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Mercedes-Benz of Atlanta Northeast - Service Center

Duluth, GA

4.3
438 Reviews

438 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center

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May 06, 2011

Kim Howard Cates has been my Service Advisor since my initial 190E. I have purchased many MB, several from Atlanta Classic and several from RBM. However, no mater where I have purchased my Mercedes, I More

by rbmccrae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Howard Cates and Tammy, Kim Cates
April 25, 2011

Had a different Service rep. this time (Tyler) and he was very helpful. Tammy is always a joy to see behind the service desk. She's very friendly, look forward to seeing her. The only issue I have is with More

by etdeloach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy & Tyler
April 23, 2011

Kim and Tammy have been a great help. Kim has helped us with our Mercedes-Benz's. She has made sure everything works and has our car looking and sounding better then it did before. Tammy has helped us with More

by mercedes-benz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim and Tammy, Kim Cates
April 21, 2011

Jeff Hinkle has taken care of our care for a few years and he always does a great job. In addition, I want to recognize Tammy Yarbrough, the cashier because she always manages to smile, even if there is More

by urbuckledup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hinkle and Tammy Yarbrough
April 20, 2011

Jeff Hinkle has worked with me for years and her does a great job! Tammy Yarbrough, the cashier is always very friendly and helpful...She does a great job as well! This is our second Mercedes that we have More

by chassell10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hinkle and Tammy Yarbrough
April 13, 2011

I currently own 2 Mercedes-Benz vehicles and always take them into Atlanta Classic for all servicing needs. My service manager is Tyler Black. He is a top-notch performer and is deserving of this recognitio More

by dmonster320
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Black
April 04, 2011

I recently brought my C300 up to for a car wash, having to drop it off while I ran some errands with a friend. Not only was my car ready and looking amazing, but Tyler was there to greet me, as always to h More

by tpruett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Black
April 04, 2011

I used to use another Mercedes when i had an E class, then i once came to Atlanta classic and Rick very good care of me, now i have had 2 S class cars since then and I really appreciate the Service. Than More

by tpcga2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Casanova
April 03, 2011

I brought my 2008 E350 in because it had an annoying vibration. Most people probably would not have noticed the vibration, but I am very particular about having a smooth ride. The service technicians More

by johnlk25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edlee
May 26, 2011 -

Mercedes-Benz of Atlanta Northeast responded

Dear John, Thank you for your kind feedback. Our Service Department Staff strive for Customer Service Excellence including prompt and informative service. Often, our technicians do not receive recognition, so it means even more when they do. We have passed along your kindness to Edlee. The Staff at Atlanta Classic Cars appreciate your taking the time to tell us how we are doing. We look forward to your next visit. Kind Regards, Johanna Ellis Co-Owner

April 02, 2011

Overall, the customer service, quality of work, friendliness, overall experience were all great. The loaner cars are mostly Mercedes, the waiting area was recently remodeled. It is a very nice fac More

by net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy and Jeff
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