Mercedes-Benz of Atlanta Northeast - Service Center

I have a 2006 S 430 4 matic car. It had a problem with engine light on. I went to AutoZone and checked it out and found out that it has EGR Valve problem. ( Exhaust Gas Re-Circulatio It had a problem with engine light on. I went to AutoZone and checked it out and found out that it has EGR Valve problem. ( Exhaust Gas Re-Circulation Valve). Part # 112-140-04-60 The cost of this part is $278.00 at parts.mbusa.com So I was trying to fix it and first, I went to see Ms. Christy Hicks at Mercedes-Benz of Atlanta northeast at the Duluth store. She gave me the price quote of $2075.00 ( parts roughly $700.00 and labor $1375.00) I was stunned and confused. Then I called RBM store at Roswell and talked to Jessica. She told me that they don’t do services for 10 years and older cars, but she sent me some small service stores phone numbers. I called one of them. Lauck Motors at Roswell. They told me that the price was around $500.00 to install and clean the carbon of the system. Actually, they charged me only $410.00 plus tax ( part $280.00 and labor only $130.00) I dropped my car at there and they repaired it and I picked up the same day afternoon. The car is working fine now and the engine light on is gone. Why I am explaining these things because I am not happy with the price quote from the Mercedes Benz of Atlanta NE store. $1500.00 price difference? It is too much. I used to be Car Salesman and now I heard about that cars are selling on sticker prices or some of them selling way over sticker prices. Are they are trying to make same kinds of more-money for the repair services jobs too? Especially, the situation like this? People are suffering because of the inflation. It is not fair to collect more money for the old car repairs. Middle class people can’t afford to buy new cars and that’s why they are looking to repair their favorite old cars. I wonder that why there is no regulatory requirements to charge these repair costs? It is so crazy and not acceptable. More

Jim is very professional and personable. He took care of the issues and gave me back a clean car! He took care of the issues and gave me back a clean car! More

I will not go there again,Poor customer service and prices is way too expensive. prices is way too expensive. More

Demond Nichols provided me with top-notch service and was very professional. I really enjoy working with him every time I come in. very professional. I really enjoy working with him every time I come in. More

I’ve always taken my car here for service. My tire went flat and MB of N. Atlanta had it towed for free. They prorated my invoice because my tire was only a year old. I was very satisfied. My tire went flat and MB of N. Atlanta had it towed for free. They prorated my invoice because my tire was only a year old. I was very satisfied. More

Outstanding Job and Very Confident in Bobby Waites and the ownership he takes in all aspects to servicing my ML320. Great Team at MB of Atlanta, outstanding job to both Bobby and the Technician! Mer the ownership he takes in all aspects to servicing my ML320. Great Team at MB of Atlanta, outstanding job to both Bobby and the Technician! Merry Christmas, xx More

Simply put Christi Hix my service advisor gets 7 stars out of five spectacular advisor out of five spectacular advisor More

They always provide great service and great communication. I’ve been coming here for over ten years and love it. communication. I’ve been coming here for over ten years and love it. More

In my 4 years of coming to this location I have always received excellent service whether my visit was planned or unplanned. Demond Nichols always provides me with outstanding customer service. received excellent service whether my visit was planned or unplanned. Demond Nichols always provides me with outstanding customer service. More

Had a good experience ,all the staff was courteous and Professional. My vehicle was thoroughly checked and returned in no time. Professional. My vehicle was thoroughly checked and returned in no time. More