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Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.6
485 Reviews
Call Dealership (706) 860-1111

3061 Washington Rd

Augusta, GA

30907

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Showing 485 reviews

July 11, 2024

They provided a B-level service and did a very thorough job. I appreciate their attention to detail. More

by b.ferguson8603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Report | Print
Jul 12, 2024 -

Mercedes-Benz of Augusta responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 10, 2024

Service personnel Sullivan was very helpful and promptly informed me of repair progress. I always bring my Mercedes here to ensure it receives prompt service More

by ProfCharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan Daniel
Report | Print
Jul 11, 2024 -

Mercedes-Benz of Augusta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Augusta. Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2024

Excellent customer service. Was able to work remotely in a small office area while waiting. Super convenient location near restaurants. Starbucks coffee would be a good replacem More

by zyberninja13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Report | Print
Jul 10, 2024 -

Mercedes-Benz of Augusta responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2024

Corey was very nice and helpful and made the service an easy experience. It all went very well. More

by dawnweth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Report | Print
Jul 03, 2024 -

Mercedes-Benz of Augusta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Augusta! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 20, 2024

Big thanks to Rashod for assisting us with the purchase. He was attentive to our concerns and ensured us we were making the right decision. Also, we purchased the car on Monday and took it back on Thursday More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rashod and shop foreman, can’t remember his name
Report | Print
Jun 21, 2024 -

Mercedes-Benz of Augusta responded

Hi Angela, thank you for taking the time to leave a review for us at Mercedes-Benz of Augusta. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jun 21, 2024 -

Angela responded

Thank you

June 19, 2024

Excellent & efficient service provided by staff. Courteous & friendly staff. Environment & surrounding clean & pleasant. I will return for services in the future. More

by Phamilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey & Tyrone
Report | Print
Jun 20, 2024 -

Mercedes-Benz of Augusta responded

Hello Phamilia, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Augusta! We are always more than happy to assist you if anything else comes up. Take care!

June 16, 2024

The people are friendly and service is great. Ryan made sure everything was done correctly. More

by mcallisterbrenda722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thompson
Report | Print
Jun 17, 2024 -

Mercedes-Benz of Augusta responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jun 17, 2024 -

Mercedes-Benz of Augusta responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2024

Zack in service is the go to guy. Thanks for the great service and pricing. More

by f.mond2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack at Augusta Mercedes
Report | Print
Jun 12, 2024 -

Mercedes-Benz of Augusta responded

Hi, thank you for your kind review; we are happy to pass along your comments to Zack! Feel free to reach out to us if you need anything. Have a wonderful day.

June 10, 2024

The loaner car lady was rude. Also, it was difficult getting my service guy via phone. More

by alonzohines73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan car lady
Report | Print
Jun 15, 2024 -

Mercedes-Benz of Augusta responded

Thank you for bringing this to my attention. I apologize for your recent service visit and I would like an opportunity to fix this and earn your business. Please, contact me or send me your preferred contact method. I look forward to speaking with you. Thank you, Roger Kaiser General Manager 706. 396.3533 direct rkaiser@mbofaugusta.com Roger Kaiser General Manager

June 10, 2024

Thanks Zach, Always helpful. Explains the process and keeps me informed. I will see you in shortly for my service. More

by Outlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Isai
Report | Print
Jun 13, 2024 -

Mercedes-Benz of Augusta responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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