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Mercedes-Benz of Atlanta Northeast - Service Center
Duluth, GA
438 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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438 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center
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December 09, 2016
Good Hands Starts Here We have purchased and leased three Mercedes products from Atlanta Classic Cars and without exception have received the best possible treatment from th We have purchased and leased three Mercedes products from Atlanta Classic Cars and without exception have received the best possible treatment from the first day entering the showroom to service visits. The management team has perfected the formula as evidenced by the courteous and professional behavior at every level. Thanks Atlanta Classic Cars! More
by draccfed
August 24, 2016
Great service from Kip Stovall. It exceeded our expectations Exceeded our level expectations. Caring, efficient, dependable, responsible, knowledgeable, and professional. Kip represents ACC in a very responsi Exceeded our level expectations. Caring, efficient, dependable, responsible, knowledgeable, and professional. Kip represents ACC in a very responsible manner and should be acknowledged by his management accordingly. More
by Great Service Kip
Employees Worked With
KIP Stovall
August 02, 2016
Great Experience When i come into the service department the service team always greets me with a great welcome. Sean Garrett always go over and beyond to ensure each When i come into the service department the service team always greets me with a great welcome. Sean Garrett always go over and beyond to ensure each customer is satisfied with the service being done. I hope that you all can continue this and never change. This will ensure your continued success and bringing new customers. I am a very happy and loyal customer. More
by kd2825
Employees Worked With
Sean Garrett
May 22, 2016
wheel insurance I purchased wheel insurance when I bought my new 2014 CLS 550 from Atlanta Classic Cars, but they refused to repair my wheel the last time it was in I purchased wheel insurance when I bought my new 2014 CLS 550 from Atlanta Classic Cars, but they refused to repair my wheel the last time it was in for service. My car still vibrates due to a bent rim. More
by mom
Employees Worked With
Kip
October 21, 2015
Great Service At Atlanta Classic It's a shame when you have "no" problem with spending your hard earned money for service at Atlanta Classic. Bobby Waites is my adviser and I trust hi It's a shame when you have "no" problem with spending your hard earned money for service at Atlanta Classic. Bobby Waites is my adviser and I trust him like family. If he says I need it, I get it! His concerns for both my cars (CLS 500 and SLK 350) are like they are his own. The facility itself is like driving up to a 5 star hotel where the very polite greeters open your door and usher you into the elegant waiting room. While there you are offered beverages of all kind and televisions situated to view from any area. I could go on and on, but I will not trust my cars with no other facility than Atlanta Classic. Again, thanks Bobby and Atlanta Classic More
by ced1954
Employees Worked With
July 14, 2015
Horrible Experience followed up by defensive Owner I had an awful experience with John C. Sageder, who was a bully, rude and offensive to me, a customer. John is a terrible excuse for a manager. My ca I had an awful experience with John C. Sageder, who was a bully, rude and offensive to me, a customer. John is a terrible excuse for a manager. My car was damaged while in the care of the Collision Center and John refused to listen to me as a customer. He was allowed to talk down to me, and tell me what they were not going to do. He was support by the owner, Joanna Ellis. When Ms. Ellis called me she stated that she stood by her manager and supported his decision. What type of owner of a renowned company would support an employee and allow them to degrade and abuse a customer? I have totally lost respect for this corporation. I have been a member of the Mercedes Benz family since 2002 and never had an experience such as this. I guess when you have a lot of customers, customer service is not at the top of the priority list. In business we must never forget that without the support of our customer we would not be able to own, operate, or be an employee and have a successful business without the customers patronizing the business. Ray Kroc said it best, " If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours". More
by Concerned Consumer
Employees Worked With
John Sageder, Joanna Ellis
July 10, 2015
Great Service ACC has top notch service and state of the art facilities. I am always treated with respect and provided with excellent service. They always go abov ACC has top notch service and state of the art facilities. I am always treated with respect and provided with excellent service. They always go above and beyond what is required of them. This is the only Mercedes dealership that I use in the Atlanta Metro Area. John Carter More
by jcarter1950
Employees Worked With
Bobby Waites
July 03, 2015
Bad customer service I will start my saying my only experience was with the collision center. Everyone there was as nice as can be, until i noticed issues with the work th I will start my saying my only experience was with the collision center. Everyone there was as nice as can be, until i noticed issues with the work they performed. I initially went to pick up my car and it wasn't ready for me. They forgot to paint a couple of things, one that was on the estimate. The second time i went, the car still wasn't ready due to confusion between them and the insurance company. The third time i went (keep in mind i live 1.5 hours away), i noticed the car driving odd and a mark on my wheel. That is when they began to be rude to me. Denise ignored my concerns about damage to my wheel that happened in their shop. They readjusted alignment on my car and i finally picked it up. When i got home, i found something else wrong with my bumper, forcing me to return for a 5th time because of them. I will consider using the service center due to their good reviews, but the collision center was the worst shop i've dealt with. I spoke with the GM Steve about my concerns with their quality, he didn't care nor agree with me. I felt like i was talking to a parent about their baby, who was too stubborn to acknowledge their child did anything wrong. He refused to hear my concerns, and when i asked him about damage i KNOW they did to my wheel, his only response was "No". After you're payed $3,000 to perform simple work on my car, i deserve better. More
by Terry2014
Employees Worked With
Denise Nakajima
July 01, 2015
Great Customer Service We had an issue with a tire on our new sedan and had already traveled to another state with it. Our salesman, Bruce Wile, was a huge help in getting We had an issue with a tire on our new sedan and had already traveled to another state with it. Our salesman, Bruce Wile, was a huge help in getting this tire traded out. We were impressed from the beginning with the professionalism and great attitude of Bruce and Bryant Hall in the service department. We wholeheartedly recommend Atlanta Classic Cars and Bruce Wile. More
by traveler
June 01, 2015
Excellent Care My service guy, Mr. Hall, is so polite and bends over backwards to make my visit as pleasant as possible. Love the service provided by this young man. My service guy, Mr. Hall, is so polite and bends over backwards to make my visit as pleasant as possible. Love the service provided by this young man. More
by LaVerne
Employees Worked With
Q, Wynn, master mechanic is very efficient and professional., Bryant Hall
