Mercedes-Benz of Atlanta Northeast - Service Center

Their service is horrible! I arrived 7:40am that morning, I do have an appointment. The advisor Tony Park told me Service B will need about 3 hours to complete, I chose to sta I arrived 7:40am that morning, I do have an appointment. The advisor Tony Park told me Service B will need about 3 hours to complete, I chose to stay on site when I booked the appointment because heading back to buckhead(where I live) and back to dealer is a headache with Atlanta traffic and chose to worked in a guest office for about 2 hours. At about 9:40am, I went out to take a break and also wanted to check my vehicle status through the service/maintenance area window, and realized that my car has not even get worked on yet, because it is parked outside of the service/maintenance factory! I also received several emails via Mercedes-Me connect about Battery critical status, they not only left my car out there for 2 hours, but let the flash on, so the battery drained! I talked to the advisory Tony Park, he only said it is not possible and he will check for me, and he went to serve a customer and let me wait for 20 minutes! When I finally had the opportunity to talk to him again, he immediately admitted that the car has not been started yet, but the Mercedes tech team were starting an all-hands meeting at that time, he told me it's 5 minutes, but I had to wait for 20 minutes again for the meeting ended, and some tech had finally started the work. I asked him how long it will take to finish, he said 1 hour, I started to wondering how a 3 hours job can be done in 1 hour. I asked him to bring me a spec/list that all the services are covered by Service B($550). It took him again about 25 minutes to finally bring me the list because he had to serve another customer! I requested to speak to his supervisor, now Derek Nash showed up, and both Tony Park and Derek Nash promised me that EVERYTHING on the Service B list will be completed, no item will be skipped, and it will be done in about 55 minutes(the car also had a recall). I decided to continue to wait at the dealer. When service was finally completed, it was about 12:10pm! My whole Tuesday morning was gone. But the most ridiculous part is yet to come!!!!! I to be honest never carefully and clearly read all the paper work that any dealer give to me in the past, but this time I did. And not ONLY carefully and clearly read all the paper work, I also compared it with the Service B list Tony Park provided to me, and you know what? The so called Service B, which is a $550 package, the only actual thing they did to my car, is oil change, that's it(there are few checks, yes, but no any other actual work)! The items like brake fluid change on the Service B list, was not done! I ask Tony, and this time he said, and please remember this, and I quote "we(the dealer) only do minimum, the list you have is Mercedes list, recommended list, but not required, we(the dealer) only do minimum, if you want everything on the list, you are looking at $1000". WHAT THE *****???!!! Then why you call it Service B? Why don't you just call it oil change??????????? And why it needs 3 hours!!!!!! Anyway, now Derek Nash walked in again, and VERY "generously" said will give me a "discount" and only charge me oil change, which is $190, a 5-hour-$190-oil-change, so generous! Big thank you Derek Nash! Lesson learned! I am sure I will not do any of my services anymore here. But next time anyone else do service here, don't trust any of their words, just do oil change, and if your car needs anything else, dealer will sure let you know! LOL! WOW man, I just cannot believe this, but trust me Mercedes-Benz of Atlanta Northeast, there are better ways to make money, not like this! Not like this! And most importantly, other people's time is time! We all have a busy life! Shame on you lie to your customer, and shame on you waste 5 hours of my time! More

Great customer service, friendly, and good gratitude I thank them for the timely manner as well thank them for the timely manner as well More