Mercedes-Benz of Atlanta Northeast - Service Center

I just had my E-55 and my SL-55 in for service on the E, and some repairs for the SL. The reason I gave the entire experience with Atlanta Classic Cars a 5 rating in all categories of the survey is because and some repairs for the SL. The reason I gave the entire experience with Atlanta Classic Cars a 5 rating in all categories of the survey is because of my experience in dealing with Kim Cates. She is a customer service leader. She is a total professional and a complete pleasure to deal with. She took care of everything that I requested of her and she responded to my requests with immediate concern and care, and resolved all of the problems with both vehicles. One phone call, that's all it took to get everything handled. Kim is beyond courteous and mega efficient. She does what shes says she is going to do, when she says that it will be done. Solid platimum! That is the way I would describe her. The entire experience in dealing with this dealership and this service writer is beyond outstanding and should be held up as an example for other dealerships, not just Mercedes dealerships, but all dealerships to follow. More

This was my second vehicle from Atlanta Classic Cars. There were some issues the first time I took the car out of town. I was in a fairly rural area and there was no dealership within 100+ miles. Jesse There were some issues the first time I took the car out of town. I was in a fairly rural area and there was no dealership within 100+ miles. Jesse was monitoring emails even though she was off that day and took it upon herself to get in touch with me to help me get everything taken care of and back on the road again. More

Kim Harward-Cates is such a pleasure to deal with. She makes having to have scheduled maintenance services so much easier. She always goes the extra mile to save me time and to answer all of my questions. makes having to have scheduled maintenance services so much easier. She always goes the extra mile to save me time and to answer all of my questions. Atlanta Classic Cars is lucky to have Kim as an employee. More

In relation to the question about price for service; it’s not about the price charged; it's about the relationships developed with Atlantic Classic Cars personnel. I know that when my car is in for service e not about the price charged; it's about the relationships developed with Atlantic Classic Cars personnel. I know that when my car is in for service everyone will do everything needed to ensure that I will be treated with respect, appreciation and that my vehicle will be serviced to the highest Mercedes standards. This is why I bring my cars in for service. I know I could probably get the work done for less money at an independent shop, but it's your people who keep me as a loyal Atlantic Classic Cars customer. Everyone from the greeter to the person who delivers my vehicle is an ambassador of good will and customer service. My service advisor, Kim Cates, is not just a business associate; she a friend who always has time to answer questions and provide technical assistance. Thanks Kim! More

Just a positive experience overall. Salesman was friendly, outgoing and very knowledgeable. We came there from another experience at looking at a different Merdedes where the salesman would not hon friendly, outgoing and very knowledgeable. We came there from another experience at looking at a different Merdedes where the salesman would not honor a advertised internet price, he claimed it was a mistake, so we just happened to see the Mercedes dealer off the highway and stopped in. We think we were very fortunate and lucky to stop in and leave with a used very clean and beautiful 1 owner car. More

Kim is an outstanding service advisor. She listens to your issue and takes time to explains excatly what is necessary to correct the issue to your satisfaction. your issue and takes time to explains excatly what is necessary to correct the issue to your satisfaction. More

Everyone I've encountered at Atlanta Classic Cars has been extremely nice and helpful and tries to go out of their way to accomodate you. Tyler always has a welcoming smile and listens to your concerns. been extremely nice and helpful and tries to go out of their way to accomodate you. Tyler always has a welcoming smile and listens to your concerns. He follows through with what he says he's going to do and I would recommend him to everyone! More

The most upscale dealership i've been to, Clean, friendly, well staffed,overall great dealership and the service area is awsome. Tyler Black deserves a "lil" raise he is a great adviser; he pointed friendly, well staffed,overall great dealership and the service area is awsome. Tyler Black deserves a "lil" raise he is a great adviser; he pointed out all the necessary things that should be done on my car, and I appreciate it very much. Thanks Rev. Paul Taylor More

Over the past 11 years since I moved to Atlanta, we have purchased 7 cars from ACC. The reason? Simply because I receive second to none service from my sales person - Marc, and my service adviser - Kim. purchased 7 cars from ACC. The reason? Simply because I receive second to none service from my sales person - Marc, and my service adviser - Kim. They go out of their ways to make sure my cars are taken care of. Time is the most precious commodity for my wife and I, Kim and Marc try everything within their power to provide us with convenient and efficient service every time. They know every member of my family by name. Every time I stop by at ACC, I feel like I am part of the family. In today's market, one has so many options when it comes to hi end autos. Some may choose style, some may choose performance.... for my family we choose ACC and Mercedes because Kim and Marc! PS. Tyler is also great, he works with Kim and he is as good as Kim! More

I would like to inform you of how highly satisfied I am about the exemplary service Tyler Black has provided me. My new Mercedes C 300 was hit and I was very upset about it. Tyler Black saw how upset I was about the exemplary service Tyler Black has provided me. My new Mercedes C 300 was hit and I was very upset about it. Tyler Black saw how upset I was and has been very accommodating. Tyler checked on the progress of the repairs to my car and kept me updated. Post repairs he serviced my car and made sure that all the tires and wheels were attended to, as that meant the world to me. I am so pleased with this level of concern that I will have all my service done at Atlanta Classic Cars dealership. My family has three Mercedes vehicles that have been purchased at Atlanta Classic and with associates that are so professional and thorough as Tyler Black it further encourages us to stay loyal to Atlanta Classic Cars. Tyler Black is an individual that should not go unnoticed for he is one that goes above and beyond on a daily basis. Atlanta Classic Cars is very fortunate to have such a wonderful asset such as Tyler aboard their team! More