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Mercedes-Benz of Atlanta Northeast - Service Center
Duluth, GA
438 Reviews
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438 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center
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April 20, 2015
Deplorable Service Department - Awesome Sales Process If I could rate this service department with 0 stars I would. Let me caution all buyers who are contemplating purchasing a MB from this dealer. Firs If I could rate this service department with 0 stars I would. Let me caution all buyers who are contemplating purchasing a MB from this dealer. First off the sales process is awesome, but the service department is absolutely awful. I have purchased two Mercedes Benz's from this dealer (CLS550 and CLA250) and it takes a week to get an appointment from the service department. This is not my first attempt at trying to schedule service in fact all four times I have called the standard default is 1 week as much as 2 weeks to do the most minor of things. You are better off buying a F-150 from a service perspective. Again the sales department is great, but the service department is a flipping joke. The service manager would not even return my call, rather sends me a silly email asking me to rate my experience and hence this review. After spending $135K you would think they would treat their customers better. More
by Josh
Employees Worked With
Michelle
December 26, 2014
Fast, friendly, professional, caring I had a very good experience with Atlanta classic cars, and Bobby Waites was an awesome service provider. I couldn't speak any higher of him. He took I had a very good experience with Atlanta classic cars, and Bobby Waites was an awesome service provider. I couldn't speak any higher of him. He took me multiple times without a appointment. And he was never rude to me or questioned what I had to say. The detailing department was also very professional. Never had my car look sogood. So good that I come back with my other cars that aren't Mercedes to get them cleaned. I just wish that hey could service other cars and not just Mercedes. Thank you so much Atlanta Classic Cars, and Bobby Waites for this wonderful service. More
by Christian
Employees Worked With
September 09, 2014
Car gets taken care of by Kim and her team at ACC We bought a gorgeous GLK recently. It's got no issues but I'm not the luckiest driver. First, I got a nail in a tire. Called Kim and asked about th We bought a gorgeous GLK recently. It's got no issues but I'm not the luckiest driver. First, I got a nail in a tire. Called Kim and asked about the wheel and tire insurance we bought on the car. She said "no appointment needed, bring it any time". If the insurance claim is easy she makes it easier. Got that taken care of like 10 mins. Not long after, I hit a couple potholes and rocks on the roads of Midtown and one of my AMG wheel was victimized. It was like seeing the most beautiful thing hurt and damaged in a way that's no better than the end of the world. I emailed Kim again the night of labor day. The next morning she sent someone to call me for an appointment coz' wheel people are not there every day. We brought it and again Kim made it a breeze to get that taken of. We all know expensive cars need some insurance, but without the guaranteed service that is going to back that up any insurance would be a scam, to say the worst. In that sense, Kim and her ACC team are the reason why these premier insurance products are able to stand on their ground - the first class service that stands behind it is what makes them real. More
by Lillyz
Employees Worked With
Kim Cates
June 21, 2014
The Most Amazing Customer Service Experience I have Ever Had I can't say enough about Bobby Waites, Ewell Shuff, and Bruce Lamb and the level of personal service they have given me during every visit to Atlanta I can't say enough about Bobby Waites, Ewell Shuff, and Bruce Lamb and the level of personal service they have given me during every visit to Atlanta Classic Cars Mercedes Benz Dealership. I have had a very interesting situation with a CPO M/B GL 450, which I purchased in California last December 2013. The vehicle had many issues, which I feel the selling dealership, Mercedes Benz of South Bay (Torrance CA) overlooked. The electrical issues that I have encountered, caused the vehicles window and sunroof to open without warning and resulted in the vehicle being flooded while on a road trip in N. Georgia. Although Atlanta Classic Cars is totally uninvolved in the sale of this ( I call it the Poltergeist) vehicle, they have gone to the farthest lengths I have ever experienced in addressing the issues, fighting with M/B USA on my behalf and even paying out of their own dealership budget for much of the more than $10,000 in repair, loaner vehicle and non-warranty related resolutions of these ongoing issues. This is a unique set of circumstances and for this totally neutral dealership to delve into and heck, just downright take charge of this 6 month odyssey and do everything in their power to make me as whole as possible......well I am thrilled, amazed and forever thankful for the support and assistance of these 3 gentlemen and the entire staff, from thje greeters to the loaner vehicle staff, to all I have encountered at this amazing dealership. I am forever a client of Atlanta Classic Cars in Duluth, GA! and just fyi....this saga continues and they remain the best advocates a customer could ask for! More
