Mercedes-Benz of Atlanta Northeast - Service Center

I called your service department and spoke to Jim Stevens about a part I needed for my car. He was exceptional with his knowledge about what I acually needed. I have called other dealers and have been put about a part I needed for my car. He was exceptional with his knowledge about what I acually needed. I have called other dealers and have been put on hold or was promised a return call that never came. I will only call Jim in your service department for any of my future needs because of his excellent service! More

I needed a couple of minor repairs to my car, most of which were covered by warranty. They did a complete evaluation of my car, informed me of the cost of non-warranty work I had requested, ordered neces which were covered by warranty. They did a complete evaluation of my car, informed me of the cost of non-warranty work I had requested, ordered necessary parts, made indicated repairs, and even threw in a wash. Meanwhile, I was in a nice, new loaner car from them that was a piece of cake to obtain and return. Great service and communication throughout experience. More

The service I received was timely and courteous. I am typically afraid to have my car service but Tyler, my service manager has a way of making me feel comfortable. Every time I have come to have my car typically afraid to have my car service but Tyler, my service manager has a way of making me feel comfortable. Every time I have come to have my car service they always did what they said they would done. I would highly recommend the dealership to my colleagues and friends. I have given this rating because I want others to know what I have experienced here quality service in an upscale environment with friendly and helpful people. And, I do not take ratings and recommendations lightly. More

Jeff gives me all the information I need to decide about a repair and what to watch for if the repair can wait. He returns my calls promptly. The service department is courteous and does quality work. I a repair and what to watch for if the repair can wait. He returns my calls promptly. The service department is courteous and does quality work. I am never pressured to have work done that is unnecessary. More

Such a TREAT to get a chair massage while waiting for the car. Makes it easier to drive to this dealership from Decatur! The look of the waiting room is nice, the refreshments are appreciated. Tammy at th car. Makes it easier to drive to this dealership from Decatur! The look of the waiting room is nice, the refreshments are appreciated. Tammy at the reception desk is darling. But yes, Tuesday and Thursdays...awesome to get the massage. More

Jeff did a great job getting the services covered through my extended service warranty,seamlessly accessing them to cover the expenses. He kept me informed of the progress of the work. Everyone there is so h my extended service warranty,seamlessly accessing them to cover the expenses. He kept me informed of the progress of the work. Everyone there is so helpful and goes the extra mile, especially when I am moving my little one, his car seat and everything else from my car to the courtesy car. More

I had the pleasure or getting road side assistance from Mauricio Montana of Atlanta Classic Cars. I will say with pleasure that from the call, to checking on my safety he was the best road side assistance Mauricio Montana of Atlanta Classic Cars. I will say with pleasure that from the call, to checking on my safety he was the best road side assistance tech I ever dealt with. If you should have an emergency hope that you get Mr Montana. More

We have been purchasing our cars and having them serviced at Atlanta Classic Cars for over 10 years; Kim Harward-Cates is beyond compare. She is knowledgeable, capable, efficient - and ALWAYS good for a lau at Atlanta Classic Cars for over 10 years; Kim Harward-Cates is beyond compare. She is knowledgeable, capable, efficient - and ALWAYS good for a laugh. We've sent many friends to her and everyone has been as equally impressed with her. To date we've had four Mercedes-Benz and Kim has been our Service Advisor for all of them. More

I always enjoy visiting Atlanta Classic Cars. Everyone is so friendly and accommodating, not to mention the new renovations in the building look great! I would definitely recommend this dealership to anyone so friendly and accommodating, not to mention the new renovations in the building look great! I would definitely recommend this dealership to anyone in the market for a new or pre-owned vehicle. The service department lounge area is so comfortable, you almost forget you are at a car dealership! More

I have given the rating I did because Atlanta Classic Cars is by far the most professional, courteous and knowledgable dealership I've dealt with. I have purchased 3 different cars from ACC im the last 6 Cars is by far the most professional, courteous and knowledgable dealership I've dealt with. I have purchased 3 different cars from ACC im the last 6 years and I haven't encountered a problem yet. The sales staff is fantastic and the service department is even better. I never feel like I'm being bamboozled into a service I don't need and the work is always quality and ready when promised. This last time I dealt with Marcus Huntley and he was great letting me know he was getting a loaner car cleaned for me a shortly thereafter he appeared with the keys, explained the vehicle to me and I drove off no problem. My husband has also purchased 2 different cars at Atlanta Classic Cars and we have no plans to go anywhere else in the future. We appreciate how business is conducted at Atlanta Classic Cars! Thanks! Sincerely, Tiffany Cochran More