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Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.6
479 Reviews
Call Dealership (706) 860-1111

3061 Washington Rd

Augusta, GA

30907

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Showing 479 reviews

March 12, 2024

Very friendly, polite, and great customer service. Services were well met, and I received the services needed. More

by cortney.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
Report | Print
Mar 14, 2024 -

Mercedes-Benz of Augusta responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 09, 2024

Very professional and customer service is a 10! I would definitely switch to Mercedes of Augusta for all my needs if I wasn't 2 hours away. More

by Cbeddard72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac
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Mar 13, 2024 -

Mercedes-Benz of Augusta responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 07, 2024

Ryan and team are great to work with, they explained everything that was going on with my car. More

by merrell73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Mar 13, 2024 -

Mercedes-Benz of Augusta responded

We're pleased to hear that Ryan and our team provided great service and thoroughly explained everything about your car. Thank you for choosing us. We appreciate your positive feedback!

March 01, 2024

Customer service at this location is always top-notch - I never take my car anywhere else! More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone Price
Report | Print
Mar 03, 2024 -

Mercedes-Benz of Augusta responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 01, 2024

I am always pleased with my interactions at the dealership, with anyone I come in contact with. Zack, my new advisor was very professional and pleasant. More

by tammy.grantt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack(adviser) Fredrick (service dept)
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Mar 03, 2024 -

Mercedes-Benz of Augusta responded

We're delighted to hear that you've consistently had positive interactions at the dealership, and we appreciate your kind words about Zack, your new advisor. We value your ongoing satisfaction and look forward to serving you again in the future!

February 28, 2024

Very nice people. Everyone says hello and asks how I'm doing. The service desk person listens to my concerns. My concerns are addressed. The routine service is done we More

by hwmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Mar 02, 2024 -

Mercedes-Benz of Augusta responded

Thank you for taking the time to share your positive experience! It's wonderful to hear that you've had a great interaction with the team at the service desk. We appreciate your feedback on how your concerns are listened to, and addressed, and that the routine service is done well. We value your satisfaction, and we look forward to continuing to provide excellent service for you in the future!

February 28, 2024

Terrible service no communication you are lucky if you can talk to someone who knows what’s going on . There are no loaner cars God forbid if you have an emergency don’t expect any help . I wish I had not More

by Shahnaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know the names
Report | Print
Feb 28, 2024 -

Mercedes-Benz of Augusta responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 27, 2024

Great service! We appreciate Brandon, Riley and Corey. Always love Mercedes Benz of Augusta. Thanks More

by taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon, Riley, Corey
Report | Print
Mar 02, 2024 -

Mercedes-Benz of Augusta responded

We're thrilled to hear that you had a great experience and appreciate the service at Mercedes-Benz of Augusta. Brandon, Riley, and Corey will be delighted to know they made a positive impact. Safe travels, and thanks for choosing Mercedes-Benz of Augusta!

February 20, 2024

Tyrone and Zack are Awesome, they provide great customer service to make sure you are total satisfy with the service provided. More

by Lware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Merritt
Report | Print
Feb 24, 2024 -

Mercedes-Benz of Augusta responded

We're thrilled to hear that Tyrone and Zack provided great customer service and ensured your total satisfaction with the service. Customer satisfaction is a top priority for us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!

February 12, 2024

Customer service sucked. Schedule appointment. Never seen my vehicle all day. I was told because walking have first priority. Bad customer service. More

by cdennismacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack/Tyrone
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Augusta responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Mercedes-Benz of Augusta responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Roger Kaiser General Manager rkaiser@mbofaugusta.com

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