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Mercedes-Benz of Augusta
Augusta, GA
399 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 399 reviews
July 27, 2023
I have brought my car in regarding and message that stays on the panel and for numerous times when the car would not start! I was advised to physically exit the car to reboot the system. This works but pre on the panel and for numerous times when the car would not start! I was advised to physically exit the car to reboot the system. This works but presents a major safety concern for me since when & where this occurs is not predictable. I appreciate the efforts of the technicians but maybe technicians at other dealerships can provide additional insight into the issues. Also, it was thought that my MercedesMe was not activated. However, it is with an expiration date of July 8, 2025. Thanks, B.Williams More
by Barbara770077
Employees Worked With
Ryan Thomas,
July 27, 2023
Great service, even with the power outage. They fix what is needed and are reasonable in their assessments of what is truly needed to keep your Mercedes safe and operating correctly. They fix what is needed and are reasonable in their assessments of what is truly needed to keep your Mercedes safe and operating correctly. More
by bob
Employees Worked With
Brandon Carpenter
July 25, 2023
I have never had bad experience at Mercedes of Augusta. Staff is professional, friendly, courteous, attentive & thorough. The work on my vehicle dependable, Ser Rep Zach Merritt makes suggestions for maint Staff is professional, friendly, courteous, attentive & thorough. The work on my vehicle dependable, Ser Rep Zach Merritt makes suggestions for maintenance needed but I was never pressured to do what I didn’t want to do. If I delayed some maintenance then he reminds me on the next visit. I don’t plan on making another car purchase I’m trusting Mercedes of Augusta to help me keep this one running. More
by Leegwendolyn71
Employees Worked With
Zach Merritt
July 25, 2023
Great customer service. Very responsive as we did deal long-distance. Super salesperson Jacob Y. brought the car almost 3 hours away for me to see and was transparent and Very responsive as we did deal long-distance. Super salesperson Jacob Y. brought the car almost 3 hours away for me to see and was transparent and easy to work with! More
by Cjkern66
Employees Worked With
Jacob Youngblood
July 13, 2023
Service department personnel at Mercedes Benz of Augusta are always courteous, knowledgeable and truthful. After 6 years of them servicing my vehicle, they've never changed. Always excellent service in al are always courteous, knowledgeable and truthful. After 6 years of them servicing my vehicle, they've never changed. Always excellent service in all areas. More
by PMDR
Employees Worked With
Ryan Thompson
July 13, 2023
I received a timely appointment ,a good discussion with the service dept staff (Zac) about what I needed , anticipated costs plus he reviewed previous findings and together we came up with a good plan for the service dept staff (Zac) about what I needed , anticipated costs plus he reviewed previous findings and together we came up with a good plan for that visit.The service was excellent. More
by cnurse2012
Employees Worked With
Zac Merritt
