Mercedes-Benz of Augusta

Salesmanship was great. The customer's service experience was very good and helpful. Zax was patience with the customer showing how to use the different tools/functions of t The customer's service experience was very good and helpful. Zax was patience with the customer showing how to use the different tools/functions of the vehicle. More

Our 2023 Sprinter XD has a serious power train "whine" coming from the differential and it is getting worse (11k miles). This loud whining noise makes it impossible to enjoy driving 48-54 mph. This dealer coming from the differential and it is getting worse (11k miles). This loud whining noise makes it impossible to enjoy driving 48-54 mph. This dealership's answer is they all have this noise. No they don't. Our two prior Sprinter's did not have any differential "whine". More

Service advisor Ryan Thompson is very professional. Dealership clean and accommodating. Wait time seems extremely long. Dealership clean and accommodating. Wait time seems extremely long. More

My car received excellent service in a timely manner. Everyone is very professional in a friendly atmosphere. Everyone is very professional in a friendly atmosphere. More

A very clean and respectful dealership always keeping me informed of what needed to be done to my vehicle. I have never had a bad visit. informed of what needed to be done to my vehicle. I have never had a bad visit. More

I purchased my C300 coupe from this dealership in January 2023. I was very excited to find the exact vehicle for which I had been searching. It was low mileage and priced right. Unfortunately, that excitemen 2023. I was very excited to find the exact vehicle for which I had been searching. It was low mileage and priced right. Unfortunately, that excitement has turned to disappointment and I can’t wait to get out of the vehicle. It sustained unreported damage that is now visible as the repairs and paint job were shoddy. I was strongly encouraged by my salesman to purchase a vehicle warranty that has not covered a single claim thus far. I have purchased four Mercedes vehicles and this, by far, has been the worst. I will never purchase from this dealership again and I would advise others to avoid doing so as well.. More

I just purchased a beautiful new CLE 450 Cabriolet and everyone at the dealer bent over backwards to help us with all the additional after factory accessories I purchased as well as getting the windows ti everyone at the dealer bent over backwards to help us with all the additional after factory accessories I purchased as well as getting the windows tinted and a ceramic coating applied. I will purchase all future cars with MB of Augusta. The dealership has a new general manager and sales manager, if you’ve not had a good experience at this dealership in the past, I recommend you visit them again, they are working diligently to become the best MB dealership! Great job team! More

Mercedes Benz of Augusta has excellent customer service. From the time of my purchase to my first service, everyone I encountered have been excellent. From the time of my purchase to my first service, everyone I encountered have been excellent. More

Customer service is poor they utilize the text system no true personal customer service. The rep never seems to respond until it’s to late but I would advise be more personable to the paying customer could true personal customer service. The rep never seems to respond until it’s to late but I would advise be more personable to the paying customer could take a note from Jim Hudson of Lexus More

Tyrone and Corey are personable, professional and courteous. Everything was explained perfectly and offered optional items to perform on the car. courteous. Everything was explained perfectly and offered optional items to perform on the car. More