. Thankfully Eddie. I was completely ignored by Tyrone Price , Service Manager in reference to an issue I wanted to discuss with him on my visit today. Thankfully I was able to meet with the new GM who was very helpful in assisting me with my concerns . I really like Sully and Eddie. They are pleasant , professional, always eager to help, have great customer service, and always, always greet me with smiles and laughter. The service department is a very vital aspect of a dealership. I want to have a good trusting relationship with those who are servicing my vehicle. It’s kind of a big deal. I want good, honest , responsible, and knowledgeable mechanics working on my vehicle. I want to be respectful and I also want to be respected. That’s important. Thank you More

Great experience Will and Jason were amazing to work with for our new car purchase. I would highly recommend this dealership and ask for Will! for our new car purchase. I would highly recommend this dealership and ask for Will! More