Mercedes-Benz of Atlanta Northeast - Service Center

We started our relationship with ACC in 1986 - purchasing and servicing. Since then we have purchased all of our six Benz and never used anyone else for Service or Sales. Why? The ownership and all associate and servicing. Since then we have purchased all of our six Benz and never used anyone else for Service or Sales. Why? The ownership and all associates are committed (obsessed) with Customer Care. They understand and practice the mantra, when the Customer is Right, We are never wrong. Service Excellence - again, the Service Manager Jay Hardwick, allocates the time required to do the work right the first time - in 27 years, thanks to Kim Cates, there have been NO do overs! Pre owned sales - who could tell it had been pre owned - not me. New Sales - dreams come true. Always advising and never pushy. My 2010 European Deliver experience, thanks to Jesse Cannon, was the very best and we will do it again. Excellence and Winning go together to produce a partnership that is unbeatable. ACC and the Team are loyal to me and I am loyal to them. What a great relationship - my wife and I operate our MB with confidence and pride. More

I've had the pleasure of being advised by Rick Casanova over the last 7 years at atlanta classic. He is one of the most thorough and profesional individuals i know. I appreciate his ability to com Casanova over the last 7 years at atlanta classic. He is one of the most thorough and profesional individuals i know. I appreciate his ability to communicate my appointments and needs via email which saves us both time even though he always returned my calls in a timely manner. I can always count on Rick to let me know the latest service specials at the shop and he has always made sure that a loaner car was available when i needed it most. Guys like Rick are few and far between. More

I came to Atlanta Classic Cars to service my 2010 C-class. I worked with Bobby Waites, who was very courteous and knowledgeable. He took the time to explain what my car needed, explained the amount C-class. I worked with Bobby Waites, who was very courteous and knowledgeable. He took the time to explain what my car needed, explained the amount of time it would take to fix and was patient working with the warranty side of the service. I would gladly come back to Atlanta Classic Cars to have my car serviced because of Mr. Waites. His customer service was so good that I did not have to question pricing of service or whether my car was in good hands. More

My recent visit to Atlanta Classic Cars for service was wonderful, my service expert is Christy Hicks and she always has a pleasant smile on her face when she greets you. Christy exudes professionalism and wonderful, my service expert is Christy Hicks and she always has a pleasant smile on her face when she greets you. Christy exudes professionalism and class when she is discussing the care of my vehicle, she is always eager to assist in any way possible and uses every tool at her disposal to break down the proper services necessary for the maintenance of my vehicle. It is truly a joy to bring my both of my Mercedes in for service. More

We have dealt with Kim Cates for over ten years and she is the main reason we continue to buy and bring our cars to Atlanta Classic Cars. She is always very responsive to our needs, gets us back on the ro is the main reason we continue to buy and bring our cars to Atlanta Classic Cars. She is always very responsive to our needs, gets us back on the road quickly and is friendly and very knowledgeable. Today, we had a problem with our car and she was able to fit us in, fix the problem and have us back on the road in a very short space of time and at a very reasonable price. More

Kim Cates is my service advisor&each&every time i bring my cars to ACC she is always&in all ways professional.I really feel like my cars are in good&trusting hands,if you know what i mean,honest&keep bring my cars to ACC she is always&in all ways professional.I really feel like my cars are in good&trusting hands,if you know what i mean,honest&keeps me informed about my car while its being serviced,if something else is detected while being serviced i dont feel pressured into fixing that problem right away if i have time to bring the car back&its not that serious.I can call her&ask any question concerning my cars&feel confident with the answers she'll give me&thats very important to me.If i didnt believe she loved her job so much,i would offer her a job myself,thats how much faith i have in her about the way she handles business.M.Jackson More

Kim is always mindful of time, convenience, & cost when servicing my 2008 C300, which provides me with a great service experience. when servicing my 2008 C300, which provides me with a great service experience. More

I would like to thank Kim Cates of Atlanta Classic Cars for always giving my husband and I the best service possible, and at a reasonable price. Thank you. for always giving my husband and I the best service possible, and at a reasonable price. Thank you. More

The oil leak on the garage floor prompted us to bring the car in. Bobby Waites really went the extra mile with getting the work done and coordinating with the warranty company. It was an expensive repair - o car in. Bobby Waites really went the extra mile with getting the work done and coordinating with the warranty company. It was an expensive repair - once gain only 36K miles on the car. What was important - is that - while we had a very disappointing experience with this car from the get go - Bobby was a true professional all along. He made this entire experience painless and took every additional step to make sure - we had a good experience with this service call. ACC needs people like Bobby Waites - who can change the whole customer experience and perception - without a hint of frustration in his voice, or displaying bad attitude to customers. The attitude of your service team needs to be realigned - and Bobby Waites should be a role model. I wanted to convey my sincere thanks to Bobby Waites and inform you that you have a great resource and hoping you will grow your organization with more of people like Bobby. More

This is the greatest dealership in the world. And the service department is tops. Every time I tell anyone about this service department, they cannot believe what I am telling them. From the compliment service department is tops. Every time I tell anyone about this service department, they cannot believe what I am telling them. From the complimentary gourmet coffee and snacks, to the comfortable waiting area (for those who are waiting for their cards) with large TVs, it is always pleasant while waiting. Kim, my service advisor is wonderful. She has always been very friendly and helpful. I wouldn't take my car anywhere else. I was there today for routine service and as always, she provided the best customer service. Kim can never leave! I have to drive further since the dealership moved from Decatur but I don't care --- I'll gladly do it. Thanks, Kim! Janice Henck More