Mercedes-Benz of Augusta

I’m dissatisfied with the service I received today. My service total was ~$1,800.00 & I feel I did not receive the service I deserved. I purchased 4 brand new tires, vehicle balanced, & 4 wheel alignme My service total was ~$1,800.00 & I feel I did not receive the service I deserved. I purchased 4 brand new tires, vehicle balanced, & 4 wheel alignment & my car rides differently. When my SUV reaches 75mph or higher the steering wheel shakes. My car doesn’t ride smooth as before the service. I took my SUV back to the Mercedes dealership after I felt the shaking & service department was closed. I am afraid for my safety to continue driving my vehicle when it shakes like it does. The service department was closed, so they suggested that I bring my vehicle back Monday during operation hours. I feel the service was not the best. Also, the service worker put the tires in my truck without laying some type of plastic, cloth, or paper to prevent from damaging my interior of my SUV. Very unprofessional! My service appointment was @ 10:30pm & my SUV was not ready until closing time. Around 3:50 ish. Lastly, the service department supposed to only put the rims in my truck & they did not take the rims off my tires. I have to take my tires & rims back money to ensure they remove them from the old tire. I have been inconvenienced. I would love to speak with a manager to share my concerns. More

Very organized, very clean accommodating, inviting, comfortable, professional. Try to take care of everyone’s needs. comfortable, professional. Try to take care of everyone’s needs. More

I had a great experience today at Mercedes- Benz of Augusta, Mr.Zach Merritt did a great job , I will come back because of his patience and kindness. Thanks Augusta, Mr.Zach Merritt did a great job , I will come back because of his patience and kindness. Thanks More

On the road when we had problems with the MB. Cory was able to fit us in and had us fixed up and pack on the road the same day. Thanks. Cory was able to fit us in and had us fixed up and pack on the road the same day. Thanks. More

The service provided by Mercedes-Benz of Augusta was prompt, professional, and exceptional. The vehicle service was completed swiftly. My thanks to all who were involved. prompt, professional, and exceptional. The vehicle service was completed swiftly. My thanks to all who were involved. More

The customer service team was very helpful and friendly, my service representative was knowledgeable about service required for my car.my oil change was quick and I also received a nice car wash. my service representative was knowledgeable about service required for my car.my oil change was quick and I also received a nice car wash. More

Top of the day to everyone. I had my c300 in fir a scheduled A service. The service advisor was very helpful in getting me settled in the dealership waiting area he kept me I had my c300 in fir a scheduled A service. The service advisor was very helpful in getting me settled in the dealership waiting area he kept me informed of the service progress. The technician working on my auto also provided me with a video of him doing the work. Stay safe. Live life beautifully Irvin L More

My battery went dead and we tried to get out to replace it but we couldn’t. We then charged it and I called mb dealer. My appointment was for the next am but was unsure if charge would hold so they let me it but we couldn’t. We then charged it and I called mb dealer. My appointment was for the next am but was unsure if charge would hold so they let me drop off Adviser called me after checking and found a few things that will need attention. I really appreciate this rather than to return later for this I had the items serviced along with the new battery. I think they should always call with future or immediate issues so I can decide to do it while there for service More

Customer service is wonderful. They really do stand behind their service and they make sure the customers understand what is going on with the vehicle to make an informed decision They really do stand behind their service and they make sure the customers understand what is going on with the vehicle to make an informed decision on how to maintain their car. More

I’ve been a Lexus customer for years, Corey and Tyrone were amazing to work with. Even after the sale, they answer every question I have had. Never going to any other dealership. My husband has purchased were amazing to work with. Even after the sale, they answer every question I have had. Never going to any other dealership. My husband has purchased 4 cars from there and has received the same extraordinary customer service…from sales to Ryan in the service department. It was a pleasure to do business with them! More