Mercedes-Benz of Augusta

Exemplary Service Department at Mercedes-Benz of Augusta; a cut above the rest I recently had the pleasure of visiting the Augusta, GA, Mercedes-Benz dealership, and I must say that my experience was noth a cut above the rest I recently had the pleasure of visiting the Augusta, GA, Mercedes-Benz dealership, and I must say that my experience was nothing short of exceptional. My especial thanks to advisor Ryan Thompson for his outstanding service. Despite the high demand for their services, my vehicle was serviced promptly without compromising the quality of work. The meticulous approach to each task, from routine maintenance to more complex repairs, spoke volumes about the dedication of the service team to delivering excellence. The Mercedes-Benz of Augusta service department surpassed my expectations in every aspect. Their professionalism, technical expertise, and commitment to customer satisfaction make them a benchmark for service excellence. If you're a Mercedes-Benz owner seeking not just repairs but an elevated service experience, I wholeheartedly recommend entrusting your vehicle to the capable hands of the service department at Augusta, GA Mercedes-Benz dealership. More

Good service and prompt response time. Service was completed in one day. Nice people to deal with. Thanks Service was completed in one day. Nice people to deal with. Thanks More

The level of communication is impeccable. Staff are friendly and ensure increased comfort levels of guest. Staff are friendly and ensure increased comfort levels of guest. More

Great customer service. Brad is awesome and very knowledgeable and passionate about his job. Always a good experience when taking our car in for service. Brad is awesome and very knowledgeable and passionate about his job. Always a good experience when taking our car in for service. More

Friendly staff. I like how you’re always kept updated o. the status of your vehicle while waiting in lobby or away from Dealership for repairs /maintence. Great serv I like how you’re always kept updated o. the status of your vehicle while waiting in lobby or away from Dealership for repairs /maintence. Great service. More

I got my mercedes e350 serviced today. My service advisor was Zachary. He always keep me informed of everything that is going on with my vehicle while in service. Excellent service adviso My service advisor was Zachary. He always keep me informed of everything that is going on with my vehicle while in service. Excellent service advisor. More

Very knowledgeable staff. Service manager, Tyrone and service advisor Zach such a pleasure to deal with. Service manager, Tyrone and service advisor Zach such a pleasure to deal with. More

Always a pleasure. The entire staff is very welcoming and polite. Service is excellent. Thank you, The entire staff is very welcoming and polite. Service is excellent. Thank you, More

Dropped off G550 which I purchased at dealership for 100,000 mile service and to fix the tire pressure sensors and brakes in addition to 100,000 mile service. They charged me to fix one sensor, then the 100,000 mile service and to fix the tire pressure sensors and brakes in addition to 100,000 mile service. They charged me to fix one sensor, then they called me and said the tire pressure sensor light came back on. Now I have no tire pressure sensor information on my dash. Barbara called to let me know that this happened during the test drive but offered no solution for the problem, just implied that it was a coincidence. I drove from Columbia, SC to Augusta, GA and dropped the vehicle off for 3 days and that is what I get. Spent $2000 and they didn’t care about fixing the problem. Thanks for nothing. More