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Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.6
403 Reviews
Call Dealership (706) 860-1111

3061 Washington Rd

Augusta, GA

30907

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Showing 403 reviews

December 23, 2023

The service line is courteous and the service staff are polite and engaging. The capacity to check on the vehicle with the service agent can be limited. The work approval text is often very detailed but mi More

by Ddouglasmiller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
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Dec 28, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your feedback about your experience that did not meet your expectations during your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Mohammad Hassan, General Manager mhassan@mbofaugusta.com

December 21, 2023

Good service but they didn't the had the part on hand and it had to be order. After ordering the part it took two day to came in. They didn't have a loaner for me to use. More

by Red CLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Dec 26, 2023 -

Mercedes-Benz of Augusta responded

Thank you for your feedback about the long wait time for the part to arrive and any other inconvenience you experienced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Mohammad Hassan, General Manager mhassan@mbofaugusta.com

December 20, 2023

I always receive EXCELLENT treatment as a customer when my car needs to be serviced! More

by Opal Collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
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Dec 22, 2023 -

Mercedes-Benz of Augusta responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Jerry was an amazing salesguy he helped me a lot with our purchase. It was nice to talk with him. More

by maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
Dec 21, 2023 -

Mercedes-Benz of Augusta responded

Congratulations on your new vehicle! We are thrilled that Jerry provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 18, 2023

Wonderful customer service! Babs is the Best. Clean facilities. Friendly service man! And enjoyed talking with Riley in Sales More

by tinamcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Dec 20, 2023 -

Mercedes-Benz of Augusta responded

It's fantastic to hear that you had a great experience and that Babs provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Very knowledgeable service advisor. Excellent communication and perfect service outcome. I am a happy customer. More

by itscapt
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
Report | Print
Dec 13, 2023 -

Mercedes-Benz of Augusta responded

That's fantastic! It's so reassuring to have a service advisor who not only knows their stuff but also communicates effectively. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Professional service and friendly staff. They went beyond my expectations!! Will definitely recommend them to everyone that I know. Thanks!! More

by MAJORLO59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE
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Dec 14, 2023 -

Mercedes-Benz of Augusta responded

Going above and beyond is always impressive! It's wonderful when our service team exceeds expectations. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

Great Service and Sales Department. I did the online appointment. On time service. Wait time wasn’t very long. More

by dtayla2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Merritt
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Dec 12, 2023 -

Mercedes-Benz of Augusta responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Very helpful. Tyrone always takes care if me. Their work overcame other mech failures. Learned to trust my car to this dealership. More

by lionsden53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
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Dec 08, 2023 -

Mercedes-Benz of Augusta responded

It's fantastic to hear about your positive experience with Tyrone and Mercedes-Benz of Augusta! Having someone you trust at a dealership can make all the difference in ensuring your car receives top-notch care. Thank you for your business!

December 07, 2023

My service always goes smoothly and the customer service is always great! Always satisfied. Awesome More

by wemj35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Dec 09, 2023 -

Mercedes-Benz of Augusta responded

We are thrilled to hear that you had a smooth experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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