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Mercedes-Benz of Atlanta Northeast - Service Center
Duluth, GA
426 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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426 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center
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June 11, 2021
My first service visit - everything went like clockwork. Courteous and efficient. Kept me informed and handled my issue satisfactorily. Great complimentary snacks and beverages also. Courteous and efficient. Kept me informed and handled my issue satisfactorily. Great complimentary snacks and beverages also. More
by csmarrow
Employees Worked With
Concierge lady (young Asian lady coulda been a supermodel but her name escapes me, Demond Nichols
May 28, 2021
Everyone was so helpful and this is so unusual today. Many staff asked me if I needed anything when they passed me. They answered my questions and directed me accurately! Many staff asked me if I needed anything when they passed me. They answered my questions and directed me accurately! More
by donteatgummies
Employees Worked With
Gianni Marini
May 19, 2021
There was confusion regarding the warranty and the rep initially told me to file a claim and await reimbursement. ??? When I picked up my car the service department returned it filthy . Black smudges on w initially told me to file a claim and await reimbursement. ??? When I picked up my car the service department returned it filthy . Black smudges on white paint and debris all over the tire and rim. I have photos. More
by Disappointed
Employees Worked With
Jim Major
May 18, 2021
Efficient service. Transportation provided. Good written report of services performed and recommendations. Personnel were efficient and friendly. Everything was on time. I will continue to use this service report of services performed and recommendations. Personnel were efficient and friendly. Everything was on time. I will continue to use this service center. More
by bettymahfoud
Employees Worked With
April 21, 2021
Jackson is the most polite young man I've ever met. He is a knowledgeable Service Advisor. I highly recommend him for your service needs. a knowledgeable Service Advisor. I highly recommend him for your service needs. More
by clientservices
Employees Worked With
April 21, 2021
Professional, friendly, explained what was going to happen to my vehicle and how long it was expected to take. I happy with the process. Now I just want my vehicle to run smoothly. happen to my vehicle and how long it was expected to take. I happy with the process. Now I just want my vehicle to run smoothly. More
by DD
Employees Worked With
April 17, 2021
They gave constant progress updates on the service. Were always willing to make a loaner available if needed. If one wishes to wait while the vehicle is being serviced the facility is very accommodating. always willing to make a loaner available if needed. If one wishes to wait while the vehicle is being serviced the facility is very accommodating. More
by Millivivi
Employees Worked With
April 17, 2021
Excellent Experience! Jackson Barron, my service advisor, always takes very good care of my 2015 S550. Highly recommend! Made sure I received a loaner vehicle and my service work was covered under advisor, always takes very good care of my 2015 S550. Highly recommend! Made sure I received a loaner vehicle and my service work was covered under CPO extended warranty. More
by TSockwell
April 09, 2021
The service is professional done as I expected!I am The service is professional done as I expected! I am happy to have my vehicle because of the service. Thank you for maintaining my vehicle profession The service is professional done as I expected! I am happy to have my vehicle because of the service. Thank you for maintaining my vehicle professionally More
by Sarah
Employees Worked With
March 24, 2021
Jackson is only the best service adviser I’ve had the pleasure of working with at ACC bar none. Personally responsible for insuring chronic problem resolved. pleasure of working with at ACC bar none. Personally responsible for insuring chronic problem resolved. More
by Chuck
Employees Worked With
