Mercedes-Benz of Augusta

Was impressed by the video report from the service technician. The service advisor was very accommodating, but was very disappointed that it took a second visit and two days each time to complete th technician. The service advisor was very accommodating, but was very disappointed that it took a second visit and two days each time to complete the recall repair. More

Very efficient, courteous and patient staff. Thanks to Corey who attended to me, he was awesome. I will definitely be visiting again. Thanks to Corey who attended to me, he was awesome. I will definitely be visiting again. More

Really takes good care of its customers. ZACK the agent is always friendly and professional. He always find away To make the customer feel welcome. ZACK the agent is always friendly and professional. He always find away To make the customer feel welcome. More

Very friendly! Knowledgeable! Always aiming to please! There hasn’t been a time I have had a need that Riley hasn’t been willing to help me no matter what my nee Knowledgeable! Always aiming to please! There hasn’t been a time I have had a need that Riley hasn’t been willing to help me no matter what my need! I was really impressed with Sullivan when I had my car serviced, While observing him I could tell he had a big heart. When coming and leaving I was greeted by a Gentleman who had an infectious smile and personality. Awesome!! More

Our 2023 Sprinter XD has a serious power train "whine" coming from the differential and it is getting worse (11k miles). This loud whining noise makes it impossible to enjoy driving 48-54 mph. This dealer coming from the differential and it is getting worse (11k miles). This loud whining noise makes it impossible to enjoy driving 48-54 mph. This dealership's answer is they all have this noise. No they don't. Our two prior Sprinter's did not have any differential "whine". More

Salesmanship was great. The customer's service experience was very good and helpful. Zax was patience with the customer showing how to use the different tools/functions of t The customer's service experience was very good and helpful. Zax was patience with the customer showing how to use the different tools/functions of the vehicle. More

Service advisor Ryan Thompson is very professional. Dealership clean and accommodating. Wait time seems extremely long. Dealership clean and accommodating. Wait time seems extremely long. More

My car received excellent service in a timely manner. Everyone is very professional in a friendly atmosphere. Everyone is very professional in a friendly atmosphere. More

A very clean and respectful dealership always keeping me informed of what needed to be done to my vehicle. I have never had a bad visit. informed of what needed to be done to my vehicle. I have never had a bad visit. More

I purchased my C300 coupe from this dealership in January 2023. I was very excited to find the exact vehicle for which I had been searching. It was low mileage and priced right. Unfortunately, that excitemen 2023. I was very excited to find the exact vehicle for which I had been searching. It was low mileage and priced right. Unfortunately, that excitement has turned to disappointment and I can’t wait to get out of the vehicle. It sustained unreported damage that is now visible as the repairs and paint job were shoddy. I was strongly encouraged by my salesman to purchase a vehicle warranty that has not covered a single claim thus far. I have purchased four Mercedes vehicles and this, by far, has been the worst. I will never purchase from this dealership again and I would advise others to avoid doing so as well.. More