Mercedes-Benz of Atlanta Northeast - Service Center

I have been dealing with this dealer for many years and have always received exceptional service whether purchasing a car, havng warranty work done or just required service. In this instance I cracked a have always received exceptional service whether purchasing a car, havng warranty work done or just required service. In this instance I cracked a tail light on my wifes new 2011 S550 on Friday afternoon. I called Kim (my service rep) at approximately 2:30pm concerning getting it replaced as soon as possible. Kim called me back in approximately 10 minutes advising me Denise in the body shop would be calling me. Approximately 15 minutes later Denise called to inform me they did not have one in stock but she could have it by Monday afternoon plus she also had my cost for the unit installed. I told her to go ahead and she said she would call me when it came in and set up an appointment to install it. On monday afternoon I spoke with Denise and we set up an appointment for 8:30am on Tuesday ( she said they could do it anytime but I like early mornings). I was there at approximately 8:15 and Denise had some one working on it immediately. It was completed by 8:40am and Denise also had the car washed so I was out of there by 9am or shortly thereafter. I also went to see Kim (my CSR) because I could not get my cell phone to program on my wifes car. Kim personally set up the bluetooth to work with my phone. Can't beat that More

They had never failed me both in purchases & subsequent services since I first bought a new car in 1995. I had visited other Mercedes & car dealers in the Atlanta area, this is by far the most c subsequent services since I first bought a new car in 1995. I had visited other Mercedes & car dealers in the Atlanta area, this is by far the most customer friendly, has the most knowledgeable service managers & technichian in the Atlanta area. Last but not least, the most spacious & comfortable environment for both sales & services. More

I was surprised at the new look at the dealership--very classy. I had a complimentary massage by Betsey and she was great!! What a nice add! A definite keeper. Tammy in cashiering was her usual chipper classy. I had a complimentary massage by Betsey and she was great!! What a nice add! A definite keeper. Tammy in cashiering was her usual chipper and wonderful self. While Christy, my new service advisor is great, I miss Don R. More

Both my wife and I have purchased our cars from Atlanta Classic as well as having them serviced there. My experience has be nothing more than A++++ and I absoultly do recommend Atlanta Classic Cars if ever Classic as well as having them serviced there. My experience has be nothing more than A++++ and I absoultly do recommend Atlanta Classic Cars if ever asked. The service that my wife and I recieve has always been a pleasant experience. Jeff Hinkle is the best. And the girls behind the counter are always friendly and ready to help and answer any questions. The free coffee is not bad either. More

We have purchased (6) M-B from ACC since 2003. Never satisfied with a great product, we have personalized each and every one of our cars from our first E-Class to our latest ML63. These folks are g satisfied with a great product, we have personalized each and every one of our cars from our first E-Class to our latest ML63. These folks are great and the GM, Bob Crolic, offered up a secondary loaner car when we receiving the truck back after customization - it was hailing. You are not going to find that kind of attention or care with just any other Atlanta dealership, let alone with a local M-B dealership. Melissa will take great care and explain everything about the deal - and when you get a Finance Manager that takes the time rather than hard selling the "menu" it is worth a listen. Marc in Sales has helped us with all our purchases, new or pre-owned. What a delight, a true gentleman and man of his word - SOLD! Kim in Service takes the time to know what we want and can even anticipate where we are headed and what we are trying to communicate - many times knowing the answers before the questions are asked. Ryan is the only Service Expert we let touch any of our cars. His attention to detail and finesse of any special project is done as if it was his personal ride! Tyler Black has also been a great resource when Kim is out of the office and he is a great addition to the team. Very knowledgeable and helpful. Jay Harward runs a lean ship in the Service Department but never fails to stop and see how we are doing or inquire as to our next project. When needed, he is there. Denise at her buddies at the body shop have not only repaired issues that we have had on the Atlanta Highways, but they have done some amazing custom paint work for us! Marcus, Jessica, Charles, George, all do a great job on loaner car needs, as well as drop off and pick up. Our buddy Bryant has towed us in when we have done something - maybe not so bright like busting a rim, running out of gas or draining a battery. Candy and the rest of the receptionist team make a wonderful first impression - you are not rushed, and they know about YOU - the customer. Tammy always makes you smile when you have to pay a service bill - a pleasant experience and that is hard for a banker to say having to fork over his money! A special recognition goes out to Ms. Cathy Ellis, owner - always receptive to customer feedback and recognizes that you are not just a customer but family. I have zero ownership in ACC, but I consider it my dealership, since there are quite a few choices in the greater Atlanta/SE area. Happy driving, Michael O. - 1959 190SL, 2001 SL500, 2002 SL500, 2003 S600, 2004 E55, 2008 ML63 and 2009 E350. More

Kim's communication style and focus on my priorities as a customer is the reason Atlanta Classic Cars has been my preferred dealer since 1993. We continue to travel from Decatur to Boggs Road instead of goin customer is the reason Atlanta Classic Cars has been my preferred dealer since 1993. We continue to travel from Decatur to Boggs Road instead of going to a Mercedes dealer closer to me or an independent Mercedes repair closer to my location. The repair team doesn't always provide a full repair, but Kim is quick to arrange resolution. Kim is also the reason that we have been a customer of ACC Collision. The reality is that my service advisor is the person that most frequently represents Atlanta Classic Cars. My experience with my service advisor determines if I will buy my next car at ACC. Thus, Kim is the reason I will return to ACC to buy my next car. However, how I am treated by the sales staff will ultimately determine if I do buy my next car at ACC. My experience last summer with the sales staff did not result is an auto purchase. No trade-in, no financing required and I decided to keep my car because I did not feel valued rather, I felt like a transaction. More

I have purchased cars at ACC for 20 years now. I currently drive an r350.Tony has sold me 4 and Rick is my service guy. Rick and Tony have been great to me. My parents use ACC as well. If you liv currently drive an r350.Tony has sold me 4 and Rick is my service guy. Rick and Tony have been great to me. My parents use ACC as well. If you live in Georgia and are considering a Benz...just go to ACC! You won't regret it! Ask for my guys! More

I was driving on the road trying to get to the ACC dealer but I was not familiar with the roads in that area so I was a bit lost. And I came to the stop light so I look around and when I glance to my leftI s but I was not familiar with the roads in that area so I was a bit lost. And I came to the stop light so I look around and when I glance to my leftI saw someone driving the company's truck from the Parts Department so I rolled down the window and asked the person driving which was Alex C. if he can give me directions how to get to the dealer. He was so friendly and loved to help me so he asked me to follow him to the dealer. When we even got there he went with me to show me the main entrance and how to get to the Parts Department so I can pick up my SOP. He was a very friendly guy. I was also very satisfied with the parts for my vehicle. Thank you ACC! More

I recently worked with Atlanta Classic Cars for a regular maintenance service for my car. The staff was very helpful and professional, Mr. Robusto, in particular was very pleasant and courteous. I would defi maintenance service for my car. The staff was very helpful and professional, Mr. Robusto, in particular was very pleasant and courteous. I would definitely recommend Atlanta Classic Cars to family and friends. More