Mercedes-Benz of Atlanta Northeast - Service Center

Professional and quick for my service A. I enjoyed my time and everyone was kind. time and everyone was kind. More

This was the worst experience I ever had in my life! First off I think I was scammed out of my money from Mercedes Benz of North East Atlanta. I went to get service on a problem my car had which was a First off I think I was scammed out of my money from Mercedes Benz of North East Atlanta. I went to get service on a problem my car had which was a manufacturer defect on the camshaft. I took my car on 11/18/21 and I requested a manager to let him know about the problem my car was having and to make sure it was cover 100% by Mercedes. The service cashier got Jackson Barron. So I told him my car has a problem which I was told Mercedes will repair it for free and I am here. I showed a video that a guy was explaining the problem and the solution Mercedes are offering. He look at it for one minute and said I know what you are taking about let me get you a service advisor. The he told me Christy Hicks will help me from here. I told her what he said the she looks in the computer and said, they have you down for tires. I told her that’s not what I am here for, I am here for the Camshaft issues with the C250. Jackson said to call him if there is an issue. Then I took her outside and said to her I purchased a bumper trim for my car and it’s the wrong one. I need the one with only one exhaust cut out. She said she will call across the street and see if the collision center has one. She also said she would get s price to install it. I told her that’s ok I will put it on myself. She said she would have them put it in the car and I can pay for it when I pick up my car. The I was told she would need a couple of days by Friday. Then no loaner cars was available. Friday came and she called stating service was back up so Monday. Monday came and she said by Wednesday. Wednesday came and she called stating the car was done. Then she literally called back in 10 minutes stating she have bad news. I asked her what is wrong? She state that the mechanic made a mistake not checking the mileage and my balance is 3,200.00. I asked her for what? I am here for a recall why are you charging me? First off I requested a manager so I don’t have no issues when I come to get my car. He said he know the problem and you all will take care of me. Now why I have to pay. I asked her to have a manager call me and he did not. I called like 15 time before I was able to get a manger and his manager. They stated to me that the mechanic made a mistake he did not checked the mileage. Also it was not a recall it was an extended warranty added by Mercedes but it was for 120,000miles or 10 years and my car have 150,000. I told them that’s fine but I should have known this up front and before you began work on my car. Even If that was the case I need to know so I can decide. I was never told I had to pay. This is not my fault I was upfront with you now you are ripping me off. I did not make any mistakes here. I was offered by Mercedes they can put the old parts back or cut the bill in half. I told the no I’m not paying you can put my old parts back if you can do it in a couple of hours. They told me that they need couple of days. I decline it’s the day before thanksgiving now. Then I was going back and forth them they told me I will not get a 3200.00 job for free. I told them I should of been informed about this before you touch my car. You had 3 opportunities to see my mileage to see if I qualify for having it done. I told you upfront I was here for the recall you called it extended warranty. Then they won’t give me my car until I pay them something . I was so angry when I left Mercedes I end up not noticing the other bumper I purchased not from them they kept it. So they stole my bumper trim and probably sold over. I ended up paying 915.32 to them. When I asked them to bring my car, they could not find my car. When they found my car it was in the mechanic shop. I requested a manger and asked him why my car is in the shop?? He said because he was waiting to see what I will do so he can remove the parts. I said to him I told you do not touch my car. I don’t know if any work was performed on my car at this point. Who knows how much innocent woman they have done this too?? Run fast from this place. Rip off More

Jackson always provide an exceptional customer experience. He also have a pleasant personality! It’s this type of customer service that leads to a longtime customer! experience. He also have a pleasant personality! It’s this type of customer service that leads to a longtime customer! More

Horrible experience. I would not suggest anyone take their car to this dealership the staff seem to not care about customer service or helping customers. Please try to find another dealership or another their car to this dealership the staff seem to not care about customer service or helping customers. Please try to find another dealership or another collision center to have your car serviced. More

To Mercedes Benz Service center, Angela Yeo She is To Mercedes Benz Service center, Angela Yeo She is taking care her customers very excellent service. Outstanding performance. Arthur Sheikh arth To Mercedes Benz Service center, Angela Yeo She is taking care her customers very excellent service. Outstanding performance. Arthur Sheikh arthur.sheikh15@gmail.com More

My service advisor was excellent and very helpful and professional on answering all my concerns professional on answering all my concerns More

Jackson , was very helpful and explained everything I needed to know about my vehicle . I appreciated his quick response to my email. and his pleasant disposition . Thank uou needed to know about my vehicle . I appreciated his quick response to my email. and his pleasant disposition . Thank uou More

Quick and efficient work on my vehicle. They were able to get me in and out without issue. Jackson Barron is the most accommodating service advisor. Always a pleasure to deal with. get me in and out without issue. Jackson Barron is the most accommodating service advisor. Always a pleasure to deal with. More

Derek went out of his way and took the time to help our family. It’s rare to find someone so helpful and courteous. family. It’s rare to find someone so helpful and courteous. More