Mercedes-Benz of Atlanta Northeast - Service Center

Utterly Relieved! !! Thx to Jim Major with Mercedes Benz of Atlanta Northeast!!! My GLA-250 had a reverse issue @4:30 in the afternoon! Thank God Jim waited for me a !! Thx to Jim Major with Mercedes Benz of Atlanta Northeast!!! My GLA-250 had a reverse issue @4:30 in the afternoon! Thank God Jim waited for me and my son to get there before Jim left for the day! He knew I was flustered and got me into another sweet GLE loaner!😅 PRAISE THE LORD Jim found the problem with my GLA was under warranty!!! I was so relieved and thankful!!!🙌🏼 SO GLAD JIM IS MY SERVICE ADVISOR!!! You can feel safe and cared for with Service Advisor, JIM MAJOR at Mercedes-Benz of Atlanta Northeast! More

The service was awesome and Derek was a big help in resolving my issues. I will definitely be back. resolving my issues. I will definitely be back. More

For MB of Atlanta North East. .. Have two MBs needing service. Called for service dept. twice last week. No answers. Left messages with phone numbers. 7-days later NO RETURN CALL .. Have two MBs needing service. Called for service dept. twice last week. No answers. Left messages with phone numbers. 7-days later NO RETURN CALL. I will never call back and will share my poor experience with anyone interested. If this were my dealership, whoever is slacking there would be fired. More

I have a 2006 S 430 4 matic car. It had a problem with engine light on. I went to AutoZone and checked it out and found out that it has EGR Valve problem. ( Exhaust Gas Re-Circulatio It had a problem with engine light on. I went to AutoZone and checked it out and found out that it has EGR Valve problem. ( Exhaust Gas Re-Circulation Valve). Part # 112-140-04-60 The cost of this part is $278.00 at parts.mbusa.com So I was trying to fix it and first, I went to see Ms. Christy Hicks at Mercedes-Benz of Atlanta northeast at the Duluth store. She gave me the price quote of $2075.00 ( parts roughly $700.00 and labor $1375.00) I was stunned and confused. Then I called RBM store at Roswell and talked to Jessica. She told me that they don’t do services for 10 years and older cars, but she sent me some small service stores phone numbers. I called one of them. Lauck Motors at Roswell. They told me that the price was around $500.00 to install and clean the carbon of the system. Actually, they charged me only $410.00 plus tax ( part $280.00 and labor only $130.00) I dropped my car at there and they repaired it and I picked up the same day afternoon. The car is working fine now and the engine light on is gone. Why I am explaining these things because I am not happy with the price quote from the Mercedes Benz of Atlanta NE store. $1500.00 price difference? It is too much. I used to be Car Salesman and now I heard about that cars are selling on sticker prices or some of them selling way over sticker prices. Are they are trying to make same kinds of more-money for the repair services jobs too? Especially, the situation like this? People are suffering because of the inflation. It is not fair to collect more money for the old car repairs. Middle class people can’t afford to buy new cars and that’s why they are looking to repair their favorite old cars. I wonder that why there is no regulatory requirements to charge these repair costs? It is so crazy and not acceptable. More

Jim is very professional and personable. He took care of the issues and gave me back a clean car! He took care of the issues and gave me back a clean car! More

I will not go there again,Poor customer service and prices is way too expensive. prices is way too expensive. More

Demond Nichols provided me with top-notch service and was very professional. I really enjoy working with him every time I come in. very professional. I really enjoy working with him every time I come in. More

I’ve always taken my car here for service. My tire went flat and MB of N. Atlanta had it towed for free. They prorated my invoice because my tire was only a year old. I was very satisfied. My tire went flat and MB of N. Atlanta had it towed for free. They prorated my invoice because my tire was only a year old. I was very satisfied. More

Outstanding Job and Very Confident in Bobby Waites and the ownership he takes in all aspects to servicing my ML320. Great Team at MB of Atlanta, outstanding job to both Bobby and the Technician! Mer the ownership he takes in all aspects to servicing my ML320. Great Team at MB of Atlanta, outstanding job to both Bobby and the Technician! Merry Christmas, xx More

Simply put Christi Hix my service advisor gets 7 stars out of five spectacular advisor out of five spectacular advisor More