Mercedes-Benz of Augusta

Long time MB dealership present in Augusta Georgia with well qualified technical staff and curteous service advisors. well qualified technical staff and curteous service advisors. More

Very proffesional and thorough. Took care of a concern promptly in addition to my regular service..recommended highly. Took care of a concern promptly in addition to my regular service..recommended highly. More

Very accessible and accommodating. Staff is knowledgeable and will take the time to explain the repairs needed. Staff is knowledgeable and will take the time to explain the repairs needed. More

Great customer service; very helpful; Ryan is outstanding and very accommodating. Professional. Very helpful always and very accommodating. Professional. Very helpful always More

Took the time to listen attentively to my problems and concerns and addressed them in a timely manner. concerns and addressed them in a timely manner. More

Ryan was excellent and kept me informed of the assessment progress. As always, my experience was exceptional. Lee up the great work! John Richardson progress. As always, my experience was exceptional. Lee up the great work! John Richardson More

Great service and car rental was great. Great customer service. Will come back for more service Great customer service. Will come back for more service More

Great service will recommend to anyone that has a mercedes Ryan Thompson was my service advisor mercedes Ryan Thompson was my service advisor More

I brought my sprinter in on Monday, 26 February. I simply asked for the overhead a/c to be checked out, and if I could get information about adding running boards at the dealership or if they recom I simply asked for the overhead a/c to be checked out, and if I could get information about adding running boards at the dealership or if they recommended a particular shop to do it. I also inquired about ordering all-weather mats. It took a week to get a status, and I had to call several times, leaving messages and getting told someone would call me back. After a week, the service representative was reassigned to Zach, and I got one update with a promise to call the following day to advise if I could pick up the vehicle. After four more days of waiting and hearing nothing, I placed three more calls to inquire the status of my vehicle. I was told the new service representative had gone on vacation. I finally spoke to Tyrone (service manager), who said the vehicle mats had come in today (12 March) and I could pick it up. Nothing was done on the a/c unit because it is an after market item. So, essentially they kept my vehicle for two weeks and did nothing. I could’ve picked up the floor mats at any time without having my vehicle held for two weeks. I have previously had great experience with this dealership, but the communication and service this time was completely unsatisfactory! More

My service representative Zak is extremely professional and courteous. I appreciate the service received. My representative was extremely helpful. and courteous. I appreciate the service received. My representative was extremely helpful. More