Mercedes-Benz of Augusta

My battery went dead and we tried to get out to replace it but we couldn’t. We then charged it and I called mb dealer. My appointment was for the next am but was unsure if charge would hold so they let me it but we couldn’t. We then charged it and I called mb dealer. My appointment was for the next am but was unsure if charge would hold so they let me drop off Adviser called me after checking and found a few things that will need attention. I really appreciate this rather than to return later for this I had the items serviced along with the new battery. I think they should always call with future or immediate issues so I can decide to do it while there for service More

Customer service is wonderful. They really do stand behind their service and they make sure the customers understand what is going on with the vehicle to make an informed decision They really do stand behind their service and they make sure the customers understand what is going on with the vehicle to make an informed decision on how to maintain their car. More

I’ve been a Lexus customer for years, Corey and Tyrone were amazing to work with. Even after the sale, they answer every question I have had. Never going to any other dealership. My husband has purchased were amazing to work with. Even after the sale, they answer every question I have had. Never going to any other dealership. My husband has purchased 4 cars from there and has received the same extraordinary customer service…from sales to Ryan in the service department. It was a pleasure to do business with them! More

Wonderful support I appreciate their customer service and attention to detail. Never had a bad experience. attention to detail. Never had a bad experience. More

Our sales lady was very pleasant and tendered to our needs. The financial officer wasn't pushly like so many are. needs. The financial officer wasn't pushly like so many are. More

Clean, Accommodating, Pleasant, Friendly environment and Corey was the BEST, thank you for helping me pick the car that was for me! Corey was the BEST, thank you for helping me pick the car that was for me! More

My sales rep and my service are excellent. Everyone. Every one there is great individuals Everyone. Every one there is great individuals More

Corey Donahue was an excellent salesman that truly went the extra mile to make sure I got the best deal possible. Not pushy, not trying to take advantage, well above average performance and attitude! I tra the extra mile to make sure I got the best deal possible. Not pushy, not trying to take advantage, well above average performance and attitude! I traveled from Charlotte (where I live) to buy my MB in Augusta, GA, just because of that. Thanks Corey! More

This dealership has failed in customer service at every opportunity. I would not recommend purchasing a vehicle from Mercedes Benz of Augusta. The sales manager, Jason Kopplin, does not answer phone calls opportunity. I would not recommend purchasing a vehicle from Mercedes Benz of Augusta. The sales manager, Jason Kopplin, does not answer phone calls or emails. Once we purchased the vehicle, we were just another number; a tally on his white board in his office. We purchased a pre-owned luxury vehicle and made one simple request for a second key that he agreed to and included on the dealer We-Owe sheet. We never heard from him to get this key. We made several attempts to contact him unsuccessfully. We stopped by the dealership where he put on a performance of assistance but did nothing. It wasn’t until I made a complaint to Georgia Attorney General’s office that anything was done. At this point it appeared that progress was being made. They made an appointment for me to get a second key made, however they did make provisions to pay for the key. I was forced to pay for it out of pocket otherwise they would not release my vehicle back to me. This has been the worst experience at a dealership I have ever had. I cannot recommend Mercedes-Benz of Augusta, and to call the sales manager Jason Kopplin disingenuous would be too gracious. You are better off going literally anywhere else. I will be following up with the attorney general’s office with a new complaint in an effort to receive my reimbursement. More

Quick and thorough. Everyone was very friendly and helpful. The service rep Went above and beyond :) Everyone was very friendly and helpful. The service rep Went above and beyond :) More