Mercedes-Benz of Atlanta Northeast - Service Center

Kim Cates is my service advisor&each&every time i bring my cars to ACC she is always&in all ways professional.I really feel like my cars are in good&trusting hands,if you know what i mean,honest&keep bring my cars to ACC she is always&in all ways professional.I really feel like my cars are in good&trusting hands,if you know what i mean,honest&keeps me informed about my car while its being serviced,if something else is detected while being serviced i dont feel pressured into fixing that problem right away if i have time to bring the car back&its not that serious.I can call her&ask any question concerning my cars&feel confident with the answers she'll give me&thats very important to me.If i didnt believe she loved her job so much,i would offer her a job myself,thats how much faith i have in her about the way she handles business.M.Jackson More

Kim is always mindful of time, convenience, & cost when servicing my 2008 C300, which provides me with a great service experience. when servicing my 2008 C300, which provides me with a great service experience. More

I would like to thank Kim Cates of Atlanta Classic Cars for always giving my husband and I the best service possible, and at a reasonable price. Thank you. for always giving my husband and I the best service possible, and at a reasonable price. Thank you. More

The oil leak on the garage floor prompted us to bring the car in. Bobby Waites really went the extra mile with getting the work done and coordinating with the warranty company. It was an expensive repair - o car in. Bobby Waites really went the extra mile with getting the work done and coordinating with the warranty company. It was an expensive repair - once gain only 36K miles on the car. What was important - is that - while we had a very disappointing experience with this car from the get go - Bobby was a true professional all along. He made this entire experience painless and took every additional step to make sure - we had a good experience with this service call. ACC needs people like Bobby Waites - who can change the whole customer experience and perception - without a hint of frustration in his voice, or displaying bad attitude to customers. The attitude of your service team needs to be realigned - and Bobby Waites should be a role model. I wanted to convey my sincere thanks to Bobby Waites and inform you that you have a great resource and hoping you will grow your organization with more of people like Bobby. More

This is the greatest dealership in the world. And the service department is tops. Every time I tell anyone about this service department, they cannot believe what I am telling them. From the compliment service department is tops. Every time I tell anyone about this service department, they cannot believe what I am telling them. From the complimentary gourmet coffee and snacks, to the comfortable waiting area (for those who are waiting for their cards) with large TVs, it is always pleasant while waiting. Kim, my service advisor is wonderful. She has always been very friendly and helpful. I wouldn't take my car anywhere else. I was there today for routine service and as always, she provided the best customer service. Kim can never leave! I have to drive further since the dealership moved from Decatur but I don't care --- I'll gladly do it. Thanks, Kim! Janice Henck More

I am a 28 plus year customer of Atlanta Classic Cars. The organization, especially the service department, go the extra mile to make sure I am satisfied. I recommend this organization highly and without rese organization, especially the service department, go the extra mile to make sure I am satisfied. I recommend this organization highly and without reservation. More

I have worked with Kim Cates for many years. I know my car will be serviced with quality and in a professional,friendly and caring manner. Kim has never failed to meet any of my service needs. My car has car will be serviced with quality and in a professional,friendly and caring manner. Kim has never failed to meet any of my service needs. My car has been serviced twice in the last month for different reasons. My car was picked up( in my time frame), I was given a loaner car, called with an estimate to discuss and approve the repair, the car was repaired, returned and the loaner picked up. Nice doing business with a trust worthy,dependable service manager and company. More

Rick Casanova has been my service manager for two years. It has been an uninterrupted series of great customer service experiences with Rick. It is difficult to maintain quality across time. He is relentl It has been an uninterrupted series of great customer service experiences with Rick. It is difficult to maintain quality across time. He is relentlessly good at what he does. No excuses and no unevenness. Top-tier Mercedes Benz service manager. I cannot say enough. More

Rick has always gone above and beyond for me and my family. One last year we had a reocurring issue with a tire, as I was leaving to go out of town the tire was flat again. Rick reassured me that he wo family. One last year we had a reocurring issue with a tire, as I was leaving to go out of town the tire was flat again. Rick reassured me that he would handle it, Rick had the car towed in and a loaner car driven to our house for my wife. That was awsome, Rick got the issue with the tire resolved, delivered the car back to the house for my wife. We are loyal ACC customer's and always sing your praises to anyone that has a Benz and needs a service home. Rick is the MAN!!!! More

Could not be more pleased with the customer service provided by The Atlanta Classic Cars team, and in particular Christy Hicks. I have complete confidence in their ability to maintain my CLS 500 to th provided by The Atlanta Classic Cars team, and in particular Christy Hicks. I have complete confidence in their ability to maintain my CLS 500 to the standards established by Mercedes Benz. More