Mercedes-Benz of Augusta

Worst customer service in the service department. The customer service Manager, treated me, like a problem, instead of solving the issue at hand, which was my auto. I will never use this service depa The customer service Manager, treated me, like a problem, instead of solving the issue at hand, which was my auto. I will never use this service department They never call me for any updates on my vehicle while it was there. I would have to call them to find out, on what's the status of my vehicle, which was one of the reasons, i removed my vehicle from there services. The Service Manager showed no respect for the Mercedes-Benz Corporation, knowing that you have one of the top brand of Automobiles, you would think that, the service will be the same,..not at Mercedes-Benz of Augusta. I am still unappreciated of there service, and have plans to discuss with Corporation of Mercedes-Benz, about my experience with them! More

Great customer service and an excellent mechanical technician. Very satisfied with information about additional repairs! technician. Very satisfied with information about additional repairs! More

Prompt and timely service in a professional manner. For those reasons I have done business with this Dealership since 1988. For those reasons I have done business with this Dealership since 1988. More

Kept me posted an took me in on time explain what was being down on car being down on car More

Good advisor and reliable workmanship Great service Manger and workers and end shopping @ parts for Mercedes merchandise. Manger and workers and end shopping @ parts for Mercedes merchandise. More

My purchase experience with salesperson, Riley was excellent. Riley provided updates from beginning to end on all inquires. I felt satisfied with my purchase. excellent. Riley provided updates from beginning to end on all inquires. I felt satisfied with my purchase. More

Ryan was awesome but, I have been with Mercedes since 2005 in California and, Augusta since 2014; so what I noticed is a decline in service; the main reason for me going to Mercedes in the first place. 2005 in California and, Augusta since 2014; so what I noticed is a decline in service; the main reason for me going to Mercedes in the first place. More

They Put Yo Car Back As It Was when Working On Yo Car Also They Always Give U The Run Around In The Service Department Also They Always Give U The Run Around In The Service Department More

The service representatives are always very professional and always make you feel welcome and important and always make you feel welcome and important More

My agent was Ryan Thompson and he was the most helpful of any associate I’ve ever dealt with any associate I’ve ever dealt with More