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Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.6
483 Reviews
Call Dealership (706) 860-1111

3061 Washington Rd

Augusta, GA

30907

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Showing 483 reviews

October 16, 2023

Barbara, gave great customer service. Process my request for service and made sure I was updated during the service process. I provided with the attention to detail that is required for m More

by Oatesharley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Oct 17, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your feedback! We're pleased to hear that Barbara provided you with great customer service, processed your service request, and kept you updated throughout the service process. Paying attention to detail and providing the level of service required for your Mercedes-Benz is our priority. We're here to provide exceptional service and support. Thank you for choosing us!

October 16, 2023

Took advantage of an oil change special. From making the appointment thru the time when it was completed... the Service Advisors (Babs and Ryan) were excellent. Thanks. (A 20-year customer.) More

by Mahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Babs, Ryan
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Oct 17, 2023 -

Mercedes-Benz of Augusta responded

Thank you for being a loyal customer for 20 years! We greatly appreciate your continued support. It's wonderful to hear that from scheduling your appointment to the completion of the oil change, Service Advisors Babs and Ryan provided excellent service. Your feedback means a lot to us, and we're here to continue providing top-notch service and support. Thank you for choosing us, and here's to many more years of great service!

October 16, 2023

They contacted me for everything except that the vehicle was ready. They decided to contact someone that has nothing to do with this particular vehicle which caused a much needed vehicle to sit at the deale More

by Cwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No clue
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Oct 17, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your feedback about the communication issues you experienced, I understand your frustration because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Mohammad Hassan General Manager mhassan@mbofaugusta.com

October 13, 2023

Great service, friendly staff and great responds to ime when I needed to be called back. Car was delivered on time and very clean. Did what they could to get me the best interest rate. Thank you More

by darrelfirst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iassic
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Oct 14, 2023 -

Mercedes-Benz of Augusta responded

It's wonderful to hear that you received great service, interacted with friendly staff, and experienced timely responses when needed. The delivery of your car on time and in a clean condition is a great testament to our commitment to customer satisfaction. Efforts to secure the best interest rate are also commendable. Thanks for sharing your thoughts and appreciation!

October 13, 2023

Everyone was exceptional! My service advisor (Ryan) made sure that I understood everything that was completed on my car. I will definitely be going back should I have any ques More

by apyle927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Oct 17, 2023 -

Mercedes-Benz of Augusta responded

We're delighted to hear that everyone, particularly your service advisor Ryan, provided exceptional service and took the time to ensure you fully understood the work completed on your car. Your satisfaction and understanding are priorities for us, and we're here to assist you with any questions or concerns in the future. Thank you for choosing us, and we look forward to serving you again!

October 12, 2023

Excellent service I really enjoyed my visit Thank You. Just good service I can go on Thank You More

by dbroadwater3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All gents that worked in service
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Oct 14, 2023 -

Mercedes-Benz of Augusta responded

We are thrilled to hear that you had an excellent service experience and that you enjoyed your visit. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 11, 2023

Mercedes Benz of Augusta has friendly Professional staff who believe in Customer Satisfaction.Great quality work is provided. More

by rosemaryrosemary08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Merritt
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Oct 13, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your kind words! We're delighted to hear that Mercedes-Benz of Augusta has a friendly and professional staff who prioritize customer satisfaction. Providing great quality work is important to us, and we're committed to delivering exceptional service. We appreciate your support and trust in our services!

Oct 13, 2023 -

rosemaryrosemary08 responded

Great Quality Service Provided At Mercedes Benz Of Augusta!!!💪🏽💪🏽🙏🏽❤️🌹

October 11, 2023

I have outstanding service every time I’m there, everything is always explained well and if anything changes they notifie me with updates, More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart
Report | Print
Oct 13, 2023 -

Mercedes-Benz of Augusta responded

We're delighted to hear that you consistently receive outstanding service with clear explanations and proactive updates. Your satisfaction and well-informed experience are important to us, and we're dedicated to maintaining that level of service. Thank you for choosing us, and we appreciate your positive feedback!

October 10, 2023

I had a problem when I first purchased my car but they reconciled the problem. More

by Ddoyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob, Henry
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Oct 11, 2023 -

Mercedes-Benz of Augusta responded

It's good to know that Mercedes-Benz of Augusta addressed and reconciled the issue you had when you first purchased your car. Sometimes, misunderstandings or problems can occur, but it's a positive sign when the dealership takes steps to make things right. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 09, 2023

Very pour, the worst customer service experience. The tone is set by the service manager who must be fired and trickles down from there. Service tech came at me aggressive as if he wanted to fight af More

by JasonBrown
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyrone!
Report | Print
Oct 11, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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