Mercedes-Benz of Atlanta Northeast - Service Center

We have two Mercedes Benz vechicles, both units are serviced @ Atlanta Classic Cars because of Service Advisor Ms. Christy Hicks period. Christy has an eye for detail and she is a Professional. My serviced @ Atlanta Classic Cars because of Service Advisor Ms. Christy Hicks period. Christy has an eye for detail and she is a Professional. My humble opinion, Christy's definitely a Big Asset to Atlanta Classic Cars. Thank in advance, Floyd More

Christy is kind and does an excellent job keeping my car at its top performance. She is patient. And she answers my questions with good detail. There is care in the work she does. Chirsty is great at wha at its top performance. She is patient. And she answers my questions with good detail. There is care in the work she does. Chirsty is great at what she does. I very much appreciate all the service and great care she has given me and my car. More

To use Atlanta Classic, I must drive over an hour to the dealer. However, I continue to use Atlanta Classic for service primarily because of the personal, professional service I receive from Rick Casanova. dealer. However, I continue to use Atlanta Classic for service primarily because of the personal, professional service I receive from Rick Casanova. He always discusses the work needed prior to serving the car. He is very knowledgeable about the car and responds to any and all of my questions. During non service calls/trips, Rick is always available to discuss and answer any questions I have about the car. In addition, I appreciate the amenities provided by the dealer for customers waiting for their cars to be serviced and the fact that my car is cleaned inside and out at the completion of each trip for service. More

After having been a customer of ACC since 2005, I have had nothing but good experiences from the time you arrive till you leave. Everybody at the dealership is friendly, courteous and very helpful. Kim Ca had nothing but good experiences from the time you arrive till you leave. Everybody at the dealership is friendly, courteous and very helpful. Kim Cates who has handled both of our cars is always helpful and friendly, it’s such a pleasure to deal with her. She is a true professional. Whenever I have to leave the vehicle, they always provide me with a loaner car and when I pick mine back up it is always washed and the Interior is cleaned, what more can you ask for, it’s always a great experience Thanks Marty G. More

I've been a customer of ACC for over 7 years. Rick has been my service advisor for all of them, I've been more than satisfied with my overall experience at ACC. I always been treat honestly, promptly & th been my service advisor for all of them, I've been more than satisfied with my overall experience at ACC. I always been treat honestly, promptly & they are competitively priced! More

I just had my E-55 and my SL-55 in for service on the E, and some repairs for the SL. The reason I gave the entire experience with Atlanta Classic Cars a 5 rating in all categories of the survey is because and some repairs for the SL. The reason I gave the entire experience with Atlanta Classic Cars a 5 rating in all categories of the survey is because of my experience in dealing with Kim Cates. She is a customer service leader. She is a total professional and a complete pleasure to deal with. She took care of everything that I requested of her and she responded to my requests with immediate concern and care, and resolved all of the problems with both vehicles. One phone call, that's all it took to get everything handled. Kim is beyond courteous and mega efficient. She does what shes says she is going to do, when she says that it will be done. Solid platimum! That is the way I would describe her. The entire experience in dealing with this dealership and this service writer is beyond outstanding and should be held up as an example for other dealerships, not just Mercedes dealerships, but all dealerships to follow. More

This was my second vehicle from Atlanta Classic Cars. There were some issues the first time I took the car out of town. I was in a fairly rural area and there was no dealership within 100+ miles. Jesse There were some issues the first time I took the car out of town. I was in a fairly rural area and there was no dealership within 100+ miles. Jesse was monitoring emails even though she was off that day and took it upon herself to get in touch with me to help me get everything taken care of and back on the road again. More

Kim Harward-Cates is such a pleasure to deal with. She makes having to have scheduled maintenance services so much easier. She always goes the extra mile to save me time and to answer all of my questions. makes having to have scheduled maintenance services so much easier. She always goes the extra mile to save me time and to answer all of my questions. Atlanta Classic Cars is lucky to have Kim as an employee. More

In relation to the question about price for service; it’s not about the price charged; it's about the relationships developed with Atlantic Classic Cars personnel. I know that when my car is in for service e not about the price charged; it's about the relationships developed with Atlantic Classic Cars personnel. I know that when my car is in for service everyone will do everything needed to ensure that I will be treated with respect, appreciation and that my vehicle will be serviced to the highest Mercedes standards. This is why I bring my cars in for service. I know I could probably get the work done for less money at an independent shop, but it's your people who keep me as a loyal Atlantic Classic Cars customer. Everyone from the greeter to the person who delivers my vehicle is an ambassador of good will and customer service. My service advisor, Kim Cates, is not just a business associate; she a friend who always has time to answer questions and provide technical assistance. Thanks Kim! More

Just a positive experience overall. Salesman was friendly, outgoing and very knowledgeable. We came there from another experience at looking at a different Merdedes where the salesman would not hon friendly, outgoing and very knowledgeable. We came there from another experience at looking at a different Merdedes where the salesman would not honor a advertised internet price, he claimed it was a mistake, so we just happened to see the Mercedes dealer off the highway and stopped in. We think we were very fortunate and lucky to stop in and leave with a used very clean and beautiful 1 owner car. More