Mercedes-Benz of Atlanta Northeast - Service Center

Tyler is by far the best representative I've had. He is always cheerful, keeps me completely informed as things progress, and goes the extra mile. For instance, when my Extra Care representative was givin always cheerful, keeps me completely informed as things progress, and goes the extra mile. For instance, when my Extra Care representative was giving me the run-around on a flat tire gone bad (they used the wrong lug nuts and damaged the flange) Tyler intervened and had the matter quickly resolved. Every time I come in the paperwork is already prepared so I can minimize my time at the dealership. He makes good suggestions, and although I know many times he's "up-selling" it never appears that way. I believe he has my best interests at heart. If I could steal him away for my own business, I would! More

What a delightful experience I had when servicing my SL500 on Thursday 08/25/11. I was taking the car on the road and needed tires and also needed to check a problem with the car's pick up. As I sat d SL500 on Thursday 08/25/11. I was taking the car on the road and needed tires and also needed to check a problem with the car's pick up. As I sat down, Tyler Black was very inquisitive about what I thought was going on with my car and was very responsive to my needs. He promptly emailed me a full recommendation sheet with what the awesome mechanic, Quentin Wynn, ascertained. Some of the items were even under warranty! Proactive Service not Reactive!!! Wow how good is that! They made sure I had a checklist of what was needed to be done in the future to keep my MB in tip top shape. You Go Boys! I'm a single female so I have now taken on both Tyler & Quentin as my "Merc Benz Husbands" knowing they won't lead me astray (or try to divorce me)! I know I will always get an HONEST answer as to what I need to have done. NO extras. NO sugar coatings. I received professional quality service and the best pricing. Trust me I did my comparison shopping and have been around the MB dealer's service area circuit. That Quentin knows his way around a Mercedes Benz and will make sure the integrity of the car is not compromised. I LIKE THAT! Hats off for a job well done to both Tyler Black and Quentin Wynn. They made what is usually for me a stressful experience into a pleasant adventure. This will be a long lasting business relationship between the three of us. I love them both and ATLANTA CLASSIC CARS! BTW great job on the new decor. . . Go Drew! Best regards, Simone Alisa More

Great customer service provided during my recent service visit. Tyler did a great job getting me in an out and the experience makes me proud to have purchased my car from the dealership and having my servi visit. Tyler did a great job getting me in an out and the experience makes me proud to have purchased my car from the dealership and having my service provided there. More

Fantastic experience, fixed a problem another Mercedes dealership was unable to and who had in fact incorrectly installed a part. Made sure work was done properly, went over details in depth. Loved the dealership was unable to and who had in fact incorrectly installed a part. Made sure work was done properly, went over details in depth. Loved the detailed printed/email report of the results of all the inspections/checks done. First class! More

Everytime I go to this dealer very prfessional from Marcus to my service rep Christy they are tremendous. These people are tremendous assets to this biz. I have several bizs. if they were unemployed th Marcus to my service rep Christy they are tremendous. These people are tremendous assets to this biz. I have several bizs. if they were unemployed they would be working for me . Very Professional and eager tp pleasde the guest like guests in there own home.. In short I love this dealership its amazing how it all comes together. More

Everyone at the dealership, especially the service department, has always friendly and considerate. Taking into consideration the customers time and requests. Each time I have been there they have pro department, has always friendly and considerate. Taking into consideration the customers time and requests. Each time I have been there they have provided quality work, the techs are exceptionally skilled and everyone is very professional at all times. They are honest and look out for your best interest without being pushy about things you choose not to have done at that time. (BIG plus when you're on a budget) I would recommend this dealership and it's service department to anyone as they have always been helpful in answering my questions and addressing my concerns. More

Everyone is friendly, helpful, courteous. Have always gone to ACC.The appt. was made in a timely fashion. I was diagnosed with a expensive problem which I shall explain later. Christie was understanding, gone to ACC.The appt. was made in a timely fashion. I was diagnosed with a expensive problem which I shall explain later. Christie was understanding, informative and helpful. Since the diagnosis took extra time, the servicemen expedited the service and had the car waiting, very clean and at the door. Tammy was also friendly and helpful. Thanks, LN More

This was my first experience with the service department at Atlanta Classic Cars, and it was positive all around. I was promptly greeted upon arrival and Tyler took time to understand my concerns. He even at Atlanta Classic Cars, and it was positive all around. I was promptly greeted upon arrival and Tyler took time to understand my concerns. He even suggested I not proceed with an oil change (had been recommended by non-dealer service person) as they are only needed every 10-13K miles with my car. He could have easily gone along with my request and made more money. My car was promplty evaluated and I was offered a loaner once it was determined that the repair would take longer than 2 hours. The warranty repair was completed earlier than anticipated and the car was ready (and clean) when I arrived. I also had a very favorable interaction with Tammy (cashier). She was very friendly and quickly got me through the checkout process. I will definitely continue to service my vehicle at Atlanta Classic Cars. More

This is just a fantastic place to go for all your dream car (mercedes) service business. I am so grateful to be able to do business with a superior team. I have had the pleasure to work with Tammy, Charles car (mercedes) service business. I am so grateful to be able to do business with a superior team. I have had the pleasure to work with Tammy, Charles, Jessica, and Ricky. These people have always done their best to make sure I receive over the top customer service. I am very, very, very happy with this team. I will always bring all my service needs to Atlanta Classic as long as these people are a part of your team. Thanks a million to you all!!!! More

Rick greeted me a smile and welcome to ACC. I told Rick with was wrong my car. He explained the cost to my wife and i. Rick explained what need to be done first. We fix the critical problems first. Rick tr with was wrong my car. He explained the cost to my wife and i. Rick explained what need to be done first. We fix the critical problems first. Rick treated me with the up most respect. This was a great dealership. Charles More