Mercedes-Benz of Atlanta Northeast - Service Center

Often times, the perception and reputation of a company is determined by the interaction of the customer and one or maybe two company representative. In my case, that person is my maintenance service rep. is determined by the interaction of the customer and one or maybe two company representative. In my case, that person is my maintenance service rep. My car has bee in the maintenance shop for over a week with with a problem that has grown progressively worse because of previous misdiagnosis and faulty repair. Because of this, major repairs are needed that are no longer under warranty. Because this repair is still on-going, I will not name specific employees at this time. Once this ordeal is over, I plan to submit a complete report as to why I will never buy another Mercedes or visit this dealership again. This is MERCEDES xxxx it! I expected more!!! More

Parts prices are marked up 50-100% over MBUSA Recommended List Price; and they have a very big 'take it or leave it' attitude. When I tried to buy a new ML from them, the attitude conveyed was that they w List Price; and they have a very big 'take it or leave it' attitude. When I tried to buy a new ML from them, the attitude conveyed was that they were doing me a big favor by even talking to me; and when I objected to the way I was treated, the General Manager told me that "They did not want or need my business, and they would not miss losing it." Needless to say, I drove 45 miles to the other side of town to purchase where I was treated with dignity and respect More