by gl450water
May 31, 2014
All because of Kim Cates I've been to many MB dealers because I have lived in different parts of the country and have had lots of Mercedeses. The first service of my car sinc I've been to many MB dealers because I have lived in different parts of the country and have had lots of Mercedeses. The first service of my car since moving to Atlanta was at ACC with Kim. It was random, but thank God for this opportunity for us to know Kim. She was smart, straightforward, down to earth, fun, and just different, and has always been. It's pain to have to pay for the service, but it is happiness and fun to have it taken care of by Kim and the team she leads. She makes us feel complete trust and absolute respect, which are rare nowadays and rarer. She has got absolutely no BS which is frequent with a lot of the dealerships and shops. She is always busy attending to customers' needs, and everybody just loves her. I live about 25 miles from there, and I have several dealerships that are very close to me. However, I'll never go anywhere else. Kim should never retire, because she is the reason we go there to have our cars serviced and she is also the inspiration for our lives to work harder, be cheerful, and to never give up. Thank you, Kim. We love you. More
by Yierx
Employees Worked With
Kim Cates
January 14, 2014
Christy Hicks has been consistent since day-one. This was my 3rd visit and upon each occasion she has been courteous and extremely helpful. -Franklin Eaves- my 3rd visit and upon each occasion she has been courteous and extremely helpful. -Franklin Eaves- More
by Franklin22
Employees Worked With
Christy Hicks
December 26, 2013
Marc knows his products, quickly makes you comfortable, spends the time to be certain your questions are answered and provides top-level service. The acquisition of a new Mercedes is a significant expendit spends the time to be certain your questions are answered and provides top-level service. The acquisition of a new Mercedes is a significant expenditure - Marc provides the information to help you decide what is right for you. We are a repeat customer - and we recommend him to others. More
by lcs
Employees Worked With
Marc Brumberg, Kim Cates
October 30, 2013
This servic department is bad xxx. They tell you exactly what your car needs and they don't lie unlike some of the other shady bros out on the southside. Talk to Bobby! He knows whats up! what your car needs and they don't lie unlike some of the other shady bros out on the southside. Talk to Bobby! He knows whats up! More
by srickman1
Employees Worked With
September 17, 2013
LOST loyal Mercedes Customer, Mercedes is over rated LOST loyal Mercedes Customer, Mercedes is over rated they have lots of options but good luck getting the dealership to fixing them after they stop w LOST loyal Mercedes Customer, Mercedes is over rated they have lots of options but good luck getting the dealership to fixing them after they stop working. I had my 2004 S430 with 51K miles in for service and spent in the last 1.5 years $11,300 in service. All for nothing they now told me to go to other dealership after incorrectly installing my new $1,300 review mirror. Be careful what dealership you buy and service with. I can't say they're all like this but Atlanta Classic Cars in Atlanta GA is worthless all the way to the general manager Bruce Lamb they just do what they can and tell you to figure out the rest. Of course after taking your money. Maybe the didn't get the MEMO "The best or nothing" — at Atlanta Classic Cars. More
by jcoroama
Employees Worked With
Bruce Lamb
August 21, 2013
I cannot say enough good things about Atlanta Classic Cars! This is my second time using them for body repair and service schedule B, and their work is exemplary. The Collision Department goes abov Cars! This is my second time using them for body repair and service schedule B, and their work is exemplary. The Collision Department goes above and beyond—They really perform two jobs: Working with your insurance company to ensure they pay for the best quality parts possible, and repairing your car. This team will absolutely not cut corners in your repair, and they will make sure the insurance company pays for the parts you deserve. I have no idea how they did it—but after almost 11,000 dollars worth of repairs, they managed to get my insurance to pay to replace every damaged piece of my car with a genuine Mercedes part. I have a feeling Denise must have spent hours on the phone with insurance on my behalf. What’s more, I had a leak at the corner of my door window from a previous repair, and they managed to fix that, free of charge. They warranty all of the repairs, and they will do everything they can to make you happy. I highly recommend them; they have earned my business for years to come! More
by AsherCaliff
Employees Worked With
Denise Nakajima, Jenny Sun
