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Mercedes-Benz of Augusta

Augusta, GA

4.6
485 Reviews

3061 Washington Rd

Augusta, GA

30907

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Showing 485 reviews

May 24, 2024

A very nice way to buy a car. And. Very seamless way to buy a car. More

by Trabuej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Frater
May 27, 2024 -

Mercedes-Benz of Augusta responded

Congratulations on your new vehicle! We're thrilled to have delivered a seamless sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 15, 2024

Great service department, they completed service in the time promised and kept me up to date during my visit. More

by Dwayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
May 17, 2024 -

Mercedes-Benz of Augusta responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 14, 2024

I had a good experience yesterday. My service agent Sullivan took good care of my car and made sure my service needs were met. I also love how the sales manager Brandon always greets m More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
May 17, 2024 -

Mercedes-Benz of Augusta responded

We are glad to hear that you had a good experience with us, thanks to Sullivan and Brandon's efforts. Providing excellent customer service and taking care of your car are always our top priorities. Thank you for choosing us!

May 14, 2024

The worst customer service ever no accountability I wouldn't recommend them to repair my child power wheel they did more damage than when I brought the car in More

by toya1dude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey
May 14, 2024 -

Mercedes-Benz of Augusta responded

Thank you for your feedback about this inconvenience you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Samuel Pakarati, General Manager spakarati@Group1Auto.com

May 14, 2024

A dealer I can trust. The service appears to be top notch and I am often provided a nice loaner car. I am able to schedule service fairly rapidly. Staff is always customer More

by agsharpton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone, Lakelynn Pfluke, Sullivan
May 17, 2024 -

Mercedes-Benz of Augusta responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 12, 2024

Without an appointment, my Service Advisor was more than willing to help with my vehicle. He kept me informed of the progress and did everything that he said he would to include a car wash! More

by trcollins1129.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
May 16, 2024 -

Mercedes-Benz of Augusta responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 09, 2024

Excellent work and great atmosphere while waiting on service to be completed. Went beyond what was expected. More

by alvincrawford52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Gomillio
May 10, 2024 -

Mercedes-Benz of Augusta responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 09, 2024

The service was quick and fast. I will be back to get my brakes done More

by kymberliford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone price
May 10, 2024 -

Mercedes-Benz of Augusta responded

We're delighted to learn that your experience was fast! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 08, 2024

I did not purchase my car there. They were so nice. I arrived with an emergency at 5:40 on Friday and they took care of me More

by Topbio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager
May 10, 2024 -

Mercedes-Benz of Augusta responded

We are glad to hear you had a positive experience with us. We strive to provide excellent service to all our customers, regardless of whether they bought their vehicle from us. It's great to know that we were able to assist you during your emergency late on Friday. Thank you for choosing us!

May 07, 2024

Ryan consistently demonstrates exceptional professionalism and expertise ensures that every customer receives top-notch service. Ryan's dedication to ensuring customer satisfaction sets him ap More

by treabney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
May 09, 2024 -

Mercedes-Benz of Augusta responded

Ryan is an exceptional member of our Mercedes-Benz of Augusta team! We're delighted to hear about his professionalism, dedication to customer satisfaction, friendly demeanor, and commitment to excellence. Thank you for recommending Ryan.

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