Mercedes-Benz of Atlanta Northeast - Service Center

Great Customer Service We had an issue with a tire on our new sedan and had already traveled to another state with it. Our salesman, Bruce Wile, was a huge help in getting We had an issue with a tire on our new sedan and had already traveled to another state with it. Our salesman, Bruce Wile, was a huge help in getting this tire traded out. We were impressed from the beginning with the professionalism and great attitude of Bruce and Bryant Hall in the service department. We wholeheartedly recommend Atlanta Classic Cars and Bruce Wile. More

Excellent Care My service guy, Mr. Hall, is so polite and bends over backwards to make my visit as pleasant as possible. Love the service provided by this young man. My service guy, Mr. Hall, is so polite and bends over backwards to make my visit as pleasant as possible. Love the service provided by this young man. More

Deplorable Service Department - Awesome Sales Process If I could rate this service department with 0 stars I would. Let me caution all buyers who are contemplating purchasing a MB from this dealer. Firs If I could rate this service department with 0 stars I would. Let me caution all buyers who are contemplating purchasing a MB from this dealer. First off the sales process is awesome, but the service department is absolutely awful. I have purchased two Mercedes Benz's from this dealer (CLS550 and CLA250) and it takes a week to get an appointment from the service department. This is not my first attempt at trying to schedule service in fact all four times I have called the standard default is 1 week as much as 2 weeks to do the most minor of things. You are better off buying a F-150 from a service perspective. Again the sales department is great, but the service department is a flipping joke. The service manager would not even return my call, rather sends me a silly email asking me to rate my experience and hence this review. After spending $135K you would think they would treat their customers better. More

Fast, friendly, professional, caring I had a very good experience with Atlanta classic cars, and Bobby Waites was an awesome service provider. I couldn't speak any higher of him. He took I had a very good experience with Atlanta classic cars, and Bobby Waites was an awesome service provider. I couldn't speak any higher of him. He took me multiple times without a appointment. And he was never rude to me or questioned what I had to say. The detailing department was also very professional. Never had my car look sogood. So good that I come back with my other cars that aren't Mercedes to get them cleaned. I just wish that hey could service other cars and not just Mercedes. Thank you so much Atlanta Classic Cars, and Bobby Waites for this wonderful service. More

Car gets taken care of by Kim and her team at ACC We bought a gorgeous GLK recently. It's got no issues but I'm not the luckiest driver. First, I got a nail in a tire. Called Kim and asked about th We bought a gorgeous GLK recently. It's got no issues but I'm not the luckiest driver. First, I got a nail in a tire. Called Kim and asked about the wheel and tire insurance we bought on the car. She said "no appointment needed, bring it any time". If the insurance claim is easy she makes it easier. Got that taken care of like 10 mins. Not long after, I hit a couple potholes and rocks on the roads of Midtown and one of my AMG wheel was victimized. It was like seeing the most beautiful thing hurt and damaged in a way that's no better than the end of the world. I emailed Kim again the night of labor day. The next morning she sent someone to call me for an appointment coz' wheel people are not there every day. We brought it and again Kim made it a breeze to get that taken of. We all know expensive cars need some insurance, but without the guaranteed service that is going to back that up any insurance would be a scam, to say the worst. In that sense, Kim and her ACC team are the reason why these premier insurance products are able to stand on their ground - the first class service that stands behind it is what makes them real. More

The Most Amazing Customer Service Experience I have Ever Had I can't say enough about Bobby Waites, Ewell Shuff, and Bruce Lamb and the level of personal service they have given me during every visit to Atlanta I can't say enough about Bobby Waites, Ewell Shuff, and Bruce Lamb and the level of personal service they have given me during every visit to Atlanta Classic Cars Mercedes Benz Dealership. I have had a very interesting situation with a CPO M/B GL 450, which I purchased in California last December 2013. The vehicle had many issues, which I feel the selling dealership, Mercedes Benz of South Bay (Torrance CA) overlooked. The electrical issues that I have encountered, caused the vehicles window and sunroof to open without warning and resulted in the vehicle being flooded while on a road trip in N. Georgia. Although Atlanta Classic Cars is totally uninvolved in the sale of this ( I call it the Poltergeist) vehicle, they have gone to the farthest lengths I have ever experienced in addressing the issues, fighting with M/B USA on my behalf and even paying out of their own dealership budget for much of the more than $10,000 in repair, loaner vehicle and non-warranty related resolutions of these ongoing issues. This is a unique set of circumstances and for this totally neutral dealership to delve into and heck, just downright take charge of this 6 month odyssey and do everything in their power to make me as whole as possible......well I am thrilled, amazed and forever thankful for the support and assistance of these 3 gentlemen and the entire staff, from thje greeters to the loaner vehicle staff, to all I have encountered at this amazing dealership. I am forever a client of Atlanta Classic Cars in Duluth, GA! and just fyi....this saga continues and they remain the best advocates a customer could ask for! More