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Mercedes-Benz of Atlanta Northeast - Service Center
Duluth, GA
426 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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426 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center
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October 22, 2021
Mercedes Benz of north Atlanta north east is an excellent place to buy you car and also use the service department. The service advisor Christy Hicks is amazing she goes above and beyond to make you feel com place to buy you car and also use the service department. The service advisor Christy Hicks is amazing she goes above and beyond to make you feel comfortable and addresses any of your concern. I would highly recommend this dealership. Eddy Haarl More
by eddyw39
Employees Worked With
October 09, 2021
After having my convertible liner replaced, I noticed some white on my blue top. Christy Hicks my service representative quickly got the Manager who then got the detail guy Pat Allen. At no fault of thei some white on my blue top. Christy Hicks my service representative quickly got the Manager who then got the detail guy Pat Allen. At no fault of their own, but mine they helped to resolve my issue with my convertible top. I learned a valuable lesson that day. However, more importantly they were absolutely awesome and wouldn't accept a dime. I truly am appreciative. They have earned my business and respect!!! Thanks again!!! Latrisha More
by latrishawo
Employees Worked With
Christy Hicks and Pat Allen, Detail Mgr.
September 30, 2021
I have purchased cars here for several years now but the level of service has gone down drastically. Also their service center is down right awful. Maybe they are extremely short staffed? But I can never g level of service has gone down drastically. Also their service center is down right awful. Maybe they are extremely short staffed? But I can never get through to them whenever I call to check up on my vehicle or updates so I'd leave voice-mails just to have them call me back 5-6+hrs later. And whenever you need something done on your car... theyre so booked up that you have to wait atleast several days to a week for them to take you in.. My family and I have 4 mercedes that we service there regularly with service A, B, tires.. ect. It's been happening single time this past year. Never had any issues until this year. Absolutely horrible service center and dealerships level of service has gone down too. I also have a bmw, and what I used to think .. wow bmw service center was "okay" with their lobby being smaller but honestly... their service is FAR more superior and can get you in same day everytime and you can actually call them and they WILL answer. More
by Dianalynnx3
Employees Worked With
Nick
September 22, 2021
Service was great as they fixed all my issues the first time. Bobby Waits does a great job. In the past, he even helped me reboot my GPS when I was lost in Wisconsin. I highly recommend this dealershi time. Bobby Waits does a great job. In the past, he even helped me reboot my GPS when I was lost in Wisconsin. I highly recommend this dealership. More
by Johnesimmonds
Employees Worked With
September 20, 2021
People were all good. The problem was getting an appointment. Three week wait was not ideal. appointment. Three week wait was not ideal. More
by Hmk23
Employees Worked With
