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Mercedes-Benz of Atlanta Northeast - Service Center

Duluth, GA

4.4
421 Reviews

421 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center

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December 16, 2020

Service employees were very nice and professional. Recall repairs completed within stated time frame. Loaner department employees were also fast and very helpful when reviewing car functions. More

by mjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2021 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding Tony and our service team!

December 10, 2020

The service department is always well maintained and courteous. Bobby, my advisor is extremely knowledgeable and kept me updated from start to finish. Ewell the service manager made sure my vehicle was More

by mackey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ewell Shuff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Waites
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Padovano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2021 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding Bobby and our service team! We are thrilled your experience was top notch in communication and expertise!

December 08, 2020

Demond went above and beyond to take care of my service. He got the tire a day sooner than expected which was a huge help. Thank you so much. More

by jay_d_andrews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Demond Nichols
Jan 09, 2021 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding Demond and our service team!

December 05, 2020

Nick Disney was great to work with but the lounge area was too congested and the ladies bathroom was awful. Not sure if I will return More

by Cynthiasasha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Disney
Jan 09, 2021 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the review regarding Nick and our service team! We are sorry to hear that our service lounge was crowded at the time of your visit. We have our Classic Cafe conveniently across from the service lounge for you to sit and wait if the main lounge is busy! We apologize that the ladies restroom was not clean and have advised our cleaning staff. We think you will see a difference on your next return to us and will not experience the same high quality level of service at other stores!

November 20, 2020

Service was fantastic!! Gianni was my Service Advisor. Very professional, very personable, very knowledgeable!! The dealership had taken the necessary precautions for COVID. Great experience!! More

by Benzlady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gianni Marini
Dec 03, 2020 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding Gianni and your service experience with us!

November 16, 2020

Superior service by everyone. Pleasant and professional. Waiting area very comfortable with adequate space for proper social distancing. The best service I have had for my car. Thanks well done More

by Brenda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Disney
Nov 17, 2020 -

Mercedes-Benz of Atlanta Northeast responded

Brenda - Thank you for the 5 stars review regarding our service team and waiting area. We look forward to serving you for many years to come!

November 16, 2020

As always, everyone was friendly and professional. They listen to my questions and concerns and sometimes offered advice. I would recommend this dealership to my friends and family. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Major
Nov 17, 2020 -

Mercedes-Benz of Atlanta Northeast responded

Scott - Thank you for the 5 stars review regarding Jim and our service team. We appreciate your referrals!

November 14, 2020

I really like coming to this dealership such a friendly atmosphere the service is wonderful I would recommend this dealership to everyone they really take the time to Keep you Inform of your repair More

by Arlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Major
Nov 17, 2020 -

Mercedes-Benz of Atlanta Northeast responded

Arlene - Thank you for the 5 stars review regarding our friendly team. We appreciate your referrals and look forward to serving you for many years to come!

November 14, 2020

Gianni Marini made me feel really comfortable with my decision. He's a great gentleman to work with. I look forward to working with him again. More

by Wilsonpangelus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gianni Marini
Nov 17, 2020 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding Gianni. We look forward to serving you for many more years to come!

November 13, 2020

Like always it’s been a pleasure doing business with Atlanta Classic Cars. Jackson Barron did an awesome job servicing my Sprinter van! I will definitely using them in the future! Thank you all More

by Marius&Aura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karaca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding Jackson. We look forward to serving you for many years to come!

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