Mercedes-Benz of Atlanta Northeast - Service Center

The team did a great job from drop off to pickup. They proved updates throughout the visit. Everyone I worked with was friendly and took the time to explain the work being done. They proved updates throughout the visit. Everyone I worked with was friendly and took the time to explain the work being done. More

Update 1/23: Mr. Ewell Shuff (the “service director” I say that very loosely) Is just as nasty lol hate to think that this is the representation of Mercedes. It’s trul Ewell Shuff (the “service director” I say that very loosely) Is just as nasty lol hate to think that this is the representation of Mercedes. It’s truly disgusting and disgraceful to the name. Couldn’t even apologize for the ignorance of his employees. It was my fault things weren’t done right or corrected. Instead asked ME what was I calling for ??? Really a disappointing group of men left in charge. I’ll be trading mine in VERY soon!!! GET AN AUDI !!!! DAY OF : 1/18/25 Toussant Green is a xxxx poor sales manager. I had to ask multiple times for my car to be dried after having to come back up to the premises after being told they couldn’t wash my car the day I received an oil change. Go to Buckhead! Mr. Toussant Green has no respect for Black women and I’m going to be sure that corporate knows about his lack of professionalism! I’m going to make sure he doesn’t forget me. In his OWN WORDS “since you don’t wanna handle things the good way we can handle them the bad way”😉 More

My experience at Atlanta classic cars met all my expectations. My service advisor Mr. Henery Martin-dale was very knowledgeable. expectations. My service advisor Mr. Henery Martin-dale was very knowledgeable. More

Mrs Angela Yeo is irreplaceable. The fact that shes mastered the art of “ Superior Customer Service” is something you have to be born with. To go beyond and above for every client, y The fact that shes mastered the art of “ Superior Customer Service” is something you have to be born with. To go beyond and above for every client, you can’t be disingenuous with that level of care. Please promote Mrs. Yeo, she is phenomenal. More

I’ve been coming here for over ten years, the service is always the best always the best More

Helpful and classy , wonderful service , I got my car so clean, everyone was so helpful clean, everyone was so helpful More

Great professorial and kind service with the entire service department. Looking forward to the next visit. service department. Looking forward to the next visit. More

Finn was absolutely help and a great listener. Am super excited. Best customer service. Outstanding Am super excited. Best customer service. Outstanding More

Always a pleasure working with Jackson Barron at MB of Atlanta NE! He makes the entire service process easy and painless. Jackson is very thorough and always explains everything so well and makes it easy Atlanta NE! He makes the entire service process easy and painless. Jackson is very thorough and always explains everything so well and makes it easy for me to make maintenance and repair decisions on all of my cars. He has been my service adviser for years across many different cars I've owned and has always provided the best service. An asset to the the dealership for sure! Keep up the good work! More

**Very Bad Experience – Avoid if You Value Your Time** I’ve had two terrible experiences with Jackson Barron, the service advisor at this location. Every time I pick up my car, I end up waiting Time** I’ve had two terrible experiences with Jackson Barron, the service advisor at this location. Every time I pick up my car, I end up waiting in the lobby for 45–60 minutes while he finishes up his endless phone calls. It's happened multiple times, and it's beyond frustrating. It's clear he doesn’t prioritize customers in front of him. When I dropped off my car for a simple oil change, I followed up with Jackson after waiting half a day for any update. He finally got back to me with the excuse that it was a busy day, and my car hadn’t even made it to service yet. Funny enough, the shop wasn’t busy at all when I dropped it off—it seems like he just forgot about me entirely. To make matters worse, Jackson promised to call me the next day when the oil change was completed. Half the day went by with no word from him. When I called the office, I was informed that he had gone home for the day without bothering to call me. Jackson is not responsible, not professional, and certainly doesn’t embody what you’d expect from a service advisor. If you’re looking for someone who forgets about you, doesn’t communicate, and keeps you waiting forever, then Jackson is your guy. Otherwise, I’d recommend finding someone who actually values their customers. More