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Mercedes-Benz of Atlanta Northeast - Service Center
Duluth, GA
426 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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426 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center
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February 19, 2020
My experience was awesome. Great customer service. Questions answered in a timely manner. The work done on my car was done to my expectations. I would rate this dealer as a 10. Questions answered in a timely manner. The work done on my car was done to my expectations. I would rate this dealer as a 10. More
by ellenkathleengregory
February 14, 2020
Great service, friendly people, timely response, honest opinions and feedback. Took my AMG in for an A3 service, refresher and A/C flashing light. Repairs were made in 24hrs, got a loaner and barely used i opinions and feedback. Took my AMG in for an A3 service, refresher and A/C flashing light. Repairs were made in 24hrs, got a loaner and barely used it:) Thanks Jim! More
by T-Time
Employees Worked With
Jim Major
February 13, 2020
It's a very nice dealership. However, some service greeters needs to be a bit more polite. Some mechanics servicing your vehicle needs to be more detailed oriented and do a complete check of the vehi greeters needs to be a bit more polite. Some mechanics servicing your vehicle needs to be more detailed oriented and do a complete check of the vehicles. Not replacing what the service manuals call for is a disservice to the customer. It does not matter if a part looks serviceable, it should be replaced based on the service manual at the specified mileage. Last, after the work is done the foreman or a quality assurance person should do an inspection of that work. More
by E350
Employees Worked With
February 11, 2020
My advisor was Nick Disney he was very polite and very informative. He answered all of my questions. He even checked on my dash to see when my service should be scheduled. He went that extra mile. I app informative. He answered all of my questions. He even checked on my dash to see when my service should be scheduled. He went that extra mile. I appreciate it. I have found my home for my car needs. More
by BenzQueen
Employees Worked With
Nick Disney
January 29, 2020
ACC makes sure the car has been properly repaired before they sign off. The quality of service is excellent. The advisers are really helpful in determining a repair/maintenance program. They are considerate they sign off. The quality of service is excellent. The advisers are really helpful in determining a repair/maintenance program. They are considerate of my wallet and my time. More
by sueh
Employees Worked With
Christy Hicks
January 24, 2020
ACC never disappoints. The Service was, impeccable. My Representative Eli, was the most Professional Rep, I have ever met at, ACC. He was, completely thorough throughput the, entire process. Now, my wait Representative Eli, was the most Professional Rep, I have ever met at, ACC. He was, completely thorough throughput the, entire process. Now, my wait time was longer than, I expected. I Also feel, lunch needs to be, served after, being there over three hours. More
by Gentle
Employees Worked With
Elizaphan Gouldson
January 23, 2020
Great Job by Bobby Waites and the Atlanta Classic Cars Team Thursday, January 23, 2020 What a pleasure and ease it was to have my MB serviced at Atlanta Classic Cars this afternoon lead by Bobby Waites Servi Thursday, January 23, 2020 What a pleasure and ease it was to have my MB serviced at Atlanta Classic Cars this afternoon lead by Bobby Waites Service Adviser and the great employee team! "Highly recommend Bobby and Atlanta Classic Cars Mercedes-Benz dealership" Charles K. More
by marco-polo
Employees Worked With
January 19, 2020
Maybe the best and most efficient dealer around. Have been there twice recently and both times were met with friendly and knowledgeable personal. They kept us informed throughout the process and provide been there twice recently and both times were met with friendly and knowledgeable personal. They kept us informed throughout the process and provided a comfortable waiting area. A++++ service More
by Gchrstn
Employees Worked With
January 12, 2020
I always have a great experience every time I leave my car for service. Christy Hicks is amazing very professional. She always informs me by phone calls and text plus voicemail on what’s going on with the car for service. Christy Hicks is amazing very professional. She always informs me by phone calls and text plus voicemail on what’s going on with the car. More
by Angel Black
January 06, 2020
Outstanding and professional service every time. Jackson is consistently responsive and thorough ensuring the service of my vehicle meets of the expectations of owning a Mercedes. is consistently responsive and thorough ensuring the service of my vehicle meets of the expectations of owning a Mercedes. More
by ahill1508
Employees Worked With
