Mercedes-Benz of Atlanta Northeast - Service Center

Absolutely great experience. The service advisor was very thorough and talked me through what the car needed and what it didn’t. He wasn’t trying to sell me stuff like other deal The service advisor was very thorough and talked me through what the car needed and what it didn’t. He wasn’t trying to sell me stuff like other dealerships do. He even suggested certain things that could wait until the next time because of my minimal driving. I’d rather work with a dealership that is honest, renders excellent customer service and is customer focused……and not all about making money. Always been a great experience at Atlanta classic and I know this location will continue to excel in their service. From the guy who received my car, the service advisor (Jackson), the person who gave me my loaner car, the lady who took care of the invoices, to the person who handed me my keys before I left….fantastic customer experience. I will continue to take my car to this dealership. More

Great staff! Excellent service! Mr. Waites is a professional who take pride in giving exceptional service. Excellent service! Mr. Waites is a professional who take pride in giving exceptional service. More

Employees were professional and polite. Much better reception than I have had at this location previously...good job on making the changes in customer service 👏🏽 Much better reception than I have had at this location previously...good job on making the changes in customer service 👏🏽 More

Provided excellent care for my collision repair. Extra friendly staff and outstanding repair work! I’m a happy customer! Extra friendly staff and outstanding repair work! I’m a happy customer! More

Excellent service! Bobby was extremely helpful, honest, and efficient in getting my car serviced! Having the ability to use a loaner car was a lifesaver! Thank you! Bobby was extremely helpful, honest, and efficient in getting my car serviced! Having the ability to use a loaner car was a lifesaver! Thank you! More

Christy was great, very responsive. Many thanks for her special service. Thank you very much. Many thanks for her special service. Thank you very much. More

Demand was very helpful. Service was good and I didn't have to wait all day Service was good and I didn't have to wait all day More

Great customer service! Each time I visit the customer service representatives are always super nice. I like the way they treat me as a person and they do great work on A20. Each time I visit the customer service representatives are always super nice. I like the way they treat me as a person and they do great work on A20. More

Poor customer service from the service representative and manager pertaining to a loaner. Thank you manager pertaining to a loaner. Thank you More

As always professional and prompt service. Very helpful service department and car loaner service department Very helpful service department and car loaner service department More